Title: Hotel Blue Star Cancun - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Blue Star Cancun This rooftop retreat in Downtown Cancun offers relaxation and adventure with two bars and a sun-soaked pool for travelers seeking downtime and excitement. ## Photo gallery for Hotel Blue Star Cancun ![Poolside bar - Hotel Blue Star Cancun (Cancun)](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/2d05f5b4.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Blue Star Cancun (Cancun)](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/9a143795.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Hotel Blue Star Cancun (Cancun)](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/dfffc75d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Blue Star Cancun (Cancun)](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/12bbce56.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Hotel Blue Star Cancun (Cancun)](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/da4c1979.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Plaza 28, in Downtown Cancun, offers a vibrant atmosphere. Start your day with continental breakfast, then unwind in the spa tub or lounge by the outdoor pool under umbrellas. Enjoy free WiFi, dry cleaning services, and helpful concierge staff for an enhanced experience. ## Reviews 8.0 Very good ## Popular amenities - Pool - Hot tub - Breakfast included - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 19 - Jan. 20](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=31275192&PinnedHotelID=31275192&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Standard Double Room ![Minibar, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/a5bf1283.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.2 Very good 10 reviews ### Highlights Air conditioning TV Ceiling fan Blackout drapes/curtains Rainfall showerhead Hair dryer Private bathroom Coffee/tea maker - Sleeps 4 - 2 Double Beds ### View all photos for Superior Double Room ![Minibar, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/9ccb81c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Air conditioning TV Ceiling fan Blackout drapes/curtains Rainfall showerhead Hair dryer Private bathroom Coffee/tea maker - Sleeps 3 - 2 Double Beds ### View all photos for Deluxe Room ![Deluxe Room | Private spa tub](https://images.trvl-media.com/lodging/32000000/31280000/31275200/31275192/ff418df6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.8 Excellent 3 reviews ### Highlights Air conditioning TV Ceiling fan Blackout drapes/curtains Rainfall showerhead Hair dryer Private bathroom Coffee/tea maker - Sleeps 2 - 1 King Bed ## You may also like Ad ![Standard Room](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/12000000/11520000/11518000/11517991/6765df0e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Oh! Cancun The Urban Oasis & Beach Club Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 8.2 Very good 1,006 reviews CA $116 CA $148 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Cancun-Hotels-Oh-Cancun-The-Urban-Oasis.h11517991.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/5000000/4970000/4968500/4968483/d548c6b9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Cancun Las Americas Downtown Cancun - Pool - Hot tub - Free WiFi - Restaurant 8.4 Very good 1,002 reviews CA $112 CA $142 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Cancun-Hotels-Fiesta-Inn-Cancun-Las-Americas.h4968483.Hotel-Information?chkin=2026-1-24&chkout=2026-1-25&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![On the beach, sun loungers, beach umbrellas, beach massages](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/100/100/b1c78b09_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Westin Resort & Spa, Cancun Zona Hotelera - Pool - Hot tub - Spa - Kids pool 8.6 Excellent 2,598 reviews CA $199 CA $247 total includes taxes & fees Jan 31 - Feb 1 [](https://www.expedia.ca/Cancun-Hotels-The-Westin-Resort-Spa.h100.Hotel-Information?chkin=2026-1-31&chkout=2026-2-1&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![View from room](https://images.trvl-media.com/lodging/9000000/8130000/8129000/8128963/bc496104.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Cancun Centro Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 1,001 reviews CA $95 CA $122 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Cancun-Hotels-One-Cancun-Centro.h8128963.Hotel-Information?chkin=2026-1-23&chkout=2026-1-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![Front of property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/29000000/28840000/28831700/28831632/c6b58b6e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Extended Suites Cancún Cumbres Cancun - Pool - Kitchen - Parking included - Free WiFi 8.0 Very good 935 reviews CA $67 CA $88 total includes taxes & fees Jan 29 - Jan 30 [](https://www.expedia.ca/Cancun-Hotels-Extended-Suites-Cancun-Cumbres.h28831632.Hotel-Information?chkin=2026-1-29&chkout=2026-1-30&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4640000/4633800/4633703/b2bf1e24_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express Junior by Marriott Cancun Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 7.6 Good 1,002 reviews CA $84 CA $108 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Cancun-Hotels-City-Express-Junior-Cancun.h4633703.Hotel-Information?chkin=2026-1-23&chkout=2026-1-24&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![View from property](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6210000/6209300/6209261/780554c0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Aloft Cancun Zona Hotelera - Pool - Pet friendly - Free WiFi - Restaurant 8.6 Excellent 261 reviews CA $170 CA $217 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Cancun-Hotels-Aloft-Cancun.h6209261.