Luxury Hotels in Riviera Maya, Mexico

Hotel was beautiful, good staff, place was clean and safe. Food was excellent. Weather was great. Plenty of beach beds and lounge chairs by the pool. Plenty of top of the shelf alcohol. Definitely would go back again

We were here for eight nights with our 2 young daughters. Wonderful!

Everything about the resort is very grand, and each employee sincerely treats every guest like royalty! We ate at 5 of the 6 restaurants and every meal was absolutely delicious! The quality of service we received from every single employee was impeccable - the bellboys, the concierge, bartenders, waiters, housekeepers - literally everyone we encountered was so incredibly nice! I train customers service for a living and I can't help but wonder what their training program is like - incredible staff - every single one of them! The location was absolutely great - excellent beach access and just one block off of 5th Avenue - location couldn't have been better! I don't have a single complaint about our entire stay - I wouldn't change a thing, and I can't wait to go back again!

Words can not describe how phenomenal this hotel is. Service is wonderful and resort is beautiful. Highly recommend.

Great time. Drinks and food expensive. All else great. Peppe beach waiter and Karen the front desk hostess were exceptional as we're all the staff.

It's a pretty hotel, rooms are comfy but the ac doesn't work correctly in any area, the don't allow the ac to be less than 73 and Mexico u very hot . The pool are is okay. A little murky and greenish , but the staff is fenomenal. Rosita the hostes of the restaurant is the diamond of the place . Gilberto at the beach will make you feel in heaven, best service ever . Oscar at the bar will always get you what you want , and Martin oversees all this hard workers , Darwin the bellman is amazing always in a good mood. So basically they make you feel at home . Hotel needs maintance for sure . But the food was really good .

Very nice hotel, but restaurants are quite expensive. Area is very nice, room is excellent. You can do birdswatching, which is very nice. Breakfast is way too expensive, 30 USD and coffee is not included!!! Restaurant by the sea is overpriced and food is not particularly good (other restaurants though pricy but at least food is decent)

We requested an early check-in for our group of 8. We not only did not receive early check-in but our rooms were not ready until 5pm (later than standard check-in) and no one informed us when they were ready, as promised. Upon meeting our concierge on the first day and inquiring about dinner options we were informed that our group would not be able to sit together for meals! After explaining our disappointment and that we would not accept eating separately we were offered dining options at 2 of the 8 restaurants at either 6:00 or 9:15 PM. I find it hard to believe that in a resort known for group vacationing that they could not accommodate us, especially when we asked during the booking and reservation confirmation process (in advance of our trip) if we needed reservations for a group of 8 and we were assured we did not. The manner in which we were all treated by the concierge was frustrating, confusing and with an extreme lack of customer service. Aside from our experience with him, the other staff were very friendly and respectful, the setting was gorgeous, the beach pristine, poolside seating and swimming amazing, and spa top notch. The gym was crowded each morning but we found other fitness activities (yoga, aqua spinning, kayaking) to keep us busy. The food was decent, not terrible but nothing exciting aside from the breakfast buffet which we enjoyed each morning...just watch out for the birds and iguanas. Our room was large and clean but one bathroom sink leaked.

In April, my husband and I had the absolute pleasure of staying at The Belmond Maroma. From the moment of our arrival, this resort anticipated and fulfilled our every need and more. From the welcoming margaritas on arrival to offering me a hair tie from a beautiful wooden box at dinner on a windy evening, the staff could not have made us feel more special. They truly made us feel that it was their pleasure to be of service to us.

Very nice hotel location. Beautiful room. Nice staff. Some need training on keeping the hotel premises clean, and avoid the "it is not my job" syndrome (they prefer to leave dirty things behind than collecting them). Not a fit star service. There is a dangerous reef on the right side of the beach, in shallow waters. Got hurt by sharp rocks. Staff did not mention upon arrival. Prices here are not "mexican" but at par with top hotels in America or US...strange compared to other nice hotels in Mexico. Indeed all prices are in US dollars and you are required to pay in US$...in Mexico, a country with its own pesos.