Title: The Hacienda at Krystal Grand Puerto Vallarta - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Hacienda at Krystal Grand Puerto Vallarta Adults-only hotel with 7 restaurants and 2 outdoor pools ![2 outdoor pools](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/dd9bb45d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/46290acc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![4 bars/lounges, poolside bar](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/53eca608.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Jr Suite Hacienda King](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/6e5e24ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![7 restaurants, breakfast, lunch, dinner served; international cuisine](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/3cf0bc7f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Hacienda at Krystal Grand Puerto Vallarta - All Inclusive offers a peaceful retreat with two outdoor pools and spa services. Guests can relax at the poolside bar, visit the nearby Cruise Ship Terminal, or dine at one of seven restaurants serving meals all day. 7.8 Good ## Popular amenities - - - Bar - Spa - Room service - Parking available ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=24930665&PinnedHotelID=24930665&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ![Jr Suite Hacienda King](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/625ca7d6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Jr Suite Hacienda King 7.8 Good 14 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 463 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite Hacienda Double](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/79e1aec0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Double 7.8 Good 8 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 463 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite Hacienda King Pool View ](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/8408c57d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda King Pool View 9.0 Wonderful 23 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 463 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite Hacienda Pool View](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/b1329f40.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Pool View 9.2 Wonderful 19 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 463 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite Hacienda Swim Out](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/846cbe3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Swim Out ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 463 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite Hacienda Terrace](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/ad7cfaed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Terrace 7.6 Good 7 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 463 sq ft - Sleeps 2 - 1 King Bed ![Junior Suite Hacienda Swim Out King](https://images.trvl-media.com/lodging/25000000/24940000/24930700/24930665/7c7a81b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite Hacienda Swim Out King 8.2 Very good 15 reviews ### Highlights Furnished balcony Air conditioning Flat-screen TV Ceiling fan Premium bedding Private bathroom Minibar Espresso maker - 452 sq ft - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![Banquet hall](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/26500/26471/w2662h4000x0y0-d06fe7db_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marriott Puerto Vallarta Resort & Spa Marina Vallarta - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-The-Hacienda-At-Krystal-Grand-Puerto-Vallarta.h24930665.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPuerto-Vallarta-Hotels-The-Hacienda-At-Krystal-Grand-Puerto-Vallarta.h24930665.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.64897%2C-105.24180&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ini6CnyynxarNoWgASABkS3XSCg=) Ave. de Las Garzas 136-1, Zona Hotelera Norte, Puerto Vallarta, JAL, 48333 #### What's nearby - Hotel Zone Beach - 2 min walk - 0.2 km - Cruise Ship Terminal - 9 min walk - 0.8 km - La Isla - 10 min walk - 0.9 km - Malecon - 8 min drive - 5.0 km - Playa de los Muertos - 15 min drive - 6.5 km #### Getting around - Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 12 min drive #### Restaurants - ‪Lobby Bar - ‬4 min walk - ‪Outback Steakhouse - ‬3 min walk - ‪Tacos Mario - ‬4 min walk - ‪Wings Army - ‬8 min walk - ‪Icon Beach Bar - ‬2 min walk ## About this property ### The Hacienda at Krystal Grand Puerto Vallarta Upscale all-inclusive hotel near Cruise Ship Terminal A poolside bar, a rooftop terrace, and 2 coffee shops/cafes are just a few of the amenities provided at The Hacienda at Krystal Grand Puerto Vallarta. Treat yourself to spa services, such as a massage, a facial, or a body scrub. