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Reviews of Quality Inn And Suites Lethbridge

2.5 out of 5
Quality Inn And Suites Lethbridge
4070 2nd Avenue South, Lethbridge, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 228 out of 573 reviews" "
Rating 8 - Good. 239 out of 573 reviews" "
Rating 6 - Okay. 65 out of 573 reviews" "
Rating 4 - Poor. 24 out of 573 reviews" "
Rating 2 - Terrible. 17 out of 573 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to
Stayed 1 night in Apr 2024
Response from Sue on Apr 13, 2024
We’re so glad you had a good experience. We hope to see you again soon!

6/10 Okay

Daria, Red Deer

Travelled with family
Liked: Cleanliness, staff & service
Good hotel but expected more from the pool. Way to deep for little kids
Stayed 1 night in Mar 2024
Response from sam on Mar 18, 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for honest feedback and truly use all information to help us improve.

6/10 Okay

Donnie

Travelled with family
Liked: Amenities
Staying in a winter cold snap property has only couple plug ins block heaters
Stayed 2 nights in Jan 2024
Response from sam on Jan 15, 2024
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for honest feedback and truly use all information to help us improve.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from sam on Jan 15, 2024
Thank you so much for taking the time to leave us this amazing review. We hope to see you again soon!!!

8/10 Good

Tina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from sam on Dec 6, 2023
We're happy you had a pleasant time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really loud. Not sure why sound carried so much (maybe just our room location) but you could hear everything. I could hear the TV program from both adjoining rooms as well as conversations in the lobby. The room was fine staff was friendly. It was just a very difficult sleep as it was incredibly loud.
Stayed 1 night in Dec 2023
Response from sam on Dec 6, 2023
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for honest feedback and truly use all information to help us improve.

8/10 Good

Valerie

Travelled with family, Travelled with family and small children
Friendly staff, clean room
Stayed 1 night in Dec 2023
Response from sam on Dec 6, 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to see you again soon!!!

8/10 Good

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 2 nights in Dec 2023
Response from sam on Dec 6, 2023
We’re so glad you had a good experience. We hope to see you again soon!

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Nov 2023
Response from sam on Dec 6, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is convenient for when i visit
Stayed 1 night in Nov 2023
Response from sam on Nov 20, 2023
We’re so glad you had a good experience. We hope to see you again soon!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist at check in was very nice and informative. The bed was very comfortable and the room was clean. Great location and we will definitely stay there again.
Stayed 1 night in Nov 2023
Response from sam on Nov 20, 2023
We're happy you had a pleasant time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

6/10 Okay

Lorie

Liked: Cleanliness, staff & service
On again a team was in the building. Playing hockey up and down the stairs they were laughing but were very loud and you couldn't use the stairs.
Stayed 1 night in Nov 2023
Response from sam on Nov 20, 2023
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for honest feedback and truly use all information to help us improve.

8/10 Good

KEITH, Airdrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice ,except it sounded like a truck stop with all the outside traffic
Stayed 1 night in Oct 2023
Response from SAM on Nov 2, 2023
Thank you for taking the time to give us a review. We enjoyed hosting you and hope to see you again soon!

8/10 Good

Susan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Customer service excellence.
Stayed 1 night in Oct 2023
Response from sam on Oct 9, 2023
We’re so glad you had a good experience. We hope to see you again soon!

10/10 Excellent

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Sue on Oct 6, 2023
Thank you for your great review. See you soon.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was extremely friendly, very warm and inviting. The room was very clean and quiet. The only complaint I have is the mattress was very uncomfortable to the point that it hurt to lay on it, I had to put the extra blankets that were in the room on the mattress to make it bearable to sleep on. The bed’s definitely need new mattresses. The reason I won’t stay there again is because of the mattress, other than that I would definitely recommend this hotel.
Stayed 1 night in Oct 2023
Response from Nancy on Oct 17, 2023
Thank you so much for taking the time to give us a review. We have 2 types of mattresses in the hotel. Hotel firm, and Hotel medium. We are sorry you were uncomfortable, if you would have called down to the desk we could have provided you with extra mattress pads or if one is available, we could put a foam relief on your bed. We always want you to be comfortable with us.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay. Friendly staff!
Stayed 1 night in Oct 2023
Response from Nancy on Oct 4, 2023
Thank you so much for your kind review. We truly enjoyed hosting you and hope to see you again soon!

