Title: Casa Azul Maya - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Casa Azul Maya Private beach and 3 outdoor pools, near Parque de los Suenos ![3 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/ece2c5c6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/f5622dd4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/f74f485c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/42e5cbb7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bedrooms, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/43d8b168.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Prices - Location - Amenities - Policies Casa Azul Maya offers a peaceful retreat on Isla Mujeres with three outdoor pools and a poolside bar for refreshing drinks. Travelers relax on the sunny terrace or borrow bikes to explore Parque de los Suenos. A cooked-to-order breakfast starts each day right. 9.4 Exceptional ## Popular amenities - - Bar - Pool - Kitchen - Housekeeping - Laundry ## Room options ### Check availability for these dates Tonight [Oct. 18 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-18&endDate=2025-10-19&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 19 - Oct. 20](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 31 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-31&endDate=2025-11-02&selected=26503518&PinnedHotelID=26503518&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ![Family Room](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/bbf9a3fd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Separate dining area Soundproofed Air conditioning Kitchenette Full-sized refrigerator/freezer Smart TV Blackout drapes/curtains 2 bedrooms - 861 sq ft - 2 bedrooms - Sleeps 4 - 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed ![Standard Quadruple Room](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/70f5ecbe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Quadruple Room ### Highlights Separate dining area Soundproofed Kitchenette Refrigerator Smart TV Fan 2 bedrooms Blackout drapes/curtains - Sleeps 4 - 2 King Beds ![Double Room](https://images.trvl-media.com/lodging/27000000/26510000/26503600/26503518/a9472d00.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Separate dining area Soundproofed Air conditioning Kitchenette Refrigerator Smart TV Fan 2 bedrooms - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Azul-Maya.h26503518.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Casa-Azul-Maya.h26503518.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.21084%2C-86.72163&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=GZE8LMVMdieprBabfOoS1J0ACL4=) Av. Perimetral Poniente. Fraccionmiento, Fraccionamiento Mar Turquesa, Isla Mujeres, QROO, 77400 #### What's nearby - Parque de los Suenos - 1 min walk - 0.0 km - Punta Sur - 16 min walk - 1.4 km - Isla Mujeres Sculpture Garden - 17 min walk - 1.5 km - Dolphin Discovery - 5 min drive - 3.9 km - North Beach - 8 min drive - 7.0 km #### Getting around - Cancun Intl. Airport (CUN) - 108 min drive #### Restaurants - ‪Zaza Beach Club - ‬7 min walk - ‪Albatros Beach Club - ‬14 min walk - ‪Kin Há Isla Mujeres - ‬1 min walk - ‪Playa Tiburón - ‬2 min drive - ‪Mar Bella - ‬13 min walk ## About this property ### Casa Azul Maya Private beach and 3 outdoor pools, near Parque de los Suenos Spend the day on Casa Azul Maya's private sand beach or relax by one of the aparthotel's 3 outdoor swimming pools. Each apartment features a kitchenette with a microwave, plus free WiFi and a Smart TV with cable channels. A dining area, a coffee/tea maker, and in-room massages are among the other amenities available to guests. Casa Azul Maya offers 7 accommodations with safes and coffee/tea makers. Accommodations at this 3-star aparthotel have kitchenettes with microwaves, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Smart televisions come with cable channels. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily. 3 outdoor swimming pools are on site. The recreational activities listed below are available either on site or nearby; fees may apply. ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/20000000/19370000/19369300/19369216/18cd56ca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Izla Beach Front Hotel Isla Mujeres - Pool - All-inclusive - Spa - Parking included 8.6 Excellent 1,032 reviews CA $171 CA $212 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=19369216&PinnedHotelID=19369216&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers](https://images.trvl-media.com/lodging/41000000/40230000/40224100/40224046/c5871a6a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Mint Resort Isla Mujeres Centro - Supmza 001 - Pool - Spa - Parking included - Free WiFi 8.0 Very good 447 reviews CA $83 CA $119 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=40224046&PinnedHotelID=40224046&HadPinnedHotel=true®ionId=-1&adults=2) ![Dining](https://images.trvl-media.com/lodging/36000000/35150000/35140800/35140722/7698ff1c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahía Tolok Isla Mujeres - Pool - Spa - Kids pool - Parking included 8.8 Excellent 215 reviews CA $76 CA $147 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=35140722&PinnedHotelID=35140722&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/2000000/1100000/1094700/1094619/ece0d928.