Title: Aca Suites Ixtapa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Aca Suites Ixtapa Soak up sun-kissed days by the ocean and unwind under starry nights. Experience beachside bliss paired with delicious cuisine. ![Exterior](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/969fc7ab.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/0224cfa3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Panoramic Suite, 3 Bedrooms, Terrace, Ocean View](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/a91a0d75.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Family Villa, 3 Bedrooms, Kitchen, Garden View](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/03cbafac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/25d0af40.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Aca Suites Ixtapa offers a tranquil beachfront getaway where you can bask in the sun and enjoy activities like volleyball. Unwind with a massage at the onsite spa, take a dip in the outdoor pool, or indulge in local cuisine at one of two on-site restaurants - all while staying connected with free WiFi. 8.0 Very good ## Popular amenities - Bar - Breakfast available - 24/7 front desk - Spa - Pool - Gym ## Room options ### Check availability for these dates Tonight [Oct. 23 - Oct. 24](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-23&endDate=2025-10-24&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 24 - Oct. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=25167092&PinnedHotelID=25167092&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/37ef6e74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View ### Highlights Balcony or patio Air conditioning Kitchen Refrigerator Flat-screen TV Ceiling fan 2 bedrooms Premium bedding - 861 sq ft - 2 bedrooms - Ocean view - Sleeps 6 - 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed ![Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/1472a955.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Studio Suite, 1 Bedroom, Balcony, Ocean View ### Highlights Balcony or patio Air conditioning Kitchenette Refrigerator Flat-screen TV Ceiling fan Premium bedding 2 bedrooms - 431 sq ft - Ocean view - Sleeps 4 - 1 Twin Bed and 2 Queen Beds ![Family Villa, 3 Bedrooms, Kitchen, Garden View | Room amenity](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/a414402c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Villa, 3 Bedrooms, Kitchen, Garden View ### Highlights Balcony or patio Air conditioning Kitchen Refrigerator Flat-screen TV Ceiling fan 2 bedrooms Premium bedding - 1292 sq ft - 3 bedrooms - Sleeps 12 - 1 King Bed, 4 Queen Beds and 2 Twin Sofa Beds ![Luxury Villa, 3 Bedrooms, Terrace, Ocean View | Private kitchen](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/adaa7f74.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Villa, 3 Bedrooms, Terrace, Ocean View ### Highlights Terrace Air conditioning Kitchen Refrigerator Flat-screen TV Ceiling fan 2 bedrooms Premium bedding - 1292 sq ft - 3 bedrooms - Ocean view - Sleeps 12 - 2 King Beds, 2 Queen Beds and 2 Twin Sofa Beds ![Family Villa, 2 Bedrooms, Pool View](https://images.trvl-media.com/lodging/26000000/25170000/25167100/25167092/dcef1fa7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Villa, 2 Bedrooms, Pool View ### Highlights Balcony or patio Air conditioning Refrigerator Flat-screen TV Ceiling fan 2 bedrooms Premium bedding Rainfall showerhead - 2 bedrooms - Sleeps 8 - 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed ## You may also like Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/580000/576500/576421/64918876_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Las Brisas Ixtapa Ixtapa - On private beach - Pool - All-inclusive - Spa 8.6 Excellent 1,557 reviews CA $135 CA $162 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Ixtapa-Hotels-Las-Brisas-Ixtapa.h576421.Hotel-Information?chkin=2025-11-13&chkout=2025-11-14&rm1=a2®ionId=4176&destination=Ixtapa&destType=MARKET&latLong=17.660055,-101.6007&searchId=5ad8d3c5-df4b-4494-98de-e24e3bf7db3e&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/12000000/11120000/11112900/11112832/ab67b28b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma Plaza Ixtapa Ixtapa - Pool - Spa - Kids pool - Parking included 8.6 Excellent 747 reviews CA $83 CA $100 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Ixtapa-Hotels-Gamma-De-Fiesta-Inn-Plaza-Ixtapa.h11112832.