1/5 Terrible
Teri Lea
Travelled with family, Travelled with family and small children
Jun 27, 2022
Disliked: Cleanliness, amenities, property conditions & facilities
All Inclusive alcohol drinks is a joke. There was no alcohol in any thing. I could drink 10 and feel nothing and I dont drink. All the alcohol is watered down. I tried several different drinks in the evenings after the kids feel asleep to wind down, all tasted like suger and water!
The buffet had the worse food I've ever tasted. School lunches are an upgrade compared to it. No flavor and fake cheese! Frozen meat boiled, microwavable pizza, when you check in they tell you to call a number between 8 am and 2 pm to make reservations for the so called fine dinning restaurants. No one ever answers. We complained to management and got 4 reservations out of 8 needed. They cater more to the time share members. Most of the restaurants were empty when we went. Food was a 4/10 and I'm being nice. Family Suite:
Beds/pillows are very firm/hard.
Water pressure is good and gets real hot. Down stairs AC smells like sewer day 6 and 7; and not very cold
Showers leak all over bathroom floor. Pools: There is little shaded areas. You have to wake up at the crack of dawn to go put a towel down to reserve ur shaded lounge chair. Pool closes at 8pm right when it starts to cool off and you want to go in.
Kid club pool:
My 8 year old son hated it. It was one of the reasons we picked the hotel. He did not feel safe in it. My 14 yr old daughter cute her feet several times on the slides and ground in the area.
Daughter liked the large water slides.
Rock climbing was never open nor the zip line.
Stayed 8 nights in Jun 2022