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Castillo Tulum

2.0 star property
Hotel in Tulum, near Tulum National Park

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for Castillo Tulum

Traditional Room
Standard Room
Superior Room
Deluxe Room
Basic Room
Reviews
2.0

Popular amenities

  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Beta Sur Mza 30-3, Colonia Centro, Tulum, QROO, 77780
  • Popular LocationTulum National Park3 min drive
  • Popular LocationTulum Mayan Ruins7 min drive
  • AirportTulum, Quintana Roo (TUY)10 min drive
  • Popular LocationPlaya Paraiso16 min drive
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Room options

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Private bathroom
In-room safe
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room

Business Room

Business Room

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Private bathroom
In-room safe
  • 237 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Private bathroom
In-room safe
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Private bathroom
In-room safe
  • 301 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Basic Room

Basic Room

Basic Room

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room

Traditional Room

Traditional Room

Highlights

Air conditioning
Blackout drapes/curtains
Ceiling fan
Private bathroom
In-room safe
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the area

Tulum

Castillo Tulum is located in Tulum City Center, a neighborhood in Tulum. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Gran Cenote. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.
Visit our Tulum travel guideOpens in a new window

What's nearby

  • Tulum National Park - 3 min drive
  • Gran Cenote - 4 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Playa Ruinas - 10 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • El Grifo Tulum - 5 min walk
  • Caribe Swing - 4 min walk
  • Mil Amores - 4 min walk
  • Taqueria Maya - 3 min walk
  • Mestixa - 4 min walk

About this property

Castillo Tulum

Hotel near Tulum Mayan Ruins
Castillo Tulum provides laundry facilities and more. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Smoke-free premises
Room features
All guestrooms at Castillo Tulum feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Showers and shampoo
  • Ceiling fans and limited housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (once per stay)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

More

  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking

Access methods

Access code, host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number CMQ2112018F3

We should mention

This property does not have elevators

Property is also known as

Castillo Tulum Hotel
Castillo Tulum Tulum
Castillo Tulum Hotel Tulum

Frequently asked questions

Is Castillo Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castillo Tulum ?

Castillo Tulum doesn't offer parking.

What time is check-in at Castillo Tulum ?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Castillo Tulum ?

Check-out is at noon.

Where is Castillo Tulum located?

Located in Tulum City Center, this hotel is 0.5 mi (0.7 km) from Dos Aguas Park and 2.2 mi (3.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Temple of Doom are also within 1 mi (2 km).

Castillo Tulum Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

6.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Valentina

Stayed 1 night in Jan 2024

2/10 Terrible

Sarah

Travelled with partner
Disliked: Staff & service, amenities
Wir sind masslos enttäuscht über diese Erfahrung in diesem Hotel. Die Unterkunft hatten wir genug früh gebucht um sicher zu gehen in der Festival Zeit eine Unterkunft zu haben. (Oftmals fast alles ausgebucht) Als wir dort ankamen, war niemand da und mir wurde dann telefonisch mitgeteilt das ich kein Zimmer habe. Nach langem Hin und Her sagte mir der Besitzer der Unterkunft dann doch ich kann in ein Zimmer rein und hat mir den Code für das Zimmer gegeben. Dieses Zimmer was jedoch belegt. Ginde ich eine absolute frechheit, vorallem auch für die Personen welche dieses Zimmer schon bezogen haben. (KEINE SICHERHEIT VORHANDEN) Als ich ihm sagte das dieses Zimmer besetzt ist sagte er oh dann weiss er auch nicht warum dieses Zimmer belegt ist. Er hing mir das telefon schon wieder auf und sagte wir sollen warten. wir warteten dort bis ca 22.20Uhr Abends, bis ein Typ kam und uns sagte dass wir das Hotel verlassen sollen. Wir standen also spät abends mit all unserem Gepäck auf der Strasse, mittem in Tulum und alles war ausgebucht. Finde ich eine absolute frechheit, das sie die zimmer überbuchen und keine Übersicht mehr haben darüber. Dies sei dort schon öfter passiert. Abgesehen davon, dass der besitzer die Tür-Codes rausgibt und jemand fremdes in ein belegtes zimmer rein kann. Geht garnicht!!