- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, great service at concierge, restaurants, bars and room service!
Stayed 6 nights in Jul 2020
Photo gallery
Guest reviews
Excellent
159 reviews
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
Pool
Free WiFi
Breakfast included
Parking included
Air conditioning
Spa
Cleaning and safety practices
Cleaned with disinfectant
Contactless check-in
24-hour vacancy between guest room stays
Map
Carretera Tulum-Boca Paila Km 9.5, Tulum, QROO
Explore the area
Tulum Beach1 min walk
Playa Akun6 min drive
SFER IK54 min drive
Tulum, Quintana Roo (TUY)70 min drive
Choose dates to view prices
Junior Suite, Garden View
Photos of Junior Suite, Garden View
Junior Suite, Garden View
5/5 guest room ratingMore detailsRoom amenities
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
1 King Bed
Overlooking the garden
Internet – Free WiFi
Food & Drink – Espresso maker, minibar, limited room service and free bottled water
Sleep – Hypo-allergenic bedding and turn-down serviceBathroom – Private bathroom, shower, bathrobes and designer toiletries
Practical – Safe and high chair; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
Junior Suite, Beachfront
Photos of Junior Suite, Beachfront
Junior Suite, Beachfront
5/5 guest room ratingMore detailsRoom amenities
- Sea view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
1 King Bed
Overlooking the sea
Internet – Free WiFi
Food & Drink – Espresso maker, minibar, limited room service and free bottled water
Sleep – Hypo-allergenic bedding and turn-down serviceBathroom – Private bathroom, shower, bathrobes and designer toiletries
Practical – Safe and high chair; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
Suite, Beachfront (Master)
Photos of Suite, Beachfront (Master)
Suite, Beachfront (Master)
More detailsRoom amenities
- Sea view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
1 King Bed
Overlooking the sea
Internet – Free WiFi
Food & Drink – Espresso maker, minibar, limited room service and free bottled water
Sleep – Hypo-allergenic bedding and turn-down serviceBathroom – Private bathroom, shower, bathrobes and designer toiletries
Practical – Safe and high chair; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
Suite, Ocean View (Master)
Photos of Suite, Ocean View (Master)
Suite, Ocean View (Master)
More detailsRoom amenities
- Ocean view
- Sleeps 3
Room information
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
1 King Bed
Overlooking the ocean
Internet – Free WiFi
Food & Drink – Espresso maker, minibar, limited room service and free bottled water
Sleep – Hypo-allergenic bedding and turn-down serviceBathroom – Private bathroom, shower, bathrobes and designer toiletries
Practical – Safe and high chair; free rollaway/extra beds and free cots/infant beds available on request
Comfort – Air conditioning and daily housekeeping
Non-Smoking
Townhouse Labyrinth Suite
Photos of Townhouse Labyrinth Suite
Townhouse Labyrinth Suite
More detailsRoom amenities
- 1076 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 3Max children: 3
Room details
1 King Bed
100 square metres m2 room with garden views
Internet – Free WiFi
Food & Drink – Espresso maker, minibar, limited room service and free bottled water
Sleep – Hypo-allergenic bedding and turn-down serviceBathroom – Private bathroom, shower, bathrobes and designer toiletries
Practical – Safe; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Non-Smoking
Family Village Suite
Photos of Family Village Suite
Family Village Suite
More detailsRoom amenities
- 1076 sq ft
- Sleeps 4
Room information
Sleeps
- Max people: 4Max adults: 4Max children: 3
Room details
1 King Bed
100 square metres m2 room with garden views
Internet – Free WiFi
Food & Drink – Espresso maker, minibar, limited room service and free bottled water
Sleep – Hypo-allergenic bedding and turn-down serviceBathroom – Private bathroom, shower, bathrobes and designer toiletries
Practical – Safe; free rollaway/extra beds available on request
Comfort – Air conditioning and daily housekeeping
Need to know – No cots (infant beds) available
Non-Smoking
The price per-night is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
About this area
Tulum
Casa Malca is located on the beach and in an area with good shopping. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Sian Ka'an Biosphere Reserve and Tulum National Park. Don't miss out on a visit to Tulum Monkey Sanctuary.
Visit our Tulum travel guideWhat's nearby
- Tulum Beach - 1 min walk
- Playa Akun - 6 min drive
- SFER IK - 54 min drive
- Las Palmas Public Beach - 57 min drive
- Cenote Crystal - 65 min drive
Getting around
- Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive
About this property
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)
Social distancing
Contactless check-in and check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and public transport
- Free self parking
- Return airport shuttle (surcharge)
Food and drink
- Free cooked-to-order breakfast available daily 8 AM–11 AM
- 2 restaurants
- 1 bar
- Room service available
Things to do
- Art gallery
- Beach club (surcharge)
- Free bike hire
- Indoor pool
- Outdoor pool
- Private picnics
- Spa services
Family friendly
- Dry-cleaning service
- Free rollaway/extra beds
- Indoor pool
- Outdoor pool
Conveniences
- Front-desk safe
- No lifts
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry-cleaning service
- Luggage storage
- Tour/ticket assistance
- Turndown service
Languages spoken
- English
- Spanish
Business services
- 3 meeting rooms
Outdoors
- Beachfront location
- Garden
- Terrace
Spa
- 2 treatment rooms
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage - deep-tissue
- Massage - hot stone
- Massage - sports
- Massage - swedish
- Massage/treatment rooms
- Outdoor treatment areas
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Upper floors accessible by stairs only
- Well-lit path to entrance
More
- Couples dining
- Smoke-free property
Room amenities
Bedroom
- Air conditioning
- Free rollaway beds
Bathroom
- Bathrobes
- Designer toiletries
- Shower
Food and drink
- Espresso maker
- Free bottled water
- Minibar
More
- Safe
- Turndown service
Policies
Check-in
Check in 3:30 PM - 11:30 PM and 6:00 AM - noon
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Late check-out subject to availability
Special check-in instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:30 AM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed (service animals welcome)
Children and extra beds
Children are welcome
Free rollaway/extra beds!
Cots (infant beds) are not available
Property payment types
Important information
Optional extras
The following fees and deposits are charged by the property at the time of service, check-in or check-out.
- Early check-in fee: MXN 120 (subject to availability)
- Late check-out is available for a fee (subject to availability, amount varies)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Personal protective equipment, including masks and gloves, will be available to guests
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available through room service
Each guestroom is kept vacant for a minimum of 48 hours between bookings
The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitisation guidelines
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Property is also known as
Casa Malca Hotel Tulum
Casa Malca Hotel
Casa Malca Tulum
Casa Malca
Frequently asked questions
Guest reviews
4.5
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.3
Property condition
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about casa malca I will definitely be coming back very soon
Stayed 3 nights in Jun 2020
- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Everything seem to be overpriced. They said breakfast was included but then charged for it on the bill. When I asked about the charge they then took it off and said it was at my discretion to pay it or not. Also had no water when we wanted to take showers to go out one night and the AC in the room didn’t work that night. Overall a nice place but way over priced. It seemed like they want to nickel and dime you for everything Everything seem to be overpriced. Lastly, we ordered a drink that tasted horrible and try to get it replaced and they said because the ice melted, which there wasn’t much ice in the drink to begin with, that that was the reason the drink didn’t taste good. I had to get a manager just to take the drink off the bill. Ridiculous
Stayed 3 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe & style!!! Service was great. Overall property is beautiful but problems with water service which went out for a couple hours and shower would intermitently drip during the night.
Stayed 2 nights in Feb 2020
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