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. In addition to a garden and a library, guests can connect to WiFi in public areas (surcharge). You'll also find perks like: - 2 outdoor pools - Valet parking (surcharge), tour/ticket assistance, and luggage storage - ATM/banking services, meeting rooms, and smoke-free premises - A front-desk safe, a 24-hour front desk, and a banquet hall - Guest reviews speak highly of the pool, helpful staff, and location Room features All 192 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks like furnished balconies and air conditioning. Guest reviews speak positively of the clean rooms at the property. Extra amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with premium channels - Ceiling fans, daily housekeeping, and desks ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals and snacks included In-room minibar (all beverages included) ### Activities and facilities/equipment All onsite activities and use of facilities and equipment are included. ## Similar properties ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/1000000/120000/118000/117967/9b9b2973.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Crown Paradise Golden Puerto Vallarta All Inclusive Hotel Zone - Pool - Hot tub - All-inclusive - Spa 7.4 Good 1,870 reviews CA $327 CA $392 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=117967&PinnedHotelID=117967&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1930000/1928100/1928037/70370dee.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Riu Palace Pacifico - 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Pool - All-inclusive - Spa - Kids pool 8.6 Excellent 1,277 reviews CA $304 CA $365 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=69945&PinnedHotelID=69945&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/30000/24200/24197/2bb30c88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sheraton Buganvilias Resort & Convention Center Hotel Zone - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 1,003 reviews CA $272 CA $326 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=24197&PinnedHotelID=24197&HadPinnedHotel=true®ionId=-1&adults=2) ![Beach nearby, free beach shuttle, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/71000000/70040000/70035800/70035775/004bec0e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort La Cruz de Huanacaxtle - Pool - Hot tub - All-inclusive - Spa 8.4 Very good 1,757 reviews CA $313 CA $379 total includes taxes & fees Nov 17 - Nov 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=70035775&PinnedHotelID=70035775&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Wired internet (MXN 190 per day) - Available in some public areas: WiFi (MXN 190 per day) ### Parking and transportation - Valet parking on site (MXN 55 per night) ### Food and drink - 2 coffee shops/cafes - 4 bars/lounges - 7 restaurants - A poolside bar ### Restaurants on site - Talvera ### Things to do - 2 outdoor pools - 24-hour gym - Library ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting rooms ### Outdoors - Garden - On the beach - Rooftop terrace ### Spa - Body scrubs - Facials - Hydrotherapy - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible path of travel ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Premium bedding ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - 24-hour room service - Espresso maker - Free bottled water - Minibar ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Safe ## Policies ### Check-in Check-in time starts at 4:00 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Antigen screening is available at no charge for US citizens (up to 2 guests per booking) staying 3 nights or more. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children younger than 13 are not allowed at this adults-only property; all guests 13 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for in-room wired internet: MXN 190.00 per day (rates may vary) - Fee for wireless internet in public areas: MXN 190.00 per day (rates may vary) - Valet parking fee: MXN 55 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 13 years old are not permitted at this adults-only property ### Property is also known as Hacienda Hilton All-Inclusive Adults All-inclusive property Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hacienda Hilton All-Inclusive Adults Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel Hacienda Hilton All-Inclusive Adults Hotel Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hotel Hacienda Hilton All-Inclusive Adults Hotel Hacienda Hilton Puerto Vallarta All-Inclusive Adults Hacienda Hilton All-Inclusive Adults The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only The Hacienda at Hilton Puerto Vallarta All Inclusive Adults Only ## Frequently asked questions ### Does The Hacienda at Krystal Grand Puerto Vallarta have a pool? > Yes, this property has 2 outdoor pools. ### How much does it cost to stay at The Hacienda at Krystal Grand Puerto Vallarta? > As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at The Hacienda at Krystal Grand Puerto Vallarta on Dec 2, 2025 start from CA $388.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Puerto-Vallarta-Hotels-The-Hacienda-At-Krystal-Grand-Puerto-Vallarta.h24930665.