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa de los Sueños Boutique Hotel Isla Mujeres - Pool - Breakfast included - Spa - Pet-friendly 9.2 Wonderful 483 reviews CA $189 CA $234 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1094619&PinnedHotelID=1094619&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/109000000/108770000/108765000/108764936/0acea568.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Azulea Isla Mujeres Hotel & Spa Isla Mujeres - Pool - Free WiFi - Air conditioning - Housekeeping 8.6 Excellent 36 reviews CA $71 CA $92 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=108764936&PinnedHotelID=108764936&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/19000000/18340000/18335900/18335833/3dc1687c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Icaco Island Village - Adults Only Isla Mujeres - Pool - Breakfast included - Kitchen - Parking included 9.2 Wonderful 103 reviews CA $131 CA $164 total includes taxes & fees Oct 20 - Oct 21 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-20&endDate=2025-10-21&selected=18335833&PinnedHotelID=18335833&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/9000000/8090000/8084300/8084281/f398d209.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Joya Isla Mujeres - Pool - Spa - Parking included - Free WiFi 9.2 Wonderful 322 reviews CA $126 CA $158 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=8084281&PinnedHotelID=8084281&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/46000000/45890000/45880500/45880447/d93b617a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Nílu Isla Mujeres by Selina Centro - Supmza 001 - Pool - Pet-friendly - Free WiFi - Restaurant 8.0 Very good 395 reviews CA $66 CA $85 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=45880447&PinnedHotelID=45880447&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas](https://images.trvl-media.com/lodging/2000000/1580000/1570400/1570382/93e01b8b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Posada Del Mar Centro - Supmza 001 - Pool - Spa - Kids pool - Parking included 7.6 Good 1,008 reviews CA $85 CA $111 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=1570382&PinnedHotelID=1570382&HadPinnedHotel=true®ionId=-1&adults=2) ![Suite | Beach/ocean view](https://images.trvl-media.com/lodging/100000000/99270000/99262800/99262726/w2999h1686x0y0-c5c484f7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bartolome Oceanfront Suites Centro - Supmza 001 - Pool - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 88 reviews CA $124 CA $155 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=99262726&PinnedHotelID=99262726&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Beach - Sandy private beach nearby - Beach towels - Free beach club nearby ### Pool/Spa - 3 outdoor pools - In-room massages - Pool umbrellas ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Limited onsite parking ### Family friendly - Crib: MXN 500 per day ### Kitchenette - Coffee/tea maker - Cookware, dishware, and utensils - Microwave ### Dining - Daily cooked-to-order breakfast available 9:00 AM to noon for a fee: MXN 10 for adults and MXN 10 for children - A poolside bar - Couples/private dining - Private picnics ### Bedrooms - 2 bedrooms - Bedsheets provided - Rollaway/extra bed: MXN 500 per day ### Bathroom - Free toiletries - Hair dryer - Shower - Towels provided ### Living spaces - Living room - Separate dining area - Window screens ### Entertainment - Smart TV with cable channels ### Outdoor areas - Terrace ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - Desk ### Pets - No pets or service animals ### Suitability/Accessibility - No elevator - Smoking not allowed ### Services and conveniences - Blackout drapes - Concierge services - Guidebooks - Housekeeping (daily) - Iron/ironing board on request - Limited-hour front desk - Local maps - Luggage storage - Proposal/romance packages - Restaurant dining guides - Safe - Safe at front desk - Tour and ticket assistance - Vending machine ### Location highlights - In an entertainment district - Near a health/beauty spa - Near a hospital - Near the bay - Near the ocean ### Things to do - Bicycle rentals - Ecotours nearby - Fishing nearby - Outdoor pool (guest access) nearby - Snorkeling nearby - Theme park nearby ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) - First aid kit - Mosquito nets - Window guards - Fire extinguisher ### General - 7 units - Bicycle rentals - Soundproofing ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 9:00 PM Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions The front desk is open daily from 9:00 AM - 9:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday: - Outdoor pool ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for MXN 500.0 per day Cribs (infant beds) are available for MXN 500.0 per day ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 10 for adults and MXN 10 for children - Crib (infant bed) fee: MXN 500.0 per day - Rollaway bed fee: MXN 500.