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Casa Malca

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Primary image
On the beach, white sand
On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool

Overview of Casa Malca

Casa Malca

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture3 min drive
  • Popular LocationPlaya Akun6 min drive
  • AirportTulum, Quintana Roo (TUY)34 min drive

Choose dates to view prices

About this area

Tulum

Casa Malca is located on the beach and in an area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 3 min drive
  • Playa Akun - 6 min drive
  • SFER IK - 19 min drive
  • Las Palmas Public Beach - 25 min drive

Restaurants

  • Hechizo - 4 min walk
  • The real coconut - 20 min walk
  • Safari - 3 min drive
  • La Malinche - 3 min drive
  • Fresco's Tulum - 3 min drive

About this property

Casa Malca

4-star hotel on the beach, near Tulum Beach
Spend the day playing on the beach then return to dine at one of Casa Malca's 2 restaurants.
Casa Malca offers 41 air-conditioned accommodations with minibars and espresso makers. This Tulum hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks and safes. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Art gallery
  • Beach club (surcharge)
  • Free bicycle rentals
  • Indoor pool
  • Outdoor pool
  • Private picnics
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Meeting rooms - 3

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Couples dining

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Bathrobes
  • Designer toiletries
  • Private bathroom
  • Shower

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3:30 PM - 12:30 AM
Early check-in subject to availability
Early check-in fee: USD 120
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in fee: USD 120 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Casa Malca Hotel
Casa Malca Tulum
Casa Malca Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 192 out of 274 reviews
5 - Excellent 70%
Rating 4 - Good. 38 out of 274 reviews
4 - Good 14%
Rating 3 - Okay. 22 out of 274 reviews
3 - Okay 8%
Rating 2 - Poor. 12 out of 274 reviews
2 - Poor 4%
Rating 1 - Terrible. 10 out of 274 reviews
1 - Terrible 4%

4.5/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.4/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for an ocean view but when I arrived at the property they claimed an ocean view was not an option. I showed them my booking with Expedia that said “ocean view”. They said that they can’t control how Expedia describes the room. My room had a view of trees. The only way I could go for 10 days was to take my work with me. Working was almost impossible because the WiFi crashed repeatedly. The power also went out several times. Both showers in my room backed up. I was taking showers in an inch of disgusting backed up shower water. I told them about the issue but it was never fixed. I had to get out of there and left 3 days early. They refused to give any sort of refund.
Stayed 10 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest resort ive ever stayed in. The rooms were gorgeous and the property even more amazing. The staff here were so friendly and accommodating ahd made our stay perfect. The food in tulum was some of the best anywhere and everything we ate at casa malca was no exception. Not one bad thing to say about our entire week.
Stayed 5 nights in May 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except there wasn’t no TV provided in the rooms or on the premises !
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience
Stayed 2 nights in May 2022