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On the beach, white sand
On the beach, white sand
On the beach, white sand
Indoor pool, outdoor pool

Guest reviews

4.3/5 Excellent
159 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Air conditioning
Spa

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays

Map

Explore the area

Popular LocationTulum Beach1 min walk
Popular LocationPlaya Akun6 min drive
Popular LocationSFER IK54 min drive
AirportTulum, Quintana Roo (TUY)70 min drive

Choose dates to view prices

  • Junior Suite, Garden View

    5/5 guest room rating

    Room amenities

    • Sleeps 3
    More detailsJunior Suite, Garden View
  • Junior Suite, Beachfront

    5/5 guest room rating

    Room amenities

    • Sea view
    • Sleeps 3
    More detailsJunior Suite, Beachfront
  • Suite, Beachfront (Master)

    Room amenities

    • Sea view
    • Sleeps 3
    More detailsSuite, Beachfront (Master)
  • Suite, Ocean View (Master)

    Room amenities

    • Ocean view
    • Sleeps 3
    More detailsSuite, Ocean View (Master)
  • Townhouse Labyrinth Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    More detailsTownhouse Labyrinth Suite
  • Family Village Suite

    Room amenities

    • 1076 sq ft
    • Sleeps 4
    More detailsFamily Village Suite

The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Tulum

Casa Malca is located on the beach and in an area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park. Don't miss out on a visit to Tulum Monkey Sanctuary.

Visit our Tulum travel guide
Map
Popular Location

What's nearby

  • Tulum Beach - 1 min walk
  • Playa Akun - 6 min drive
  • SFER IK - 54 min drive
  • Las Palmas Public Beach - 57 min drive
  • Cenote Crystal - 65 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

About this property

Casa Malca

4-star hotel on the beach, near Tulum Beach
Spend the day playing on the beach then return to dine at one of Casa Malca's 2 restaurants. All 41 rooms feature thoughtful touches such as espresso makers and bathrobes, along with free WiFi and minibars. Other amenities available to guests include room service (during limited hours), free bottled water and safes.
Casa Malca offers 41 forms of air-conditioned accommodation with a safe and complimentary bottles of water. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Rollaway/extra beds (complimentary) are also available. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Return airport shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 8 AM–11 AM
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • Art gallery
  • Beach club (surcharge)
  • Free bike hire
  • Indoor pool
  • Outdoor pool
  • Private picnics
  • Spa services

Family friendly

  • Dry-cleaning service
  • Free rollaway/extra beds
  • Indoor pool
  • Outdoor pool

Conveniences

  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • Spanish

Business services

  • 3 meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Couples dining
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Free rollaway beds

Bathroom

  • Bathrobes
  • Designer toiletries
  • Shower

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Safe
  • Turndown service

Policies

Check-in

Check in 3:30 PM - 11:30 PM and 6:00 AM - noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in fee: MXN 120 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca

Frequently asked questions

Can I cancel my reservation for free at Casa Malca and receive a full refund?
Yes, Casa Malca offers free cancellation on select room rates, because flexibility matters! Please refer to Casa Malca cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Casa Malca?
As of Aug 5, 2020, prices found for a 1-night stay for 2 adults at Casa Malca on Aug 17, 2020 start from CA $462, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an indoor pool and an outdoor pool.
Is this property pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at Casa Malca?
Check-in is from 3:30 PM to 11:30 PM, and from 6:00 AM to noon. Early check-in is available for a fee of MXN 120 (subject to availability). Late check-in is available during limited hours.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is this hotel located?
This Tulum hotel is on the beach, 0.3 mi (0.6 km) from Sian Ka'an Biosphere Reserve, and within 6 mi (10 km) of Tulum National Park and Las Palmas Public Beach. Playa Paraiso and Tulum Mayan Ruins are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Casa Malca

4.3
Excellent
5 - Excellent
107
4 - Good
20
3 - Okay
18
2 - Mediocre
8
1 - Poor
6
4.5
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Hotel, great service at concierge, restaurants, bars and room service!

Stayed 6 nights in Jul 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I love everything about casa malca I will definitely be coming back very soon

Stayed 3 nights in Jun 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

2/5

    Everything seem to be overpriced. They said breakfast was included but then charged for it on the bill. When I asked about the charge they then took it off and said it was at my discretion to pay it or not. Also had no water when we wanted to take showers to go out one night and the AC in the room didn’t work that night. Overall a nice place but way over priced. It seemed like they want to nickel and dime you for everything Everything seem to be overpriced. Lastly, we ordered a drink that tasted horrible and try to get it replaced and they said because the ice melted, which there wasn’t much ice in the drink to begin with, that that was the reason the drink didn’t taste good. I had to get a manager just to take the drink off the bill. Ridiculous

    Stayed 3 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Loved the vibe & style!!! Service was great. Overall property is beautiful but problems with water service which went out for a couple hours and shower would intermitently drip during the night.

    Stayed 2 nights in Feb 2020