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property Safety features at this property include a fire extinguisher, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property is professionally cleaned ### We should mention This property does not have elevators Pool access available from 9:00 AM to 9:00 PM Only registered guests are allowed in the guestrooms No pets and no service animals are allowed at this property ### Property is also known as Casa Azul Maya Aparthotel Isla Mujeres Casa Azul Maya Aparthotel Casa Azul Maya Isla Mujeres Casa Azul Maya Aparthotel Casa Azul Maya Isla Mujeres Casa Azul Maya Aparthotel Isla Mujeres ## Frequently asked questions ### Does Casa Azul Maya have a pool? > Yes, this property has 3 outdoor pools. Pool access is from 9:00 AM–9:00 PM. ### How much does it cost to stay at Casa Azul Maya? > As of Oct 18, 2025, prices found for a 1-night stay for 2 adults at Casa Azul Maya on Oct 19, 2025 start from CA $137.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Cancun-Hotels-Casa-Azul-Maya.h26503518.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Casa Azul Maya pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Casa Azul Maya? > Self parking is free at this property. ### What time is check-in at Casa Azul Maya? > Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours. ### What time is check-out at Casa Azul Maya? > Check-out is at noon. ### Where is Casa Azul Maya located? > Situated in Isla Mujeres, this beach aparthotel is steps from Garrafon Natural Reef Park and Parque de los Suenos. Isla Mujeres Sculpture Garden and Shark Beach are also within 1 mi (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Casa Azul Maya Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 73 8 - Good 16 6 - Okay 3 4 - Poor 2 2 - Terrible 2 ### 9.4/10 Cleanliness ### 8.6/10 Staff & service ### 9.0/10 Amenities ### 9.2/10 Property conditions & facilities ### 8.4/10 Eco-friendliness ### 10/10 Excellent #### Cameron Apr 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Excellent property! Had a blast staying here. ##### Cameron Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Taylor Feb 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Casa Azul Maya is a beautiful little hotel located on the south end of Isla. The room was clean and the amenities were perfect. The included breakfast at Kin Ha is a big plus. Check in was so easy! Angel, the receptionist, was so kind and made the experience that much better. We loved our stay here! ##### Taylor Stayed 1 night in Feb 2025 ### 8/10 Good #### Daniel Aug 2, 2023 Liked: Cleanliness, property conditions & facilities, communication Great place for your Isla Mujeres vacation. Very quiet, clean and the AC it’s the best. ##### Daniel Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Theresa Dec 1, 2023 The place is a gem. Super nice staff. ##### Theresa Stayed 2 nights in Nov 2023 ### 8/10 Good #### Candace Dec 26, 2024 Liked: Cleanliness, room comfort, communication We really enjoyed our stay. Have been to Isla many times, but this was our first time staying South Island. Our room was comfortable and roomy with many extras. Bonus was having a free breakfast at the affiliated KinHa Beach Club, where you can also spend the day enjoying the loungers and water toys. Several very good restaurants within a short walk. The whole area had a nice vibe and very chill. Highly recommend. ##### Candace Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### mulan Apr 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication there was party music about 10:30 pm last night nearby. Beside that, everything was good. ##### mulan Stayed 1 night in Apr 2025 ### 8/10 Good #### Patricia Mar 7, 2025 Liked: Cleanliness, property conditions & facilities, communication Website misleading in stating pool and private beach in property amenities. There is not. There is a pool and beach at public beachclub across street. Liked the quiet location and on bus route. ##### Patricia Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Ana Mar 20, 2024 Liked: Cleanliness, property conditions & facilities, communication Very nice ##### Ana Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Bruny Aug 7, 2023 Liked: Property conditions & facilities, communication I really enjoy my time in this place. Ubicación was perfect when you travel with kids. Kin ha restaurant is beautiful excellent food, beach and pool. I was able to walk all day from my room to kin ha. I did not need nothing else. ##### Bruny Stayed 3 nights in Aug 2023 ### 10/10 Excellent #### Brenda Jan 31, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication The staff were amazing from planning our trip to making us comfortable. They answered my emails within hours with all my questions. They can plan the transportation, cab rides, and cart rentals. Fabulous breakfasts! ##### Brenda Stayed 5 nights in Jan 2023 ### 8/10 Good #### Sam Feb 20, 2024 Liked: Cleanliness, amenities, communication Location was great. We walked to Punta Sur, the east coast footpath, and Kin Ha down the street for beach access. Loved the fantastic free breakfast off the menu at Kin Ha each day. Also really enjoyed dinners at Kin Ha. The hotel room was clean and efficient, which was what we were after. It was not luxury, nor a place to hang out beyond sleeping and showering, but we wanted to be out and about all day anyway, so this was what we needed. The front desk staff were very nice and accommodating. ##### Sam Stayed 2 nights in Feb 2024 ### 8/10 Good #### Brittanie Aug 12, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Our stay at Casa Azul Maya was good. The rooms were spacious for our family of 4! The service was good for the most part. We had a little mishap the last day but