Mexico Mountain Vacations

We had a flight cancellation and were lucky to find a room here. Staff was super helpful and very friendly. However, it was very challenging to get something to eat. Although it was an all inclusive package, all restaurants were closed except one. We had to take a shuttle that took us 20 mins wait, each way. Very inconvenient. Same thing for breakfast, impossible to get breakfast at 6:00 am. Room service menu did not offer breakfast before 7:00am. And the room smelled like old fried oil. We were lucky to find a room but the experience was not pleasant.

Secrets Puerto Los Cabos – Adults Only – All Inclusive is a beautiful property, and the food was decent overall. Unfortunately, the drinks and customer service were a major disappointment. The alcohol they serve is extremely low quality, and if you want something decent—not even premium liquor—you have to pay extra. For the price of this resort, I expected much better. The biggest issue, however, was the staff at the entrance. Multiple times, we were rudely asked to show our room keys to prove we were guests. Their system for identifying and tracking guests needs improvement. I even had to dig through my bag to find my room key just to prove I was staying there. This is not an inexpensive resort, and guests should not feel uncomfortable or constantly questioned while simply walking through the lobby. I shouldn’t have to worry about carrying my room key everywhere just to avoid being treated like I don’t belong. Overall, despite the beautiful property, the poor-quality drinks and unpleasant treatment from staff made our experience disappointing. I would not recommend this resort, especially considering the price.

Amazing view Iconic Hotel

You lied about having a room! They had no record of us! I have already reported Orbitz to my bank/credit card company. I am disputing the charges!

We had a flight cancellation and were lucky to find a room here. Staff was super helpful and very friendly. However, it was very challenging to get something to eat. Although it was an all inclusive package, all restaurants were closed except one. We had to take a shuttle that took us 20 mins wait, each way. Very inconvenient. Same thing for breakfast, impossible to get breakfast at 6:00 am. Room service menu did not offer breakfast before 7:00am. And the room smelled like old fried oil. We were lucky to find a room but the experience was not pleasant.

We had a flight cancellation and were lucky to find a room here. Staff was super helpful and very friendly. However, it was very challenging to get something to eat. Although it was an all inclusive package, all restaurants were closed except one. We had to take a shuttle that took us 20 mins wait, each way. Very inconvenient. Same thing for breakfast, impossible to get breakfast at 6:00 am. Room service menu did not offer breakfast before 7:00am. And the room smelled like old fried oil. We were lucky to find a room but the experience was not pleasant.