8/10 Good

Tammi

Travelled with family
Parking and parking lot were clean.
Stayed 1 night in Oct 2023
Response from SAM on Nov 2, 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to see you again soon!!!

4/10 Poor

Nicolas

Stayed 1 night in Sep 2023
Response from Nancy on Oct 17, 2023
Thank you for taking the time to give us a review. If you need to contact the hotel with your concerns, we would be very open to receiving more information.

10/10 Excellent

Sharon, Hillcrest Mines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our choice of hotels to stay at when in Lethbridge.
Stayed 1 night in Sep 2023
Response from sam on Sep 25, 2023
We’re so glad you had a good experience. We hope to see you again soon!

10/10 Excellent

Maria Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomeness
Stayed 1 night in Sep 2023
Response from SAM on Sep 18, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Sep 2023
Response from SAM on Sep 18, 2023
We’re so glad you had a good experience. We hope to see you again soon!

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff were excellent at this hotel. Very friendly and accommodating with our requests. Greeting hotel guests in the morning at the breakfast and offering to assist in making waffles or checking on food items making sure that there was always hot food available. Front desk clerk was friendly at check in and advised us of a problem with the hot water when we arrived. The issue was quickly resolved within an hour.
Stayed 2 nights in Sep 2023
Response from SAM on Sep 7, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

2/10 Terrible

Sylvia

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the quality Inn & Suites for one night on Sept 2 to the 3rd. The Air Condition in the room was not working. The morning of Sept 3rd, the hot water tank was not working in the whole hotel and was forced to shower cold water for church. My whole family of 8 had a terrible experience, and you think they could have offered some type of a discount due to this but nothing was done. we paid $169 per night and it was definitely not worth the money. Will not recommend this place.
Stayed 1 night in Sep 2023
Response from Nancy on Sep 5, 2023
We are so sorry this was your experience. We can not find your reservation to look up the details as you have not provided us enough information. Unfortunately, when you book with a 3rd party booking site, our ability at the hotel to offer compensation is limited. We often do not even know what you pay for a room.

6/10 Okay

Frank

Liked: Cleanliness
No hot water in the morning so very uncomfortable shower. The breakfast lounge is very small for the size of the hotel - they maybe had 6 tables. Had to take our breakfast back to the room. will not be staying here again.
Stayed 1 night in Sep 2023
Response from sam on Sep 5, 2023
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for honest feedback and truly use all information to help us improve.

2/10 Terrible

Jan

Stayed 1 night in Sep 2023
Response from Sam on Sep 4, 2023
Thanks for taking the time to share your thoughts and feedback with us. We're grateful for honest feedback and truly use all information to help us improve. Hope you come again so that we can make a better impression

10/10 Excellent

Eric

Stayed 1 night in Sep 2023
Response from sam on Sep 25, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you .We hope to see you again soon

8/10 Good

JIM, COLEMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from SAM on Aug 28, 2023
Thank you so much for taking the time to leave us this amazing review. We hope to see you again soon!!!

8/10 Good

James

Stayed 2 nights in Aug 2023
Response from SAM on Sep 18, 2023
Thank you so much for taking the time to leave us this amazing review. We hope to see you again soon!!!

10/10 Excellent

KARLA

Stayed 2 nights in Aug 2023
Response from SUE on Aug 21, 2023
It was a pleasure hosting you [and your family]. I really appreciate you taking the time to share your feedback. We hope to see you again soon!!!

10/10 Excellent

Sharon, Hillcrest Mines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk clerk was awesome! Room was clean and comfortable. Will stay here again.
Stayed 1 night in Aug 2023
Response from SUE on Aug 21, 2023
It was a pleasure hosting you [and your family]. I really appreciate you taking the time to share your feedback. We hope to see you again soon!!!

