1/5 Terrible
Verified traveller
Travelled with family
Mar. 13, 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please beware this hotel is not open. If you are booked here you will be moved to the Occidental hotel in Nuevo Vallarta. We arrived at this hotel on March 5th as scheduled, after a 45 minute ride and paying our cab $40 including tip. Our luggage was removed from the cab by a bellman and we were escorted to a small office where one woman was present. She informed us we could not stay at the Barcelo because it was under construction and we would have to stay at another hotel owned by the same person in Nuevo Vallarta. We have stayed in Nuevo Vallarta before and specifically booked at the Barcelo because it was in the small town, of Mismaloya, not Nuevo Vallarta. We were put in another taxi and sent to the Occidental Hotel in Nuevo Vallarta after an hour and twenty minute tax ride back passed the airport to the other side of the city. We arrived there, tried to receive a refund for our hotel costs, because this was a lesser quality hotel in a totally different area. They refused to issue a refund. We had booked a king premium master suite with whirlpool tub at the Barcelo with a large balcony including loungers, and a table and chairs. We were offered a room that did not even have a balcony, much less a king bed or whirlpool tub. After an hour of trying to find a satisfactory outcome we just gave up. We were so tired of trying to find a fair settlement. They eventually found us a room with a king bed and small balcony. we contacted Expedia via Chat and phone- no help at all!
Stayed 7 nights in Mar 2021
