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Moose Hotel And Suites

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Primary image
Indoor pool
Indoor pool
Indoor pool
Rooftop 2 Bedroom Suite | Balcony

Overview of Moose Hotel And Suites

VIP Access

Moose Hotel And Suites

3.5 star property

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Spa
Map
345 Banff Ave, Banff, AB, T1L 1H8

Explore the area

  • Popular LocationBanff National Park Information Centre2 min walk
  • Popular LocationBanff Lake Louise Tourism Bureau2 min walk
  • Popular LocationBanff Centre for Arts and Creativity11 min walk
  • AirportBanff, AB (YBA)6 min drive

Room options

About this area

Banff

Located in Banff, Moose Hotel And Suites is in the city center and in the mountains. Canadian Ski Museum West and Banff Park Museum are cultural highlights, and some of the area's activities can be experienced at Upper Hot Springs and Banff Springs Golf Club. Take in the nearby slopes with cross-country skiing and snowboarding, or check out other outdoor activities such as snowmobiling and snowshoeing. Guests appreciate the hotel's central location.

What's nearby

  • Banff National Park Information Centre - 2 min walk
  • Banff Lake Louise Tourism Bureau - 2 min walk
  • Canadian Ski Museum West - 3 min walk
  • Canada House Gallery - 6 min walk
  • Banff Centre for Arts and Creativity - 11 min walk

Getting around

  • Banff Station - 8 min walk

Restaurants

  • Earl's - 3 min walk
  • St James's Gate Irish Pub - 4 min walk
  • Grizzly House - 5 min walk
  • Rose and Crown - 5 min walk
  • JK Bakery Cafe - 6 min walk

About this property

Moose Hotel And Suites

3.5-star hotel in the city center
Take advantage of a firepit, dry cleaning/laundry services, and a bar at Moose Hotel And Suites. Indulge in a body treatment, a facial, and a manicure/pedicure at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a 24-hour business center.
You'll also find perks like:
  • An indoor pool
  • Free self parking
  • Full breakfast (surcharge), an electric car charging station, and luggage storage
  • An elevator, a computer station, and smoke-free premises
  • Guest reviews give top marks for the breakfast and central location
Room features
All guestrooms at Moose Hotel And Suites boast comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Refrigerators and irons/ironing boards
  • 40-inch flat-screen TVs with cable channels
  • Electric kettles and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options
  • Ski shuttle nearby

Food and drink

  • Full breakfast available for a fee 6:30 AM–11 AM on weekdays and 6:30 AM–1 PM on weekends: CAD 8.00-20.00 for adults and CAD 8.00-20.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 2 spa tubs
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference space (2000 square feet)
  • Meeting room

Outdoors

  • Firepit

Spa

  • 9 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage/treatment rooms
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Access via exterior corridors
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Recycling
  • Safe

More properties to consider

See similar properties

Policies

Check-in

Check-in from 4 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 50 lbs)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 16 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Breakfast fee: between CAD 8.00 and CAD 20.00 for adults, CAD 8.00 and CAD 20.00 for children (approximately)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Only registered guests are allowed in the guestrooms
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Frequently asked questions

Does Moose Hotel And Suites have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Moose Hotel And Suites?

As of Sept 28, 2022, prices found for a 1-night stay for 2 adults at Moose Hotel And Suites on Oct 16, 2022 start from CA $229.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Moose Hotel And Suites pet-friendly?

Yes, Moose Hotel And Suites allows cats and dogs (limit 2 per room) with a maximum weight of up to 50 lbs per pet. There's a fee of CAD 25 per pet, per night. Service animals are exempt from fees.

How much is parking at Moose Hotel And Suites?

Self parking is free at this property.

What time is check-in at Moose Hotel And Suites?

Check-in is from 4 PM - anytime.

What time is check-out at Moose Hotel And Suites?

Check-out is at 11 AM.

Where is Moose Hotel And Suites located?