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is The Hacienda at Krystal Grand Puerto Vallarta pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The Hacienda at Krystal Grand Puerto Vallarta? > Valet parking is available for MXN 55 per night. ### What time is check-in at The Hacienda at Krystal Grand Puerto Vallarta? > Check-in begins at 4:00 PM. ### What time is check-out at The Hacienda at Krystal Grand Puerto Vallarta? > Check-out is at 11:00 AM. ### Are there all-inclusive benefits at The Hacienda at Krystal Grand Puerto Vallarta? > Yes, the property is all-inclusive. ### Where is The Hacienda at Krystal Grand Puerto Vallarta located? > Nestled on the beach, this Hotel Zone hotel is within a 15-minute walk of Bay of Banderas and Cruise Ship Terminal. Hotel Zone Beach and Playa de Oro are just steps away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Hacienda at Krystal Grand Puerto Vallarta Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.6 Location ### 8.4 Staff & service ### 8.2 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 391 8 - Good 269 6 - Okay 155 4 - Poor 92 2 - Terrible 69 ### 10/10 Excellent #### Yolande Sep 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities liked the result, enjoyed our stay. I will come again. ##### Yolande Stayed 3 nights in Aug 2025 ### 4/10 Poor #### Charlene Oct 25, 2025 Liked: Staff & service, property conditions & facilities Didn’t like that the main buffet was at the kids side. Very limited options for food. We ate out quite a bit. No Entertainment unless you went to the kids side. No music at the pool. ##### Charlene Stayed 7 nights in Oct 2025 ### 10/10 Excellent #### Jennifer Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 2nd time there 10-10 ##### Jennifer Stayed 2 nights in Sep 2025 ### 8/10 Good #### Jaime Jul 21, 2025 Liked: Cleanliness We loved staying at the hacienda. It felt safe and clean, and although it didn’t have a view of the ocean, it has beautiful greenery all over. We loved the atmosphere. ##### Jaime Stayed 5 nights in Jul 2025 ### 8/10 Good #### Cynthia Apr 23, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great stay!!! ##### Cynthia Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Janette Jul 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I truly enjoyed every moment I spent at this location. I stayed at La Hacienda which is the adults only part and it was absolutely relaxing. Maribel at the cafe in the front was outstanding. She really took care of us as much as she could and if I ever stay again at La Hacienda is because of her. The whole staff goes above and beyond for everyone. The hotel is also very close to everything. I felt very safe and welcomed here. ##### Janette Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Teresa Feb 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyed our stay, hope to return next year 😃 ##### Teresa Stayed 9 nights in Feb 2025 ### 8/10 Good #### Julio May 19, 2025 Liked: Amenities Good place the food some days are really good some mmm so so but place amazing people great ##### Julio Stayed 2 nights in May 2025 ### 10/10 Excellent #### Alma Delia Apr 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Was an amazing experience ##### Alma Delia Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### Sandra Feb 8, 2025 Liked: Staff & service, amenities, property conditions & facilities Celiac friendly, chefs were very accommodating ##### Sandra Stayed 7 nights in Feb 2025 ### 2/10 Terrible #### Jeanie Jul 7, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities The staff upon check in was very rude. The food here is terrible, we ended up eating off site for most of the trip. We spent five days here, paid for a swim out suite and the pool they gave us was the tiniest and dirtiest. The latch on the room door was broken. It was an awful experience, the rooms are old and dirty. ##### Jeanie Stayed 4 nights in Jun 2025 ### 8/10 Good #### FRANK Mar 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff . Dinners were good Breakfast was average and lunch was a little uneventful. Overall it was a good experience ##### FRANK Stayed 7 nights in Mar 2025 ### 6/10 Okay #### Staci Dec 29, 2024 Liked: Staff & service All the employees at the resort are amazing! The food is average, the resort is clean and the drinks are cold! All in all, it was a nice stay for an all inclusive. ##### Staci Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Tania Apr 24, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great place ##### Tania Stayed 5 nights in Apr 2024 ### 8/10 Good #### Megan Jan 2, 2025 Liked: Staff & service We loved the adults only pool and servers at the pool , Luis was our guy all week and he was awesome! We spent our days at the pool and planned for dinners and evenings out on Malecon boardwalk and the romantico zone. Perfect vacation spot for us! ##### Megan Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Haley Apr 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Easy and safe walking into town. Be sure to wear closed toed shoes. Food really needs to be improved. Rooms were clean-ish but left dirty spots. All lobby furniture