Sandos Cancun All Inclusive

Photo gallery for Sandos Cancun All Inclusive

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers

Overview of Sandos Cancun All Inclusive

VIP Access

Sandos Cancun All Inclusive

4.5 star property

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest stays
  • Sheets and towels washed at 60°C
Map
Km 14 Mz 53 Lote 37-1 ZH, Cancun, 77500

Explore the area

  • Popular LocationBallenas Beach1 min walk
  • Popular LocationAquaworld13 min walk
  • Popular LocationKukulcan Plaza Shopping Mall17 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

Caribe Suite

  • 1119 sq ft
  • Studio
  • Sea view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Laguna suite

  • 893 sq ft
  • 1 bedroom
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Superior Room Ocean or Lagoon Partial View

  • 450 sq ft
  • Studio
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Sandos Suite

  • 797 sq ft
  • 1 bedroom
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room Ocean or Lagoon Partial View with Balcony

  • 452 sq ft
  • Studio
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About this area

Cancun

Sandos Cancun All Inclusive is located in Zona Hotelera, a neighborhood in Cancun, and is near the airport and on the beach. Shoppers can check out La Isla Shopping Mall, while everyone can enjoy the natural beauty of Delfines Beach and Tortuga Beach. Aquaworld and Ventura Park Cancun are not to be missed. Kayaking, snorkeling, and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours nearby.

What's nearby

  • Ballenas Beach - 1 min walk
  • Marlin Beach - 11 min walk
  • Aquaworld - 13 min walk
  • Kukulcan Plaza Shopping Mall - 17 min walk
  • Maya Cancun Museum - 3 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

About this property

Sandos Cancun All Inclusive

Upscale aparthotel on the beach, with 3 outdoor swimming pools
At Sandos Cancun All Inclusive, hit the beach, dine onsite at Zango Restaurant, or enjoy a drink at one of the aparthotel's 2 bars/lounges. Each apartment features thoughtful touches like free minibar items and an espresso maker, along with free WiFi and a Smart TV with cable channels. Thoughtful touches include bathrobes and slippers, and also available are a pillowtop bed and an iPod dock.
Sandos Cancun All Inclusive offers 213 accommodations with iPod docking stations and free minibar items. Beds feature pillowtop mattresses. 32-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and in-room massages can be requested.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

All-inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Beach towels
  • Beach umbrellas
  • Beach sun loungers
  • Beach massages

Pool/Spa

  • 3 outdoor pools
  • Sun loungers
  • Umbrellas
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Spa treatment rooms
  • Facials
  • Couples treatment room(s)
  • Prenatal massage
  • 13 treatment rooms
  • Deep-tissue massages
  • Sports massage
  • Body scrubs
  • Hydrotherapy
  • Manicures and pedicures
  • Body wraps

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Free crib/infant bed

Restaurants on site

  • Zango Restaurant
  • St. Trop
  • Gaijin Teppanyaki
  • Seasons Restaurant
  • Frattinis

Food and drink

  • Espresso maker

Dining

  • 5 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Stocked minibar (free)
  • Snack bar/deli
  • Couples dining
  • 24-hour room service

Bedrooms

  • Free rollaway/extra beds
  • Bed sheets provided
  • Pillow top mattress

Bathrooms

  • Separate bathtub and shower
  • Bathrobes
  • Hair dryer
  • Slippers
  • Free toiletries
  • Eco-friendly toiletries

Entertainment

  • 32-inch Smart TV with cable service
  • iPod docking station
  • Piano

Outdoor areas

  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business center
  • Computer station
  • Desk
  • Conference center (6254 square feet of space)

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Elevator
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Safe at front desk
  • Laptop-compatible safe

Location highlights

  • On the waterfront
  • Near the airport

Things to do

  • Health club
  • Aerobics classes on site
  • Yoga classes on site
  • Beach volleyball on site
  • Volleyball on site
  • Beach yoga on site
  • Snorkeling nearby
  • Boat tours nearby
  • Kayaking nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golf nearby

Safety features

  • Security system
  • Smoke detector
  • Window guards

General

  • 213 rooms
  • 8 floors
  • 1 building
  • Built in 1998
  • Romance packages available

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Policies

Check-in

Check-in from 3 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cancun All Inclusive Luxury
Cancun Luxury Experience Resort
Experience Resort
Experience Resort Cancun
Luxury Cancun Resort
Sandos Cancun Luxury Experience
Sandos Lifestyle Resort All Inclusive
Sandos Luxury Cancun
Sandos Luxury Experience
Sandos Luxury Experience Resort All Inclusive
Sandos Cancun Lifestyle
Sandos Luxury Resort All Inclusive
Sandos Luxury
Sandos Lifestyle
Sandos Cancun Luxury Resort All Inclusive
Sandos Cancun Lifestyle All Inclusive
Sandos Lifestyle All Inclusive
Sandos Cancun Luxury Experience Resort All Inclusive
dos Cancun Lifestyle Inclusiv
Sandos Cancun Inclusive Cancun
Sandos Cancun All Inclusive Cancun

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 460 out of 1036 reviews
5 - Excellent 44%
Rating 4 - Good. 291 out of 1036 reviews
4 - Good 28%
Rating 3 - Okay. 127 out of 1036 reviews
3 - Okay 12%
Rating 2 - Poor. 81 out of 1036 reviews
2 - Poor 8%
Rating 1 - Terrible. 77 out of 1036 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.3/5

Staff & service

3.9/5

Amenities

3.9/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I really recommend this property. I was very satisfied during my stay at Sandos Cancun.
Stayed 5 nights in Jun 2022

3/5 Okay

Travelled with group
This is a very old property. The food was passable, nothing special at all. The service staff work very hard and the entertainment staff as well. The concierge desk did not explain that reservations are needed at the hibachi restaurant which we only found out on our own. We missed the special Masquerade dinner because it was not communicated that reservations are needed.
Stayed 6 nights in Jun 2022

3/5 Okay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s a nice hotel but I’ve stayed at better for a similar price. I don’t think I would stay here again. The food was ok the best restaurant was the teppanyaki restaurant.
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We like it all
Stayed 3 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Jun 2022