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite employees:)
Stayed 1 night in Aug 2023
Response from sam on Aug 16, 2023
We’re so glad you had a good experience. We hope to see you again soon!

8/10 Good

Casie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint was the water slide was down while we were there. Everyone was so friendly and helpful.
Stayed 1 night in Aug 2023
Response from SAM on Aug 11, 2023
We’re so glad you had a good experience. We hope to see you again soon!

8/10 Good

Beatrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in quick, comfortable beds/pillows, hot breakfast cereal & yogurt, pool and hot tub. Waterslide not in operation. Nice staff.
Stayed 2 nights in Aug 2023
Response from Nancy - GM on Aug 8, 2023
Thank you so much for your kind review. We truly enjoyed hosting you and hope to see you again soon.

6/10 Okay

Vipin

Disliked: Amenities
noisy
Stayed 2 nights in Aug 2023
Response from Nancy on Sep 2, 2023
Thank you so much for taking the time to give us a review. We hope to see you again soon to make a better impression.

8/10 Good

Casie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everyone was very nice and was clean. The water slide was broken which was a bummer.
Stayed 1 night in Aug 2023
Response from SAM on Aug 7, 2023
Thank you so much for taking the time to leave us this amazing review. Sorry about the waterslide being out of order, We hope to see you again soon!!!

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the staff who were all so helpful and great to talk to.
Stayed 2 nights in Jul 2023
Response from SAM on Aug 1, 2023
Thank you so much for taking the time to leave us this amazing review. We hope to see you again soon!!!

2/10 Terrible

Dallas, Calgary

Travelled with partner
Disliked: Cleanliness, staff & service
We checked in on Friday and then went to visit some friends. We were so tired when we got back that we dint notice that there was blood on the pillows and sheets where I was sleeping. We then let the front desk know that the sheets were bloody and they tried to say it was me. I wasn't bleeding from anywhere. We asked them to change all of the bedding. We were out again on Saturday and then when we got back, the sheets were not changed and the bedding was just as we left it. I went to the front desk and the lady there was trying to make it seem like it was our fault for booking on Expedia rather than through them. We got in to a bit of an argument before she put us in another room. We have been staying there for about 10 years now along with some of our friends. After this, we will never stay there again and neither will our friends
Stayed 2 nights in Jul 2023
Response from Nancy GM on Aug 8, 2023
Thank you for your many reviews. We did our best to address the situation and your concerns.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy place to get to and quite a nice hotel. Night staff guy was superb.
Stayed 1 night in Jul 2023
Response from sam on Jul 19, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

10/10 Excellent

Melanie

Stayed 1 night in Jul 2023
Response from sam on Aug 7, 2023
Thank you so much for taking the time to leave us this amazing review. We hope to see you again soon!!!

10/10 Excellent

Norm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from sam on Jul 19, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely welcoming and friendly. The breakfast was amazing and had so many options. The hotel and rooms were clean and tidy.
Stayed 1 night in Jul 2023
Response from sam on Jul 11, 2023
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We hope to see you again soon!!!

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from sam on Jul 11, 2023
This review made our day! We hope to see you again soon!!!

10/10 Excellent

Marty

Stayed 1 night in Jul 2023
Response from Sue on Jul 5, 2023
We're happy you had a pleasant time with us! Thanks for your trust, we're thankful for amazing customers like you. We hope to see you again soon!

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Vicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff. Good continental breakfast.
Stayed 2 nights in Jun 2023
Response from sam on Jun 21, 2023
This review made our day! We hope to see you again soon!!!

10/10 Excellent

Darrell

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet
Stayed 1 night in Jun 2023
Response from sam on Jun 21, 2023
We’re so glad you had a good experience. We hope to see you again soon!

4/10 Poor

Kelli

Stayed 1 night in May 2023
Response from Nancy on May 30, 2023
Thank you for your review. If you would like to discuss anything, we would love to hear from you.

8/10 Good

Christina

Stayed 1 night in May 2023
Response from SAM on May 29, 2023
We’re so glad you had a good experience. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2023
Response from SAME on May 29, 2023
We’re so glad you had a good experience. We hope to see you again soon!