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The Hacienda at Krystal Altitude Vallarta

Photo gallery for The Hacienda at Krystal Altitude Vallarta

2 outdoor pools
2 outdoor pools
Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Pool View | Premium bedding, minibar, in-room safe, desk
Junior Suite Hacienda Swim Out | Premium bedding, minibar, in-room safe, desk

Overview of The Hacienda at Krystal Altitude Vallarta

The Hacienda at Krystal Altitude Vallarta

4.0 star property

7.6/10 Good

Popular amenities

  • Pool
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333

Explore the area

  • Popular LocationCruise Ship Pier9 min walk
  • Popular LocationCruise Ship Terminal9 min walk
  • Popular LocationVallarta Casino5 min drive
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)14 min drive

Room options

About this area

Puerto Vallarta

Located on the beach, The Hacienda at Krystal Altitude Vallarta is in South Hotel Zone, a neighborhood in Puerto Vallarta. Puerto Mágico and La Isla are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hotel Zone Beach and Playa Las Glorias. Cotton House and Paradise Adventure Park / Canopy Indio are also worth visiting.

What's nearby

  • Cruise Ship Pier - 9 min walk
  • Cruise Ship Terminal - 9 min walk
  • International Convention Center - 4 min drive
  • Vallarta Casino - 5 min drive
  • Bay of Banderas - 12 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive

Restaurants

  • La Vaca Argentina - 11 min walk
  • Pizzeria La Dolce - 12 min walk
  • El oasis Del holi - 12 min walk
  • La Leche - 15 min walk
  • Cafestodo - 16 min walk

About this property

The Hacienda at Krystal Altitude Vallarta

4-star hotel located in South Hotel Zone
Close to Cruise Ship Terminal, The Hacienda at Krystal Altitude Vallarta provides a poolside bar, a rooftop terrace, and 2 coffee shops/cafes. With a beachfront location, this hotel is the perfect place to soak up some sun. Treat yourself to spa services, such as hydrotherapy, a body treatment, or a facial. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature international cuisine and more. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge).
You'll also find perks like:
  • 2 outdoor pools
  • Valet parking (surcharge), meeting rooms, and a 24-hour front desk
  • An elevator, smoke-free premises, and a front desk safe
  • Tour/ticket assistance, concierge services, and luggage storage
  • Guest reviews speak well of the dining options, pool, and helpful staff
Room features
All 192 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and air conditioning. Guests reviews give good marks for the spacious rooms at the property.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with premium channels
  • Ceiling fans, daily housekeeping, and desks

All-inclusive details

All-inclusive room rates at The Hacienda at Krystal Altitude Vallarta are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Wired Internet (MXN 190.00 per day)
  • Available in some public areas: WiFi (MXN 190.00 per day)

Parking and transportation

  • Valet parking on site (MXN 55 per night)

Food and drink

  • 7 restaurants and 2 coffee shops
  • 4 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Talvera

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Spa services

Conveniences

  • Elevator
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wired Internet: MXN 190.00 per day (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190.00 per day (rates may vary)
  • Valet parking fee: MXN 55 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 13 years old are not permitted at this adults-only property

Property is also known as

Hacienda Hilton All-Inclusive Adults All-inclusive property
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel
Hacienda Hilton All-Inclusive Adults Hotel
Hacienda Hilton Puerto Vallarta All-Inclusive Adults
Hacienda Hilton All-Inclusive Adults
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only
The Hacienda at Hilton Puerto Vallarta
The Hacienda at Krystal Altitude Vallarta Hotel
The Hacienda at Krystal Altitude Vallarta Puerto Vallarta
The Hacienda at Krystal Altitude Vallarta Hotel Puerto Vallarta
The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only

Frequently asked questions

Does The Hacienda at Krystal Altitude Vallarta have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at The Hacienda at Krystal Altitude Vallarta?

As of Dec 9, 2022, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Altitude Vallarta on Dec 13, 2022 start from CA $349.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Hacienda at Krystal Altitude Vallarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Hacienda at Krystal Altitude Vallarta?

Valet parking is available for MXN 55 per night.

What time is check-in at The Hacienda at Krystal Altitude Vallarta?

Check-in is from 4:00 PM - anytime.

What time is check-out at The Hacienda at Krystal Altitude Vallarta?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at The Hacienda at Krystal Altitude Vallarta?

Some rate plans available at this property are all-inclusive.

Where is The Hacienda at Krystal Altitude Vallarta located?

Nestled on the beach, this South Hotel Zone hotel is within a 10-minute walk of Hotel Zone Beach and Cruise Ship Terminal. Bay of Banderas and Malecon are also within 3 mi (5 km).

Overall score and ratings

7.6

Good

Rating 10 - Excellent. 197 out of 512 reviews" "
" "10 - Excellent 38%
Rating 8 - Good. 149 out of 512 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 85 out of 512 reviews" "
" "6 - Okay 17%
Rating 4 - Poor. 48 out of 512 reviews" "
" "4 - Poor 9%
Rating 2 - Terrible. 33 out of 512 reviews" "
" "2 - Terrible 6%

8.5/10

Cleanliness

8.4/10

Staff & service

7.7/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Excellent

GUSTAVO, BAKERSFIELD
Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Thank you Karen at the front desk!

4/10 Poor

Nancy
Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The folks who worked there, especially Antonio at the restaurant were great. Most were helpful, friendly, and hard-working. The property itself is run down and almost dilapidated. Examples included: replacing our key cards almost every day, the safe not working, the tv not working, on and on and on...
Stayed 6 nights in Oct 2022

10/10 Excellent

Eugene
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

6/10 Okay

Robert
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hacienda area is the place to stay. Great pools, bartenders and beautiful gardens. Staff is great, and it seems as though the property is undergoing improvements. We had many meals off the property.
Stayed 10 nights in Aug 2022

8/10 Good

Emily
Stayed 4 nights in Aug 2022

4/10 Poor

Rosie
Travelled with partner
Disliked: Amenities, property conditions & facilities
Bugs and side the room, bedding felt dirty, iron didn’t d not work, ac broke dawn during my stay.
Stayed 4 nights in Aug 2022

6/10 Okay

Alex
Liked: Cleanliness, staff & service
Loud music at both pools. No place to relax and chill.
Stayed 4 nights in Aug 2022

2/10 Terrible

CHRISTIAN
Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Luis (bags) and Alessandro (omelettes) were the sole stars of the trip. They were both great. I’ve never seen a staff at an all inclusive be so unwilling to make guests feel welcome.
Stayed 8 nights in Aug 2022

8/10 Good

Abigail Maye
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jul 2022

8/10 Good

Everett
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022