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![Aerial view](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/18000000/17320000/17310800/17310768/b3ca4976_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Temptation Cancun Resort All Inclusive - Adults Only Zona Hotelera - Pool - Hot tub - Breakfast included - All-inclusive 9.0 Wonderful 4,581 reviews CA $634 CA $774 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Cancun-Hotels-Temptation-Cancun-Resort-All-Inclusive-Adults-Only.h17310768.Hotel-Information?chkin=2026-1-19&chkout=2026-1-20&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1200000/1199400/1199347/b8f0a59c_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Cancun Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 7.4 Good 1,002 reviews CA $88 CA $113 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Cancun-Hotels-City-Express-Cancun.h1199347.Hotel-Information?chkin=2026-1-24&chkout=2026-1-25&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) Ad ![On the beach, white sand, beach umbrellas, beach towels](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/990000/980600/980531/8ce6b393_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel y Museo Casa Turquesa Zona Hotelera - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 1,130 reviews CA $120 CA $153 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Cancun-Hotels-Casa-Turquesa.h980531.Hotel-Information?chkin=2026-2-5&chkout=2026-2-6&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=eb4bae12-ff86-4627-ae92-7fe34a31d413&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Blue-Star-Cancun.h31275192.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Hotel-Blue-Star-Cancun.h31275192.Hotel-Information) ## About the area Located in Cancun, Hotel Blue Star Cancun is in the city center. Plaza Las Americas and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Playa Tortugas. Looking to enjoy an event or a game while in town? See what's happening at Andres Quintana Roo Stadium or Beto Avila Baseball Stadium. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.15923%2C-86.83833&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=51GX56w5jBKc0Qkp-v-rE-feYm8=) 102 Palenque 26, Cancun, QROO, 77509 ### What's nearby - Extreme Adventure \- 5 min walk \- 0.4 km - Plaza 28 \- 8 min walk \- 0.7 km - Mercado 28 \- 8 min walk \- 0.7 km - Las Palapas Park \- 14 min walk \- 1.2 km - Las Plazas Outlet Cancun \- 17 min walk \- 1.5 km ### Getting around - Cancun Intl. Airport (CUN) - 18 min drive ### Restaurants - ‪Tacos Rigo - ‬2 min walk - ‪Assaggiare - ‬3 min walk - ‪La Patrona Cocina Urbana - ‬7 min walk - ‪Restaurant Byblos - Comida y Tacos Arabes - ‬1 min walk - ‪Checándole - ‬5 min walk ## About this property ### Hotel Blue Star Cancun Hotel near Ultramar Ferry Puerto Juárez Free continental breakfast, a poolside bar, and a rooftop terrace are just a few of the amenities provided at Hotel Blue Star Cancun. For some rest and relaxation, visit the hot tub. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices). You'll also find perks like: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - A 24-hour front desk, tour/ticket assistance, and ATM/banking services Room features All guestrooms at Hotel Blue Star Cancun have perks such as air conditioning, in addition to amenities like free WiFi and safes. More amenities include: - Rainfall showers, free toiletries, and hair dryers - 40-inch TVs with cable channels - Wardrobes/closets, coffee/tea makers, and ceiling fans ## Similar properties ![Outdoor pool, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/67000000/66600000/66597500/66597429/2036b375.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mex Hoteles Downtown Cancun - Pool - Parking included - Free WiFi - Restaurant 8.0 Very good 501 reviews CA $68 CA $89 total includes taxes & fees Feb 13 - Feb 14 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-14&selected=66597429&PinnedHotelID=66597429&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/62000000/61510000/61500700/61500633/ab0f9319.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kavia Plus Cancun Downtown Cancun - Pool - Free WiFi - Restaurant - Air conditioning 8.4 Very good 533 reviews CA $70 CA $92 total includes taxes & fees Jan 19 - 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Breakfast included - Spa 9.0 Wonderful 793 reviews CA $76 CA $99 total includes taxes & fees Feb 16 - Feb 17 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-16&endDate=2026-02-17&selected=8827114&PinnedHotelID=8827114&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/17900/17834/34cd3537.