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=4176&destination=Ixtapa&destType=MARKET&latLong=17.660055,-101.6007&searchId=5ad8d3c5-df4b-4494-98de-e24e3bf7db3e&top_cur=CAD) Ad ![Swim-up bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4450000/4441000/4440978/dc5ff3c8_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive Ixtapa - Pool - All-inclusive - Spa - Kids pool 8.0 Very good 634 reviews CA $314 CA $314 total includes taxes & fees Oct 29 - Oct 30 [](https://www.expedia.ca/Ixtapa-Hotels-Sunscape-Dorado-Pacifico-Ixtapa-Resort-Spa.h4440978.Hotel-Information?chkin=2025-10-29&chkout=2025-10-30&rm1=a2®ionId=4176&destination=Ixtapa&destType=MARKET&latLong=17.660055,-101.6007&searchId=5ad8d3c5-df4b-4494-98de-e24e3bf7db3e&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/5600/5573/d789d67e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Emporio Ixtapa Ixtapa - On private beach - Pool - Hot tub - All-inclusive 8.6 Excellent 1,014 reviews CA $118 CA $141 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Ixtapa-Hotels-Emporio-Ixtapa.h5573.Hotel-Information?chkin=2025-10-26&chkout=2025-10-27&rm1=a2®ionId=4176&destination=Ixtapa&destType=MARKET&latLong=17.660055,-101.6007&searchId=5ad8d3c5-df4b-4494-98de-e24e3bf7db3e&top_cur=CAD) Ad ![Nightclub](https://images.trvl-media.com/lodging/1000000/30000/28400/28345/33666ff6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Park Royal Beach Ixtapa - All Inclusive Ixtapa - Pool - Breakfast included - All-inclusive - Kids pool 7.6 Good 653 reviews CA $259 CA $310 total includes taxes & fees Nov 19 - Nov 20 [](https://www.expedia.ca/Ixtapa-Hotels-Park-Royal-Beach-Ixtapa-All-Inclusive.h28345.Hotel-Information?chkin=2025-11-19&chkout=2025-11-20&rm1=a2®ionId=4176&destination=Ixtapa&destType=MARKET&latLong=17.660055,-101.6007&searchId=5ad8d3c5-df4b-4494-98de-e24e3bf7db3e&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Aca-Suites-Ixtapa.h25167092.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FIxtapa-Hotels-Aca-Suites-Ixtapa.h25167092.Hotel-Information) ## About the area Located in Ixtapa, Aca Suites Ixtapa is on the beach. Marina Ixtapa and Marina Ixtapa Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore La Ropa Beach and El Palmar Beach. Traveling with kids? Consider Delfiniti and Magic World Aquatic Park. [Visit our Ixtapa travel guide](https://www.expedia.ca/Ixtapa.dx4176) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.66278%2C-101.60606&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uAFYoe3Z6-gNiN5zhwEeBrVxXgc=) Blvd Ixtapa s/n Lote 05, Zona hotelera 1, Ixtapa, GRO, 40880 ### What's nearby - El Palmar Beach - 2 min walk - 0.2 km - Delfiniti - 3 min walk - 0.3 km - Marina Ixtapa - 14 min walk - 1.2 km - Marina Ixtapa Golf Club - 2 min drive - 1.2 km - Linda Beach - 9 min drive - 6.4 km ### Getting around - Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 26 min drive ### Restaurants - ‪Tesoro Ixtapa - ‬2 min walk - ‪Emilio's - ‬7 min walk - ‪Soleiado's Restaurant - ‬3 min walk - ‪Simplicio’s Steakhouse - ‬4 min walk - ‪Beach Bar - ‬3 min walk ## About this property ### Aca Suites Ixtapa Family-friendly hotel You can look forward to a garden, dry cleaning/laundry services, and a bar at Aca Suites Ixtapa. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and beach volleyball. Treat yourself to a massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Enjoy the gym, as well as activities like volleyball. In addition to a free kid's club, guests can connect to free in-room WiFi, with speed of 25+ Mbps. Other perks include: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge) - ATM/banking services, tour/ticket assistance, and concierge services Room features All guestrooms at Aca Suites Ixtapa include perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Extra conveniences in all rooms include: - Rainfall showers and free toiletries - 32-inch flat-screen TVs with cable channels - Balconies or patios, refrigerators, and microwaves ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/2000000/1640000/1636700/1636693/c166c75d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fontan Ixtapa Beach Resort - All Inclusive Ixtapa - Pool - All-inclusive - Spa - Parking included 6.8 785 reviews CA $190 CA $228 total includes taxes & fees Oct 30 - Oct 31 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1636693&PinnedHotelID=1636693&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/17000000/16260000/16250400/16250312/90e0e896.