Title: Casa Bugambilia - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Casa Bugambilia Travelers find peaceful retreat near El Tepozteco National Park with poolside cabanas, rejuvenating massage services and dining options at two restaurants ## Photo gallery for Casa Bugambilia ![Outdoor pool, free cabanas, pool umbrellas - Casa Bugambilia (Tepoztlán)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/8be3ff27.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Casa Bugambilia (Tepoztlán)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/45992ad7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free daily English breakfast - Casa Bugambilia (Tepoztlán)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/f4f1fb8f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Casa Bugambilia (Tepoztlán)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/b4836a3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Romantic Suite, Terrace (1) - Casa Bugambilia (Tepoztlán)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/9218c319.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Casa Bugambilia offers a tranquil escape surrounded by lush gardens. Guests can start their day with delicious breakfast selections before enjoying the spa facilities, which include a sauna, steam room, and beauty treatments from manicures to massages. ## Reviews 8.4 Very good ## Popular amenities - Pool - Hot tub - Breakfast included - Pet friendly - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=7853497&PinnedHotelID=7853497&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Standard Double Room, 1 King Bed, Garden Area (2) ![Standard Double Room, 1 King Bed, Garden Area (2)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/d972b5bb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed, Garden Area (2) ### Highlights Patio Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, 2 Double Beds, Garden View (3) ![Standard Double Room, 2 Double Beds, Garden View (3)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/56cb8d0c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds, Garden View (3) 8.0 Very good 3 reviews ### Highlights Patio Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping - 269 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Romantic Suite, Terrace (1) ![Romantic Suite, Terrace (1)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/58aa8d87.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Suite, Terrace (1) 8.0 Very good 1 review ### Highlights Porch/lanai Separate sitting area Heating Flat-screen TV Separate bedroom Private bathroom Hair dryer Free bottled water - 323 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, 1 King Bed, Garden Area (4) ![Standard Double Room, 1 King Bed, Garden Area (4)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/d3d741a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed, Garden Area (4) ### Highlights Patio Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, 1 King Bed, Garden Area (5) ![Standard Double Room, 1 King Bed, Garden Area (5)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/d9e64bbb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 1 King Bed, Garden Area (5) ### Highlights Patio Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Traditional Double Room, Garden Area (7) ![Traditional Double Room, Garden Area (7)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/58687bc7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room, Garden Area (7) ### Highlights Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping Located on the ground floor - Sleeps 2 - 1 King Bed ### View all photos for Traditional Double Room, Mountain View (8) ![Traditional Double Room, Mountain View (8)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/20edb3a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room, Mountain View (8) ### Highlights Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping Located on the top floor - 269 sq ft - Mountain view - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, Garden View (10) ![Standard Double Room, Garden View (10)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/0cb9a3a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Garden View (10) ### Highlights Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping Located on the ground floor - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, Garden View (11) ![Standard Double Room, Garden View (11)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/a23d0676.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Garden View (11) ### Highlights Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping Located on the ground floor - 269 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Standard Double Room, 2 Double Beds, Garden View (6) ![Standard Double Room, 2 Double Beds, Garden View (6)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/ea7d945e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds, Garden View (6) ### Highlights Patio Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping - 248 sq ft - Sleeps 3 - 2 Double Beds ### View all photos for Traditional Double Room, 2 Double Beds, Mountain View (9) ![Traditional Double Room, 2 Double Beds, Mountain View (9)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/10a9e298.