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Plaza Caribe Downtown Cancun - Pool - Kids pool - Parking included - Free WiFi 7.6 Good 1,007 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-01&endDate=2026-02-02&selected=17834&PinnedHotelID=17834&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/9000000/8130000/8129000/8128963/bc496104.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Cancun Centro Downtown Cancun - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 1,001 reviews CA $95 CA $122 total includes taxes & fees Jan 23 - Jan 24 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=8128963&PinnedHotelID=8128963&HadPinnedHotel=true®ionId=-1&adults=2) ![Arcade](https://images.trvl-media.com/lodging/1000000/30000/26100/26030/w3348h2207x38y36-e3a8c496.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Adhara Hacienda Cancun Downtown Cancun - Pool - Breakfast included - Kids pool - Parking included 8.6 Excellent 966 reviews CA $106 CA $135 total includes taxes & fees Jan 19 - Jan 20 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=26030&PinnedHotelID=26030&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices) - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Limited onsite self parking - Onsite parking options include a carport ### Food and drink - Free continental breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - A poolside bar - A restaurant - Snack bar/deli ### Things to do - 24-hour pool access - Hot tub - Outdoor pool - TV in common areas ### Conveniences - 24-hour front desk - ATM - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Pool loungers - Pool umbrellas - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Designated smoking areas - Mosquito nets ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Free toiletries - Hair dryer - Rainfall showerhead - Shower - Towels provided ### Entertainment - 40-inch TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Air conditioning - Ceiling fan - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Early check-in subject to availability Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The property charges 5 percent for credit card payments Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children 11 and younger are not allowed at this property; All guests older than 11 are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2) - Credit card charges are subject to a surcharge of 5 percent The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit ### We should mention This property does not have elevators 24-hour pool access Children 11 years old and younger are not permitted at this property No pets and no service animals are allowed at this property ### Property is also known as Hotel Blue Star Hotel Blue Star Blue Star Cancun Hotel Hotel Blue Star Cancun Cancun Cancun Hotel Blue Star Cancun Hotel Hotel Hotel Blue Star Cancun Hotel Blue Star Cancun Cancun Blue Star Hotel Blue Star Cancun Hotel Hotel Blue Star Cancun Cancun Hotel Blue Star Cancun Hotel Cancun ## Frequently asked questions ### Does Hotel Blue Star Cancun have a pool? ### Is Hotel Blue Star Cancun pet-friendly? ### How much is parking? ### What time is check-in at Hotel Blue Star Cancun? ### What time is check-out at Hotel Blue Star Cancun? ### Does Hotel Blue Star Cancun provide a shuttle to the airport? ### Where is Hotel Blue Star Cancun located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Blue Star Cancun Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.0 Location ### 8.6 Staff & service ### 8.0 Property conditions & facilities 10 - Excellent 71 8 - Good 43 6 - Okay 21 4 - Poor 6 2 - Terrible 13 ## Reviews ### 10/10 Excellent #### Jose Jan 12, 2026 Liked: Cleanliness, amenities, property conditions & facilities Excellent room, top-notch service. The location felt safe, near Market 28\. Excellent cleanliness. Breakfast didn't include eggs, but it wasn't too bad. ![](https://a.travel-assets.com/ugc/hotel-reviews/eb29f811-f2eb-4be1-a50b-55ba1f1f0438-1768179130255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jose Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Patricia Mar 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property, excellent staff, amazing room, fun setting, wonderful cook at the restaurant! Located in a neighborhood with busy traffic, but convenient walking distance to shopping and many food choices. ##### Patricia Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Dominic May 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great little spot. We are in Mexico so just remember that over all. But for the price and the room (I had the one with the spa) super nice room and little view on the top. Nice place and around some location markets you can walk to. Staff are great too ##### Dominic Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Judy Dec 