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Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 882 out of 1878 reviews
5 - Excellent 47%
Rating 4 - Good. 657 out of 1878 reviews
4 - Good 35%
Rating 3 - Okay. 209 out of 1878 reviews
3 - Okay 11%
Rating 2 - Poor. 85 out of 1878 reviews
2 - Poor 5%
Rating 1 - Terrible. 45 out of 1878 reviews
1 - Terrible 2%

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I liked the convenient location and the cave themed hot pool. The bathtub still had some hairs remained and hair conditioner was not refilled. Somebody close to our unit was parting at night and very noisy with some screams. We didn’t have enough sleep.
Stayed 1 night in Oct 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, the room was cozy and the pool is outstanding and hotel staff were great to deal with! Only downside is that the rooms are not very soundproof and if you have loud neighbours you’ll hear them party with their friends all night. Other than that great experience.
Stayed 2 nights in Oct 2021

4/5 Good

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location of the hotel was great, 5 minutes away from downtown (walking distance) and the overall concept of the hotel was great.
Stayed 4 nights in Oct 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms, great hot pool
Stayed 1 night in Oct 2021

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot pool and sauna are really awesome. Cleanliness can be improved a bit.
Stayed 1 night in Oct 2021