wasn't too terrible. There was construction next door so we were woke up early to a lot of banging but other than that everything else was great. ##### Brittanie Stayed 7 nights in Aug 2022 ### 10/10 Excellent #### Laurie Jul 3, 2023 Liked: Cleanliness, room comfort, communication #### Thumbs up! Office staff was amazing. They helped us book tours, golf carts and taxis. This hotel was in a less crowded part of the island and much quieter than some other areas. The room was quite big and very clean. We liked the resort across the street where we could swim, lay in the sun, and use their ocean kayaks and misc. other beach items. Highly recommend this hotel and we will definitely come back again! ![](https://a.travel-assets.com/ugc/hotel-reviews/22A81459EFF60ACAFD612E9BC4786E47D6C29D901688416561412.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5778FCF31D99E9B3C9C48FDDB5D4251A9BD324731688416563166.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5EEB120C0B5F9D5BC30F19B0377C464A6A2129931688416561283.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Laurie Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Aleksandr Oct 22, 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication EVERYTHING WAS EXCELLENT !!!! Only if I could give more stars I would. The room was beautiful, big, clean. All appliances were working, AC was quite and kept good temperature inside. The staff was so polite and helpful. Big plus was breakfast and two beach clubs were included. The location was just perfect, on very quiet street , a-lot of good restaurants around. Punta Sur was 10 min walking distance. Love it, love it. Really enjoy my stay. Definitely will be back. Thanks to all staff members!!! ##### Aleksandr Stayed 10 nights in Sep 2022 ### 2/10 Terrible #### Natasha Jul 19, 2022 Disliked: Room comfort, communication #### Terrible service by hotel management and Hotels.co Terrible place to stay at very cloister phobic feels. Management could care less about my need to check out due to a medical condition. I should be reimbursed by hotels.com but will never use this place or hotels.com ever again. ##### Natasha Stayed 2 nights in Jul 2022 ### 2/10 Terrible #### Alma Aug 4, 2024 Liked: Communication Disliked: Cleanliness, property conditions & facilities I would only give one star because the front desk lady was super nice. We had two room reservation and both rooms had severe mold. I am extremely allergic and my friends did not sleep through the night. Electricity also went out, but that's normal for that part of the island. There's also a trash dumpster nearby and the stench was pretty strong. They have so much work to do on the building. ##### Alma Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Amayrani Feb 6, 2024 Liked: Cleanliness, room comfort, communication ##### Amayrani Stayed 1 night in Feb 2024 ### 10/10 Excellent #### Nanna Jan 30, 2024 Liked: Cleanliness, room comfort, communication #### Skønt sted! Med lækker morgenmad Dejligt sted, havde dog forventet at hotellet lå ved vandet og der var meget lille vand udsigt pga et stort træ og bygninger. Måske os der ikke havde undersøgt det helt. Receptionen var de alle meget søde, værelset var i rigtig fin stand, dog mere slidt end hvad billederne fortæller. Det var skønt med samarbejdet med en Beach klub på den anden side med lækker morgenmad, der var to steder der kunne vælges morgenmad det andet sted ud til den lækre strand på nord siden af øen, som kræver en taxa eller golfvogn til at komme ud til. Hotellet ligger et stykke væk fra byen så hvis man skal nogen steder er det med taxa eller golfvogn. Vi gik en dag til punta sur rigtig smuk tur langs kysten på den modsatte side af hvad hotellet ligger ##### Nanna Stayed 3 nights in Jan 2024 ### 10/10 Excellent #### Kris Jan 16, 2024 ##### Kris Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Fernando Jan 2, 2024 ##### Fernando Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Ilda Jul 26, 2023 Liked: Property conditions & facilities El valor y las amenidades. ##### Ilda Stayed 2 nights in Jul 2023 ### 4/10 Poor #### Risa Jul 18, 2023 Liked: Cleanliness, communication Disliked: Amenities, property conditions & facilities Staff is excellent, friendly and helpful. But properly horrible. Bed not comfortable. No food after 7pm. Most night had no internet was barely able to get to go home. Most night had no electricity had to use flash light to pack before left. They said they had 24 hrs staff but they do not. This is way to far from central isla mujres. Would not stay here again. Beach and swimming options were great though ##### Risa Stayed 8 nights in Jul 2023 ### 10/10 Excellent #### Jessica Jul 16, 2023 Liked: Cleanliness, communication ##### Jessica Stayed 1 night in Jul 2023 ### 10/10 Excellent #### carlos Jul 6, 2023 ##### carlos Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Pascal May 11, 2023 ##### Pascal Stayed 1 night in May 2023 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Ocean Riviera Paradise All Inclusive](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Ocean-Riviera-Paradise-All-Inclusive.h15099903.Hotel-Information) > > [Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Bahia-Principe-Luxury-Sian-Kaan-Adults-Only-All-Inclusive.h4093165.Hotel-Information) > > [Excellence Riviera Cancun - 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