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Traditional Double Room, 2 Double Beds, Mountain View (9) ### Highlights Heating Flat-screen TV Private bathroom Hair dryer Free bottled water Cable channels Daily housekeeping Located on the top floor - 269 sq ft - Mountain view - Sleeps 3 - 2 Double Beds ### View all photos for Suite, Balcony, Mountain View (12) ![Suite, Balcony, Mountain View (12)](https://images.trvl-media.com/lodging/8000000/7860000/7853500/7853497/32aeee67.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Balcony, Mountain View (12) ### Highlights Balcony Separate sitting area Heating Flat-screen TV Separate bedroom Private bathroom Hair dryer Free bottled water - 431 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Casa-Bugambilia.h7853497.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTepoztlan-Hotels-Casa-Bugambilia.h7853497.Hotel-Information) ## About the area Located in Tepoztlán, Casa Bugambilia is in the suburbs. El Tepozteco National Park and Galerias Cuernavaca Mall are two other places to visit that come recommended. [Visit our Tepoztlán travel guide](https://www.expedia.ca/Tepoztlan.dx6048997) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.98116%2C-99.08146&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=RZZmq40He0yef2wPwwDUaJaIwcA=) Callejon Tepopula 007 Valle de Atongo, Tepoztlán, MOR, 62520 ### What's nearby - El Tepozteco National Park \- 1 min walk \- 0.0 km - Experiencia Tepoztlan Language School \- 4 min drive \- 3.8 km - Artisan Market of Tepoztlán \- 5 min drive \- 4.2 km - Jardín Xolatlaco \- 5 min drive \- 1.9 km - Ex-Convent of the Nativity \- 6 min drive \- 4.2 km ### Getting around - Benito Juarez International Airport (MEX) - 96 min drive ### Restaurants - ‪Nixte - ‬3 min drive - ‪El Pan Nuestro - ‬17 min walk - ‪Cecina Don Armando - ‬2 min drive - ‪Ritual Tepoztlan - ‬18 min walk - ‪Cabinet - ‬4 min walk ## About this property ### Casa Bugambilia Hotel near El Tepozteco National Park Take advantage of free English breakfast, a terrace, and a garden at Casa Bugambilia. For some rest and relaxation, visit the sauna or steam room, and indulge in a facial, a massage, or a manicure/pedicure. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with laundry facilities and a bar. You'll also enjoy the following perks during your stay: - An outdoor pool along with free cabanas, sun loungers, and pool umbrellas - Free self parking - A front-desk safe, concierge services, and a TV in the lobby - A 24-hour front desk, luggage storage, and tour/ticket assistance Room features All guestrooms at Casa Bugambilia offer amenities such as free WiFi, free bottled water, and room service. Extra conveniences in all rooms include: - Bathrooms with showers and hair dryers - 32-inch flat-screen TVs with cable channels - Wardrobes/closets, heating, and daily housekeeping ## Similar properties ![Premium bedding, down comforters, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/84000000/83730000/83722700/83722696/9889ccca.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel y Restaurante El Ciruelo Tepoztlán - Spa - Pet friendly - Parking included - Free WiFi 9.0 Wonderful 292 reviews CA $199 CA $238 total includes taxes & fees Jan 27 - Jan 28 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=83722696&PinnedHotelID=83722696&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, facials](https://images.trvl-media.com/lodging/20000000/19360000/19357100/19357003/w994h604x0y82-c22e2fdf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sitio Sagrado Tepoztlán - Pool - Spa - Pet friendly - Parking included 7.4 Good 307 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-31&endDate=2026-02-01&selected=19357003&PinnedHotelID=19357003&HadPinnedHotel=true®ionId=-1&adults=2) ![Poolside bar](https://images.trvl-media.com/lodging/33000000/32110000/32104900/32104859/73f6a6e0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alilo by Muuk Tepoztlán - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site ### Food and drink - Free English breakfast available daily 9:00 AM to 11:30 AM - 2 restaurants - A bar/lounge - Snack bar/deli ### Things to do - Hot tub - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Laundry facilities - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms ### Outdoors - Free pool cabanas - Garden - Pool loungers - Pool umbrellas - Terrace ### Spa - Facials - Manicures/pedicures - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Free bottled water - Room service ### More - Heating - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 10:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 12:30 PM Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 500 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 44 lbs per pet) Pets cannot be left unattended Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Children may not