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good breakfast. Mercado 28 close by.pits of souvenir. ##### Judy Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Judy Jan 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Hotel is nice. Close to Mercado 28 can walk there. Restaurants in Mercado 28 good. Lots of traffic on road. Close to bus stops. ##### Judy Stayed 2 nights in Jan 2025 ### 8/10 Good #### Theresa Jun 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby. ##### Theresa Stayed 3 nights in Jun 2024 ### 2/10 Terrible #### Maria Dec 31, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable ##### Maria Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Catherine Jan 26, 2024 Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom. ##### Catherine Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Mario Dec 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente hotel ##### Mario Stayed 2 nights in Dec 2024 ### 8/10 Good #### Stanley Nov 30, 2025 Liked: Cleanliness, staff & service Air conditioner is way too loud ##### Stanley Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Iris Cassandra Nov 27, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great staff and good breakfast ##### Iris Cassandra Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### Angel Jun 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve. ##### Angel Stayed 8 nights in May 2023 ### 10/10 Excellent #### Lauren Jan 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### More than satisfied! Amazing place! Super nice staff & the rooms were 10/10\. ##### Lauren Stayed 2 nights in Dec 2022 ### 8/10 Good #### juan Jan 9, 2025 Liked: Cleanliness Good communication ##### juan Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Shelly Nov 26, 2018 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was wonderful and very accommodating. Fernando bent over backwards to make us happy. We just found out that our flight has been delayed and the hotel approved a late checkout for us. Breakfast was also very good. ##### Shelly Stayed 1 night in Nov 2018 ### 6/10 Okay #### Sheree Aug 20, 2024 Liked: Cleanliness #### Family vacay in Mexico The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night. ##### Sheree Stayed 7 nights in Aug 2024 ### 2/10 Terrible #### Aziz Dec 2, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We didnt like this place because of how dirty it was and in the front desk the lady didnt know how to speak english and she was mean and then when we asked for our money she said oh its too late for it ##### Aziz Stayed 7 nights in Nov 2024 ### 6/10 Okay #### Javier Jan 18, 2023 Liked: Cleanliness, staff & service, amenities The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should ##### Javier ### 2/10 Terrible #### Sandra Apr 11, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities ##### Sandra Stayed 1 night in Apr 2024 ### 8/10 Good #### Danisa Dec 29, 2025 Liked: Cleanliness Cumple por su precio ##### Danisa Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### Mara Nov 25, 2025 Liked: Cleanliness, property conditions & facilities Todo bien ##### Mara Stayed 4 nights in Nov 2025 ### 4/10 Poor #### Jonathan Oct 16, 2025 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Vale, hay algo que destacar y es que cobran el impuesto ambiental en 90 pesos, tengo entendido que por norma son 33.94 MXN por persona por noche, incluso la información la pueden encontrar en Google buscando "Enviromental tax Quintana Roo". Segundo, la habitación estaba puerca, me entregaron el mini refri sucio y parece que a las ventanas solo les dieron una limpiada con agua y ya, se veían las marcas horribles y las fotos salieron mal, el control de la TV aparte de estar rotó no funcionaba. Puntos buenos o a favor es que aparte el jacuzzi y la iluminación azul y el desayuno, fue lo que rescato al hotel, por que incluso la piscina se veía que no tenía mantenimiento por que tenía arena hasta el fondo y estaba acumulada. Recomiendo solo por emergencias este hotel. ![La iluminación azul me encantó, junto con el desayuno y la tina fue lo más destacable ](https://a.travel-assets.com/ugc/hotel-reviews/2d0dff42-c6ef-44f1-8a60-baf1a17af13f-1760630462779.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jonathan Stayed 1 night in Oct 2025 ### 8/10 Good #### Gustavo Oct 14, 2025 Liked: Cleanliness, property conditions & facilities Opción viable ##### Gustavo Stayed 1 night in Sep 2025 ### 8/10 Good #### Gustavo Oct 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy buena opción ##### Gustavo Stayed 1 night in Sep 2025 ### 8/10 Good #### Armando Aug 21, 2025 Liked: Staff & service Muy bonito el hotel, el trato excelente, solo un problema, el baño tenía un olor desagradable, y se tapaba el wc, se reportó, lo arreglaron, pero volvió a suceder. ##### Armando Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Crown Paradise Club Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Crown-Paradise-Club-Cancun-All-Inclusive.h9465.Hotel-Information) > > [Dreams Sands Cancun Resort & Spa - 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