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"Staff are amazing, super friendly and helpful. I was a solo traveler and they remembered me at the restaurants, remembered my allergy too! They staff keep the place clean and well run. The pool staff work hard getting everyone playing games, the bar staff never stop. Management should look into getting more bar staff working, one person for 15 people at a swim up bar is hard. Wait time is toooo long. Foood was good - definitely book ahead of time the restaurants you want. Enough pools and activities. The seaweed took over the beach but they had people out there everyday, working hard. Too bad about the seaweed. I felt safe and secure in my room and walking around. This hotel doesn’t do shutttle so I worked with “eTransfers” shuttle and it was great. I did private transportation and the staff communication was superb. They WhatsApp you e writhing you need to know and where to go in the airport. "

"Great stay! Swim up room with kids is a must! "

"This was a very nice resort! I was looking through the reviews before booking resort and those saying the food was bad made me super nervous! But the food was AMAZING! Extremely fresh and soooooo many options! If booking a restaurant reservation I recommend the oriental restaurant the sushi was some of the best sushi I’ve ever had! The only downfall was in a few buildings it smelled moldy which gave me a headache and caused me to have a runny nose, other than that everything was great no complaints! Very family friendly!"

"Beautiful property, awesome staff and unforgettable vacation!"

"It was perfect"

"Very nice clean facility, so much activity for kids, friendly stuff, good restaurants, not too far from Cancun airport, visiting this resort second time with friends. Nice coral reef in front of the property very good for snorkeling. I wish they have water sports activity like kayaking or jet ski it's beautiful Caribbean Sea."

"This was my first trip to Cancun and I loved it "

"lots of fun , great service, very friendly but professional, goo food, room, entertainment, breakfast, and the only thing I need to mention was the drinks at the pool were a little weak, but in the heat and all day , maybe that is a good thing."

"This was our 8th visit to Excellence Rivera Cancun. We got a swimout suite on the lazy river. The location was perfect. Our waiters were Hugo ,Jorge and 2 others. We were never needing a drink. We ate breakfast at the Lobster House or the Kitchen Table. Both were delicious, i did like being outside for breakfast at the Lobster House. Lunch we went to various places. Pizza, Kitchen Table and Orgeno. They all were good. Dinner we ate at a different place each night. My favorites were Lobster House and Oregano. The lobster and lasagna were delicious. We enjoyed the nightly entertainment. My favorite was Claudia Trevino. She is a fantastic singer. Go see her when you are there. The only bad thing was having to leave. We will definitely return to Excellence Rivera Cancun. "