be eligible for complimentary breakfast Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Pet fee: MXN 500 per pet, per night - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Casa Bugambilia Casa Bugambilia House Tepoztlan Casa Bugambilia Tepoztlan Casa Bugambilia Hotel Tepoztlan Casa Bugambilia Hotel Casa Bugambilia Hotel Casa Bugambilia Tepoztlán Casa Bugambilia Hotel Tepoztlán ## Frequently asked questions ### Does Casa Bugambilia have a pool? ### How much does it cost to stay at Casa Bugambilia? ### Is Casa Bugambilia pet-friendly? ### How much is parking? ### What time is check-in at Casa Bugambilia? ### What time is check-out at Casa Bugambilia? ### Where is Casa Bugambilia located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Casa Bugambilia Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 7.2 Location ### 8.6 Staff & service ### 8.4 Property conditions & facilities 10 - Excellent 62 8 - Good 23 6 - Okay 10 4 - Poor 8 2 - Terrible 6 ## Reviews ### 10/10 Excellent #### cecilia Oct 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### It’s a keeper! We’re coming back. We had a wonderful time, hotel’s gardens and view are gorgeous. Breakfast was out of this world! ![](https://a.travel-assets.com/ugc/hotel-reviews/D8109A083E70CA52173DFDC9748DCD6C28519ED91729383864943.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### cecilia Stayed 1 night in Oct 2024 ### 10/10 Excellent #### jasper Sep 25, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was professional, courteous and very accommodating. The scenery was absolutely beautiful! A wonderful place if you want to relax and close to town. ##### jasper Stayed 3 nights in Sep 2023 ### 10/10 Excellent #### CARLOS Feb 21, 2025 Liked: Cleanliness, staff & service, room comfort #### Nice and quite, good service. Small cozy colonial style hotel which evidently was a house, surrounded with tranquil gardens and several terrraces to spend some quiet time. Pool too... Age showing on some furniture... Excellent service. Far from downtown if walking. ##### CARLOS Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Mandy Jan 8, 2023 Liked: Cleanliness Disliked: Property conditions & facilities The wifi was terrible which was very challenging since I had important calls. Not acceptable for the rate I paid. I also changed my reservation to two days but still got charged for 3 days of taxes and fees. ##### Mandy ### 2/10 Terrible #### Kathleen Anne Dec 22, 2023 Disliked: Cleanliness, property conditions & facilities Total SCAM. We did not get the suite we booked and paid for and confirmed on our itinerary. The staff were disgustingly rude and aggressive when we asked for the suite we booked. Worst of all, they insisted they had not been paid by Expedia even though I showed them proof. They argued aggressively that I pay again. Hotel old and looked like it was struggling. A total scam. I wish I could give it zero stars. ##### Kathleen Anne Stayed 1 night in Dec 2023 ### 8/10 Good #### Hector Dec 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The grounds are gorgeous, and this would be a fantastic place to hold an event or travel with a group. The food was excellent, but the service quite slow, but very professional. WiFi speed was decent, but coverage was quite poor; the rooms don't get much signal. Cell service was also poor, so guests would hang out near the central building, where the WiFi reached. It is about 3Km (2 miles) from downtown Tepoztlán, which can take 20 minutes driving via the back roads. This also means the property is far enough away to be quiet and tranquil. In mid-December, the weather was cool but pleasant (light hoodie), with no scorpions. The rooms were cool to cold. Suite #1 has a sliding door made of metal and glass, very sturdy, and quite heavy. Water pressure was strong, and the shower got as hot as I could possibly want it. We got swedish massages, and they were quite good. The property is served by a water well, so we were "not told the tap water was safe"... so we got our water bottles filled at the kitchen. Every day. We saw several couples with their dogs. ##### Hector Stayed 2 nights in Dec 2022 ### 10/10 Excellent #### Modesta Oct 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy agradable ##### Modesta Stayed 1 night in Sep 2025 ### 8/10 Good #### Luz María Aug 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me encantó que está limpio y tiene areas verdes, llevé a mi perrito y disfruto mucho el jardín. El servico del personal, desde mesero, camareras, recepción y estacionamiento es muy bueno, el spa me agradó. La alberca esta templada(linda vista al cerro) y limpia,. El lugar cuenta con restaurant que lo hace más comodo ( el sabor de la comida no es increible, cumple ) La cama de la habitación estaba súper dura. ##### Luz María Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Alberto Jun 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Os atendieron de maravilla Un lugar ampliamente recomendabke ##### Alberto Stayed 2 nights in Jun 2025 ### 8/10 Good #### Andrea May 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio