3/5 Okay
Angelica
Travelled with partner
Apr 1, 2022
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
i loved the property here. the classes are amazing i guess in tulum wellness teachers are more experienced than here in ny. i learned so much here during class.
the service and management is so uncomfortable i cant explain it. i had to have daily battle to get enough water sent to my room. during very very expensive dinners, lunch and breakfast water is not free!!! It’s also not so easy to get a few jugs of water from a nearby store nor do I preferred to use single use plastic. Nothing here as free even on my way out I wanted a glass of champagne and since I checked out already they made me run and get my purse. very odd. it puts a weird edge on your vacation that is not explainable until you feel it for yourself. many requests ( free water) were answered with passive agression.
Finally when I went to leave and use my fathers card to pay my bill as planned they decided not to accept it and also threaten to not allow me to leave the hotel thank goodness we had brought a separate card to use or maybe I will be in Mexican jail lol. its 2022 you can accept credit cards that dont match your name. we have cameras now etc
the food is very good. cant remember having better food. service was pretty uncomfortable- not even one little thank you for the 5k i spent there in 5 days but - the food was amazing and the breakfast staff made me feel like a guest. if it weren’t for them i dont know. i recommend the prepaid breakfast! also the local fish.
Stayed 5 nights in Mar 2022