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coral Ixtapa Ixtapa - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 56 reviews CA $77 CA $96 total includes taxes & fees Nov 23 - 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Pool - Spa - Kids pool - Parking included 8.6 Excellent 747 reviews CA $83 CA $100 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=11112832&PinnedHotelID=11112832&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/1000000/580000/576500/576421/f1dce420.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Las Brisas Ixtapa Ixtapa - On private beach - Pool - All-inclusive - Spa 8.6 Excellent 1,557 reviews CA $135 CA $162 total includes taxes & fees Nov 13 - Nov 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-13&endDate=2025-11-14&selected=576421&PinnedHotelID=576421&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/88000000/87920000/87917100/87917038/1b46cb54.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Condominio 02 recamaras Enna Inn Ixtapa Ixtapa - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 16 reviews CA $191 CA $231 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=87917038&PinnedHotelID=87917038&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Suite, 2 Bedrooms | Balcony](https://images.trvl-media.com/lodging/17000000/16260000/16257400/16257337/5604208e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Coral Vista Del Mar Ixtapa - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 31 reviews CA $87 CA $104 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=16257337&PinnedHotelID=16257337&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/5600/5573/d789d67e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Emporio Ixtapa Ixtapa - On private beach - Pool - Hot tub - All-inclusive 8.6 Excellent 1,014 reviews CA $118 CA $141 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=5573&PinnedHotelID=5573&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/17000000/16100000/16097000/16096944/c740cd15.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Marbella Playa Larga Zihuatanejo - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 301 reviews CA $72 CA $86 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-25&selected=16096944&PinnedHotelID=16096944&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: WiFi (MXN 120 per day) ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Free self parking on site ### Food and drink - Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 190 per person - 2 restaurants - A bar/lounge ### Things to do - Beach volleyball - Bicycle rentals - Free children's club - Full-service spa - Gym - Outdoor pool ### Family friendly - Free children's club - Free supervised activities for children - In-room microwave - In-room refrigerator - Outdoor pool ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Beach loungers - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas ### Full-service spa - Massage - Spa open daily ### Accessibility - Elevator ### More - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Rainfall showerhead - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Microwave - Oven - Refrigerator - Rice cooker ### More - Air conditioning - Ceiling fan - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 8:00 AM; Check-in end time: 7:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MXN 1000 per accommodation, per stay - Resort fee: MXN 200 per accommodation, per stay The resort fee includes: - Housekeeping - Pool access We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately MXN 190 per person - Fee for wireless internet in public areas: MXN 120.00 per day (rates may vary) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention No pets and no service animals are allowed at this property ### Property is also known as Aca Suites Ixtapa Aparthotel Aca Suites Aparthotel Aca Suites Aca Suites Ixtapa Hotel Aca Suites Ixtapa Ixtapa Aca Suites Ixtapa Hotel Ixtapa ## Frequently asked questions ### Does Aca Suites Ixtapa have a pool? > Yes, this property has