por el personal, cómoda. ##### Andrea Stayed 2 nights in May 2025 ### 10/10 Excellent #### Monica Mar 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fin de semana muy agradable lejos del ruido!! Casa Bugambilia, es un lugar hermoso, al pie de las montañas, con un vista y unos jardines que te llenan de paz y tranquilidad. Excelente para un fin de semana de descanso para aislarse del ruido. ##### Monica Stayed 1 night in Mar 2025 ### 10/10 Excellent #### alberto Mar 11, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy bonita, el desayuno que está incluido es muy bueno, el servicio lento pero los alimentos están muy buenos y bien servidos, las habitaciones bien, los jardines hermosos y bien cuidados, la alberca bien. ##### alberto Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Azucena Feb 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Muy amables. Bonito y limpio. Estupendo! ##### Azucena Stayed 2 nights in Feb 2025 ### 2/10 Terrible #### Gerardo Feb 17, 2025 Disliked: Staff & service #### Pésimo Hotel en Tepoztlán El hospedaje en el hotel fue muy malo. Desde antes de llegar, el establecimiento presentó problemas con el cobro en la aplicación y me contactaron por WhatsApp (lo que consideré bastante invasivo, porque la app nunca me notificó algo) para asegurarse que iba a pagar y no cancelar mi reservación. Ya en el hotel la atención del hotel fue pésima. El personal no está capacitado y no dan la información necesaria para el uso de las instalaciones. El estacionamiento es muy pequeño e insuficiente. Intenté usar el vapor y no sirvió. El restaurante y los meseros son malos, no toman bien los pedidos, entregan mal los platos y las bebidas. Uno de mis platos tenía un pelo y la única solución que me dieron fue cambiarme el platillo. El “jacuzzi” no está disponible todo el tiempo. Si los quieres ocupar es con un costo extra, al igual que el vapor, y tienes que avisar con una hora de anticipación para usarlo si es que funciona. La comunicación con el persona siempre fue pésima. El check out también fue muy malo, incluso, me intentaron cobrar una cuenta dos veces. Pésima experiencia, para nada recomiendo este hotel, el cual es caro y no ofrece el servicio que esperarías por ese precio. ##### Gerardo Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### José Luis Jan 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities lo malo es que no es posible comunicarse, los telefonos nunca contestan y el correo que mandé tampoco lo contestaron y eso que al hacer la reserva me avisaron que se pondrian en contacto para confirmar. ##### José Luis Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Julio Nov 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonitos jardines y habitación cómoda ##### Julio Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Enrique Nov 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel muy bien ubicado, personal muy amable y atento. ##### Enrique Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Carlos Jun 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar tranquilo, hermoso y con un gran toque propio. Completamente en línea con el pueblo en donde está situado. Tepoztlán. ##### Carlos Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Emiliano Jun 3, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities Que es mentira y engaño lo que presentan en imágenes contra lo que realmente existe en el hotel. Suciedad, falta de mantenimiento en las instalaciones, exceso de hongos y sarro, negativa del personal a ofrecer comidas y cenas. Pésimo trato por parte del dueño. Acceso complicado a la propiedad dañando vehículos bajos. ##### Emiliano Stayed 3 nights in May 2024 ### 10/10 Excellent #### MARIO ENRIQUE BARRAGAN Apr 29, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### MARIO ENRIQUE BARRAGAN Stayed 1 night in Apr 2024 ### 8/10 Good #### Enrique Emiliano Feb 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien ##### Enrique Emiliano Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### JAVIER MONTES Jul 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Todo excelente! Lo malo , que no te puedes quedar una sola noche en fin de semana ##### JAVIER MONTES Stayed 1 night in Jul 2023 ### 10/10 Excellent #### JOSE ARTURO Jun 23, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Un gran lugar. Nos fue increible! Pasamos en familia un gran fin de semana. Muy bien atendidos y concentidos. De hecho hemos ido dos fines de semana seguidos. No hay la menor queja. Por el contrario, agradecemos enormemente sus atenciones. ##### JOSE ARTURO Stayed 1 night in Jun 2023 ### 6/10 Okay #### Claudia Jun 6, 2023 Liked: Cleanliness, property conditions & facilities Las instalaciones son preciosas pero el personal no es cálido, y no parece experimentado. Sobre todo los meseros. ##### Claudia Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Monique Mar 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Es un lugar muy tranquilo, para estar desconectado un rato del ruido que nos rodea. 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