Located in the heart of Banff, this spa hotel is within a 5-minute walk of Banff National Park Information Centre, Banff Lake Louise Tourism Bureau, and Canadian Ski Museum West. Canada House Gallery and Banff Park Museum are also within 10 minutes. Banff Station is 8 minutes by foot.

Can I cancel my reservation for free at Moose Hotel And Suites and receive a full refund?

Yes, Moose Hotel And Suites offers free cancellation on select room rates, because flexibility matters! Please refer to Moose Hotel And Suites cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 1559 out of 2077 reviews
5 - Excellent 75%
Rating 4 - Good. 401 out of 2077 reviews
4 - Good 19%
Rating 3 - Okay. 76 out of 2077 reviews
3 - Okay 4%
Rating 2 - Poor. 26 out of 2077 reviews
2 - Poor 1%
Rating 1 - Terrible. 15 out of 2077 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.6/5

Eco-friendliness

3/5 Okay

Derek
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. I expected more for it being more expensive than the other properties in the same area. Access to room was from outside. Fitness Centre was lacking in space and equipment and didn't have any cleaner / wipes. Heating and cooling in the room was from a cheap PTAC system that kicked in loudly numerous times throughout the night and blew air at the bed.
Stayed 1 night in Sep 2022

4/5 Good

Melissa
Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We were originally placed in a main floor room right above the parking garage entrance. This room felt very stuffy, with a basement like vibe. The front desk was very responsive and quickly offered us a room on a higher floor with a touch more space, this did come with a cost associated with it. Unfortunately, the room could have been cleaner. There was something sticky all over the front of the dresser and there was garbage left on the patio. The bathroom was spacious and the bed was comfortable. We did need to ask for additional blankets and pillows, but they were brought up quickly. We also noticed everyone at the hotel was wearing robes to the pool area, we had to request these be sent to our room. The roof top hot tub and pool is a great amenity for this hotel. The views are spectacular and even though it was busy on Saturday afternoon, there was more then enough room for everyone. The Sauna was also a great size. We will stay at this hotel again, but definitely book a larger room and make sure to make the request not be on the bottom floor ahead of time.
Stayed 2 nights in Sep 2022

3/5 Okay

Thomas
Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Nice room, nice hotel. Good location. The room had some trash on the floor when we checked in. Also we requested a late check our so our baby could get a nap in. They said we could have until 12:30, which was great. Then they called us just after 11 and asked us to check out by 11:45. Overall it was ok.
Stayed 1 night in Sep 2022

5/5 Excellent

Jessica, Hacienda Heights
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient stay! Was actually impressed with the quality of the sofa bed! Staff was helpful and friendly, creating a pleasant atmosphere.
Stayed 3 nights in Sep 2022

5/5 Excellent

cheri
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience to downtown was great. Rooftop fireplace was great.
Stayed 3 nights in Sep 2022

5/5 Excellent

Yaghoub, Princeton
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff. Easy access to everything.
Stayed 2 nights in Sep 2022

5/5 Excellent

Grant
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Y
Stayed 2 nights in Sep 2022

5/5 Excellent

Junaina
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place to visit I recommend everyone to enjoy every single moment lovely place go discover Beautiful Canada ❤️
Stayed 5 nights in Sep 2022

3/5 Okay

Sultan
Travelled with family and small children
Great location and design. Easy check-in and friendly staff. Overall clean however, I found a lipstick that doesn’t belong to us on the floor when we got into the room and my daughter start playing with it. That concerns me about the depth of cleaning. Very basic and limited room and hotel amenities in relation to the nightly price! The air conditioner was in an unconvenient spot as it was directly aiming to the bed and no way to get off me except by putting a chair or a towel as a barrier.
Stayed 3 nights in Sep 2022

5/5 Excellent

Barbara
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like that hotel was new eith a rustic banff design. Not a traditional hotel. Rooms were big with fireplaces.
Stayed 3 nights in Sep 2022