an outdoor pool. ### Is Aca Suites Ixtapa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Aca Suites Ixtapa? > Self parking is free at this property. ### What time is check-in at Aca Suites Ixtapa? > Check-in start time: 8:00 AM; Check-in end time: 7:00 PM. After-hours check-in is not available. ### What time is check-out at Aca Suites Ixtapa? > Check-out is at noon. ### Does Aca Suites Ixtapa provide a shuttle to the airport? > Yes, there's an airport shuttle. ### Where is Aca Suites Ixtapa located? > Nestled on the beach, this Ixtapa hotel is within a 5-minute walk of El Palmar Beach and Delfiniti. Marina Ixtapa and Magic World Aquapark are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Aca Suites Ixtapa Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.2 Location ### 7.6 Staff & service ### 8.2 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 17 8 - Good 11 6 - Okay 6 4 - Poor 1 2 - Terrible 4 ### 2/10 Terrible #### Sandra Sep 11, 2022 Liked: Cleanliness, staff & service, amenities Disliked: Property conditions & facilities If I had known my son was going to wake up with bed bug bites on his arms, legs and neck… I would had never have booked a room here. And it made it worse when I got a phone call from the management andI was told it was probably ants. I took pictures of those nasty bugs as well as my son’s bites. It was disgusting. The cleaning lady Gladys was absolutely a beautiful person but I learned that next time I get to a hotel. I myself going to inspect the room. I will never rely on the property management ever again. ##### Sandra Stayed 1 night in Aug 2022 ### 8/10 Good #### KARINA Apr 24, 2023 Liked: Cleanliness, staff & service El departamento es muy agradable y cómodo. Lo que no me gustó es que no tiene gym y que la cocina de la suite 503 solo le sirve una de las parrillas por lo que tardas en preparar los alimentos. En cuestión de limpieza de la playa, hubo una boda el día anterior y la verdad dejaron muy sucio, creo que eso es algo en lo que deberían poner atención sobre todo ya que es una playa en donde desovan las tortugas. Y como último punto, tener en cuenta que muchas personas van a descansar y afuera de la habitación el último día no pudimos descansar bien ya que unos huéspedes estaban haciendo mucho ruido, sin mencionar el escandalo de sus eventos, deberían iniciar ese tipo de actividades más temprano o bien terminarlas a una hora adecuada y cuidar el volumen, se escuchaba hasta el mercadito unas cuadras más adelante. ##### KARINA Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Heriberto Dec 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Tranquila, buena estancia y buen servicio Villa comoda, con todos los servicios, buena limpieza, espacio amplio, buena atención del personal, estacionamiento en tu villa y todo lo necesario para cocinar, a unos pasos de la alberca y la playa. ##### Heriberto Stayed 4 nights in Dec 2022 ### 8/10 Good #### Pedro Sep 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bien ubicadada . Buenas condiciones la propiedad ##### Pedro Stayed 4 nights in Aug 2022 ### 8/10 Good #### Laura Pozos Aug 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy buen servicio ##### Laura Pozos Stayed 3 nights in Jul 2022 ### 10/10 Excellent #### José Luis May 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### José Luis Stayed 3 nights in May 2022 ### 8/10 Good #### Dora Apr 17, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Dora Stayed 3 nights in Apr 2022 ### 10/10 Excellent #### Jose Mar 19, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Jose Stayed 4 nights in Mar 2022 ### 10/10 Excellent #### Mayra, Berkeley Mar 14, 2022 ##### Mayra Stayed 3 nights in Jul 2019 ### 4/10 Poor #### sergio Jan 18, 2022 Liked: Cleanliness Disliked: Staff & service #### Beautiful hotel awful service The hotel was very nice so was the room. The service on the other hand was awful. The woman in charge of the suites was rude and disrespectful. Our first night we call to let her know the wifi password was incorrect, the stove didnt work and the fridge wasn't working. She said the stove is the way it is and we couldn't have to much food in the fridge or it wouldn't cool. When we called to let her know we were missing a pillow on the bed she basically accused my husband for being a liar also when they