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Cyan Cancun Resort & Spa

Photo gallery for Cyan Cancun Resort & Spa

Exterior
Private beach, white sand, sun loungers, beach umbrellas
Outdoor pool, free cabanas, pool umbrellas
Superior Suite, Balcony, Sea View | Terrace/patio
Superior Suite, Sea View | In-room safe, desk, laptop workspace, blackout drapes

Overview of Cyan Cancun Resort & Spa

Cyan Cancun Resort & Spa

3.5-star property

7.6/10 Good

Popular amenities

  • On private beach
  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Bar
Map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500

Explore the area

  • Popular LocationEl Rey Ruins18 min walk
  • Popular LocationIberostar Cancun Golf Course18 min walk
  • Popular LocationDelfines Beach2 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)12 min drive

Room options

About this area

Cancun

Located on a private beach, Cyan Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. El Rey Ruins and San Miguelito are local landmarks, and some of the area's activities can be experienced at Moon Palace Golf Club and Iberostar Cancun Golf Course. West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Arrecife de Puerto Morelos National Park are also worth visiting.

What's nearby

  • El Rey Ruins - 18 min walk
  • Iberostar Cancun Golf Course - 18 min walk
  • Delfines Beach - 2 min drive
  • Maya Museum of Cancun - 4 min drive
  • Oasis Arena - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • Navios - 11 min walk
  • El Galeon del Caribe - 16 min walk
  • Xkat-ik - 3 min drive
  • Da Vinci - 4 min drive
  • Restaurante Benazuza - 4 min drive

About this property

Cyan Cancun Resort & Spa

3.5-star hotel located in Zona Hotelera
Take advantage of a roundtrip airport shuttle, a beach bar, and a poolside bar at Cyan Cancun Resort & Spa . With a private beach, beach massages, and sun loungers, this hotel is the perfect place to soak up some sun. Free in-room WiFi is available to all guests, along with a terrace and a garden.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • A free beach club on site, express check-out, and tour/ticket assistance
  • A 24-hour front desk, luggage storage, and concierge services
Room features
All 155 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and electrical adapters/chargers

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Guest accommodations are accessible via mobile device

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A beach bar
  • A poolside bar

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • In-room sofa bed
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Daily housekeeping
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Single sofa bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Slippers
  • Towels

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from August 20 2022 to March 31 2023 (dates subject to change):
  • Spa/Beauty services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cleaning fee: USD 1.5 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 50 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Frequently asked questions

Does Cyan Cancun Resort & Spa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Cyan Cancun Resort & Spa ?

As of Jan 27, 2023, prices found for a 1-night stay for 2 adults at Cyan Cancun Resort & Spa on Jan 30, 2023 start from CA $173.12, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Cyan Cancun Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cyan Cancun Resort & Spa ?

Self parking is free at this property.

What time is check-in at Cyan Cancun Resort & Spa ?

Check-in is from 3:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Cyan Cancun Resort & Spa ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Cyan Cancun Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 50 per person applies.

Where is Cyan Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera hotel is 0.1 mi (0.1 km) from Hotel Zone Beaches and 1.1 mi (1.7 km) from Delfines Beach. Iberostar Cancun Golf Course and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 1 mi (2 km).

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 120 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 36 out of 120 reviews" "
" "8 - Good 30%
Rating 6 - Okay. 18 out of 120 reviews" "
" "6 - Okay 15%
Rating 4 - Poor. 8 out of 120 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 12 out of 120 reviews" "
" "2 - Terrible 10%

7.9/10

Cleanliness

8.0/10

Staff & service

6.9/10

Amenities

7.3/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Luis angel

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I need to update the hotel is in really bad condition and the service terrible
Stayed 7 nights in Jan 2023

4/10 Poor

Lorrie

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The beach view is amazing... BUT... there is really limited choices on food. The pool bar, not open. Transportation to airport, expensive! I honestly would not recommend, UNLESS the view is all you want! Bar and food close at 6-7. Don't know about you, but I'm up way later than that! Just saying... Oh, and right now, you can't swim in the ocean... riptides too dangerous
Stayed 3 nights in Jan 2023

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is beautiful (though needing a little attention). The beach and pool are spectacular, as was the view from our room and balcony. The room was lovely and comfortable, and everything worked except the small in-room safe. Nice bathroom and shower. The staff members we interacted with were unevenly friendly and helpful. One staff member (appropriately named Jesus) was particularly helpful. There was one incident that was distressing: a good friend, a Mexican who was staying at the hotel next door with his family, came over to visit and was aggressively barred from following us out onto the beach. We understand there is a hotel policy regarding guests, but felt that he would have been treated differently if he were North American. There is no restaurant, though the bar has a limited food menu available at limited times. We ate often at the Plaza hotel next door, and got coffee and snacks at the convenience store across the street.
Stayed 3 nights in Jan 2023

2/10 Terrible

obelson

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a scam you buy your room in when you get there they give you a sofa bed not clean with blood on it
Stayed 8 nights in Jan 2023

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spectacular view from the room. Convenience store right across the hotel- walked there every morning to get coffee. Water in the toilet running all the time. Showers - low pressure and water is not very hot-just warm.

8/10 Good

Krishna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This pretty standard property and service. Nothing to wow or disappoint. I really liked the ocean front, pool and view.

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Inside room is very bed . Uncomfortable bed . Washroom dirty . Paint is not finished inside room

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lost a night on a reservation due to flight cancellation from the States, with no refund. Otherwise, no issue. Lovely ocean view and beach was always so well prepared by excellent staff. Quiet and not ritzy HA! Would have liked to get a coffee in entry way. Still, plan to come again. Hard working and fun staff. They deserve a raise!

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place

8/10 Good

william spencer

Travelled with family
Liked: Cleanliness, staff & service
Clean but dated property. I would stay there again.