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Sunscape Puerto Vallarta Resort & Spa - All Inclusive

Photo gallery for Sunscape Puerto Vallarta Resort & Spa - All Inclusive

Featured Image
On the beach, beach massages, scuba diving, 2 beach bars
On the beach, beach massages, scuba diving, 2 beach bars
Outdoor pool
Outdoor pool

Overview of Sunscape Puerto Vallarta Resort & Spa - All Inclusive

Sunscape Puerto Vallarta Resort & Spa - All Inclusive

3.5 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Blvd Francisco Medina Ascencio Km 3.5, Puerto Vallarta, JAL, 48333

Explore the area

  • Popular LocationCruise Ship Terminal19 min walk
  • AirportPuerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)14 min drive
  • Popular LocationPlaya Mismaloya16 min drive
  • Popular LocationPlaya Bucerias16 min drive

Choose dates to view prices

About this area

Puerto Vallarta

Sunscape Puerto Vallarta Resort & Spa - All Inclusive is located in South Hotel Zone, a neighborhood in Puerto Vallarta, and is in the entertainment district and on the beach. Malecon and El Faro Lighthouse are local landmarks, and the area's natural beauty can be seen at Hotel Zone Beach and Playa Las Glorias. Traveling with kids? Consider Aquaventuras Park Vallarta and Splash Water Park Vallarta. Spend some time exploring the area's activities, including whale-watching.

What's nearby

  • Cruise Ship Terminal - 19 min walk
  • Playa Las Glorias - 2 min drive
  • Bay of Banderas - 5 min drive
  • Playa Mismaloya - 16 min drive
  • Playa Bucerias - 16 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 14 min drive


  • La Vaca Argentina — 4 min walk
  • Pizzeria La Dolce — 4 min walk
  • La Leche — 7 min walk
  • El oasis Del holi — 10 min walk
  • Outback Steakhouse — 11 min walk

About this property

Sunscape Puerto Vallarta Resort & Spa - All Inclusive

Beachfront resort with relaxing spa services
Spend the day playing on the beach then return to dine at one of Sunscape Puerto Vallarta Resort & Spa - All Inclusive's 5 restaurants. All 340 rooms offer WiFi, coffee makers, and flat-screen TVs with cable channels. Hair dryers, safes, and showers are among the other amenities that guests will find.
Sunscape Puerto Vallarta Resort & Spa - All Inclusive offers 340 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Puerto Vallarta resort provides wireless Internet access for a surcharge. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Miniature golf
Tennis lessons


Water fitness


Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site antigen/rapid COVID-19 testing is available for free, and PCR COVID-19 testing is available for a fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities


  • Available in all rooms: WiFi (MXN 200 per 24-hour period)
  • Available in some public areas: Free WiFi
  • In-room WiFi has a 1-device limit

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/café
  • 2 beach bars, 4 bars/lounges, 1 swim-up bar and 1 poolside bar

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Scuba diving
  • Shopping
  • Spa services

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare/activities
  • Laundry facilities
  • Outdoor pool
  • Playground


  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Meeting room


  • Beachfront location
  • Garden
  • Terrace


  • Massage - on the beach


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)


  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets


  • Free toiletries
  • Hair dryer
  • Shower
  • Towels


  • Cable channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker


  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Similar properties

See similar properties



Check-in from 3 PM - anytime
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: MXN 200 per 24-hour period (1-device limit, rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta
Sunscape Puerto Vallarta Resort
Sunscape Puerto Vallarta Incl
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape Puerto Vallarta Resort All Inclusive
Sunscape Puerto Vallarta All Inclusive
Sunscape Puerto Vallarta Resort Spa All Inclusive
Sunscape Resort All Inclusive
Sunscape Puerto Vallarta Resort Spa
Sunscape All Inclusive

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 173 out of 611 reviews
5 - Excellent 28%
Rating 4 - Good. 197 out of 611 reviews
4 - Good 32%
Rating 3 - Okay. 117 out of 611 reviews
3 - Okay 19%
Rating 2 - Poor. 63 out of 611 reviews
2 - Poor 10%
Rating 1 - Terrible. 61 out of 611 reviews
1 - Terrible 10%




Staff & service




Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
we really enjoyed the pool and activities with the entertainment team.overall not what i expected my room smelled dirty and the sheets were smelly also
Stayed 5 nights in Sep 2021

2/5 Poor

Travelled with family
Disliked: Staff & service
The food choices are not the best. The room had moisture and kept floors wet.
Stayed 3 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort for families and great service. Our server Patricia was amazing
Stayed 7 nights in Aug 2021

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT COME HERE (please)! This is by far the worst holiday experience our family has ever had. We learned only after arriving that this is one of the oldest hotels in Puerto Vallarta and is a rebranded Holiday Inn. The present owners bought it 8 years ago, slapped a new sign on and tripled the price. 50 year old Holiday Inn quality @ all inclusive resort prices. Food: practically inedible. It would be generous to call it prison food quality. The lack of sanitation, limited yet repetitive daily offerings, and presentation are way below what we've ever seen at any other resort. We had to spend almost $2,000 eating outside of the hotel due to the rancid and off-putting food and dining conditions. Cleanliness: the main restaurant and only one that is open throughout the day is literally swarming with insects and bees. On the few occasions that we actually tried eating there, we (like those around us) were immediately accosted by bees and wasps which also immediately covered our food and drinks. It was very frustrating and disgusting. Although the cleanliness was somewhat better at the other restaurants and the food is nominally better, we received a plate of pasta with a big visible back hair as a garnish. All public areas, ashtrays and garbage cans are covered in used plastic cups that are just left there by employees walking by. Genuinely repulsive and the service wasn't any better. Crumbling walls, peeling paint and murals, and the entire place leaks when it rains.
Stayed 10 nights in Aug 2021

2/5 Poor

Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities
The food was horrible they didn't accommodate other cultures had eat with bees all over your food when it came down to staff trying to force you everyday to go do viewing of there other property of the 90 min viewing they were very harrassing were on vacation didnt come for that. Need to get more covering umbrellas at pool. Would i go back to Puerto Vallarta yes but i wouldnt recommend SUNSCAPE AT ALL.
Stayed 5 nights in Aug 2021