cleaned the room they didnt replace the comfortes and she said well there being washed and we dont have extra, and we never received a working wifi password. ##### sergio Stayed 6 nights in Jan 2022 ### 10/10 Excellent #### ESPERANZA C Nov 4, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### ESPERANZA C Stayed 3 nights in Oct 2021 ### 8/10 Good #### Raúl guillermo Oct 27, 2021 Disliked: Room comfort ##### Raúl guillermo Stayed 4 nights in Oct 2021 ### 8/10 Good #### Miguel Aug 20, 2021 Liked: Staff & service ##### Miguel Stayed 3 nights in Aug 2021 ### 8/10 Good #### Belinda Jul 25, 2021 Liked: Cleanliness, staff & service To start when I got to the hotel the porter told me to call the number on my hotel.com reservation. I called this number and the guy that answered the phone tried giving me a different number to call while I was getting a pen to write down the number he wanted my reservation number then went in to tell me that I didn't have a reservation and hung up. After another phone call to this same number the security guard talked to him and then told me to go wait in the lobby and some one would come talk to me. Not sure what happen but there was a lady that did come talk to me and got me checked in to my room. Everything else went pretty well except for ants in the room and showers never really had hot water warm at best. ##### Belinda Stayed 3 nights in Jul 2021 ### 10/10 Excellent #### YADIRA Mar 25, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### todo bien Todo estuvo muy bien, la habitación, el servicio, la limpieza. todo bien. ##### YADIRA Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Juan Carlos Mar 23, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exelente Exelente felicidades ##### Juan Carlos Stayed 3 nights in Mar 2020 ### 8/10 Good #### Gilberto Mar 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### En jeneral En jeneral muy bien todo la limpieza y el servicio pero creo que podrían renovar los muebles y mas que nada las camas el colchón moy duro ##### Gilberto Stayed 4 nights in Feb 2020 ### 10/10 Excellent #### Jean Feb 24, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved This Place!! This place was beautiful, inside and out. It took a while to figure our how to access our rental within the Tesoro Hotel, but after that glitch everything was perfect. We had difficulty accessing the internet and it was taken care of promptly. Cannot say enough good things about this property. Thank you for a wonderful stay!!!! ##### Jean Stayed 5 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Feb 9, 2020 Liked: Staff & service, amenities, property conditions & facilities El establecimiento está bien. NO ME GUSTÓ que al llegar el día del check in me dijeran en mostrador que NO TENIA RESERVACIÓN por que había sido cancelada por falta de pago. Al investigar con el banco resultó que habían hecho el cobro y después la empresa hizo la devolución y cancelaron la reservación, de lo cual no fuimos avisados. Debo aclarar que sólo nos llegó la confirmación de reservación y nunca la de cancelación por falta de pago. Para suerte nuestra se desocupo un departamento y nos lo ofrecieron, siendo éste de mayor tamaño. ##### Verified traveller Stayed 3 nights in Jan 2020 ### 6/10 Okay #### Verified traveller Jan 18, 2020 Liked: Cleanliness, staff & service ##### Verified traveller Stayed 5 nights in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 10, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 2 nights in Jan 2020 ### 8/10 Good #### Verified traveller Dec 30, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 3 nights in Dec 2019 ### 2/10 Terrible #### michelle Nov 21, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### michelle Stayed 5 nights in Nov 2019 ### 10/10 Excellent #### Verified traveller Oct 14, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las actividades que hacen por las noches y en generar es un muy buen servicio ##### Verified traveller Stayed 4 nights in Oct 2019 ### 10/10 Excellent #### Dora M Aug 18, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Exiting expectations Very nice , clean and good spacious rooms , and very good prices ##### Dora M Stayed 3 nights in Aug 2019 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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