had stains. ##### Haley Stayed 4 nights in Apr 2025 ### 8/10 Good #### Richard Feb 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff are very friendly and helpful. Very quiet and serene environment. So relaxing. Ask a staff to remove unattended towels. ##### Richard Stayed 11 nights in Jan 2025 ### 8/10 Good #### Clayton Mar 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall had a great experience. This is my second time visiting and I would definitely visit again. The food is relatively good (except for the Italian food), the entire property is clean and all the staff is very friendly and helpful. We had an issue with our first room shower so they had to put us in another room, but I’d say that was the only issue we ran into while visiting. I love that you can access the sister hotel next door which has a rooftop adult only pool overlooking the beach. ![](https://a.travel-assets.com/ugc/hotel-reviews/85985097EB73637420E28E3A9A85753AA5605A8B1742342996245.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Clayton Stayed 5 nights in Mar 2025 ### 6/10 Okay #### Laurie Jan 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Easy to get around didn’t like same buffet food everyday and the staff removing towels and belongings on pool chairs ##### Laurie Stayed 7 nights in Dec 2024 ### 10/10 Excellent #### Jaime Mar 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property with extraordinary service in a prime location. ##### Jaime Stayed 4 nights in Feb 2024 ### 8/10 Good #### Michelle Nov 16, 2024 Liked: Staff & service, amenities, property conditions & facilities Had a very nice stay at Hacienda. Cleanliness 3.5/5, service by staff is 4.5/5, food was 3.5/5 unless you make a reservation to their restaurants. Hacienda for adults only was fantastic, the property was much cleaner than the main Krystal Grand. It was quiet at night and security does a fantastic job of telling other guests to be respectful of others sleeping. The staff were extremely kind and helpful. I would definitely go back. ##### Michelle Stayed 7 nights in Nov 2024 ### 6/10 Okay #### Allyson Jan 4, 2025 Disliked: Cleanliness For the higher-than-average price point, it was just okay. Food was less than okay. Probably wouldn’t return. ##### Allyson Stayed 7 nights in Dec 2024 ### 6/10 Okay #### Caryl Ann Jan 8, 2025 Liked: Staff & service Food is not their forte. ##### Caryl Ann Stayed 16 nights in Dec 2024 ### 4/10 Poor #### Erik Nov 27, 2024 Disliked: Amenities, property conditions & facilities Very dated and they dont offer much. ##### Erik Stayed 2 nights in Nov 2024 ### 4/10 Poor #### Nina Feb 6, 2025 Disliked: Amenities, property conditions & facilities First the positives: most of the staff were very friendly and helpful, the breakfast buffet on the hacienda side was good, the pools were nice. The negatives: the staff that we needed help from were not very nice, the food other than breakfast was horrible, the “rules” about holding pool chairs wasn’t followed by the staff so people would put their towel on a chair early in the morning and hold it all day, a lot of things were broken (doors, sinks, bathrooms), only 2-3 restaurants were open each day and reservations could only be made on the same day btwn 10-4, room service had a $15 delivery fee, and did I mention the food was AWFUL!!! ##### Nina Stayed 5 nights in Jan 2025 ## Expedia's Latest Trends ### Hotels > [Melia Puerto Vallarta - All inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Melia-Puerto-Vallarta.h69945.Hotel-Information) > > [Casa Velas Adults Only All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Casa-Velas-Adults-Only.h5653.Hotel-Information) > > [Buenaventura Grand Hotel & Great Moments - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Buenaventura-Grand-Hotel-Great-Moments-All-Inclusive.h10481.Hotel-Information) > > [Beach Front Girasol Sur Apartments](https://www.expedia.ca/Puerto-Vallarta-Hotels-Beach-Front-Girasol-Sur-Apartments.h27155085.Hotel-Information) > > [Grand Park Royal Puerto Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Grand-Park-Royal-Puerto-Vallarta-All-Inclusive.h27346450.Hotel-Information) > > [Rivera del Rio Boutique Hotel](https://www.expedia.ca/Puerto-Vallarta-Hotels-Rivera-Del-Rio-Boutique-Hotel.h7119595.Hotel-Information) > > [Rosita Hotel](https://www.expedia.ca/Puerto-Vallarta-Hotels-Rosita-Hotel.h889365.Hotel-Information) > > [The Westin Resort & Spa Puerto Vallarta](https://www.expedia.ca/Puerto-Vallarta-Hotels-The-Westin-Resort-Spa-Puerto-Vallarta.h22052.Hotel-Information) > > [Barceló Puerto Vallarta - All Inclusive](https://www.expedia.ca/Puerto-Vallarta-Hotels-Barcelo-Puerto-Vallarta-All-Inclusive.h16535.Hotel-Information) > > [Grand Miramar All Luxury Suites & Residences](https://www.expedia.ca/Puerto-Vallarta-Hotels-Grand-Miramar-All-Luxury-Suites-Residences.h3438648.Hotel-Information) > > [Club Regina Puerto Vallarta](https://www.expedia.ca/Puerto-Vallarta-Hotels-Club-Regina-Puerto-Vallarta.h1353919.Hotel-Information) > > [Beach Front Luxury at the Bay View Grand - Location! 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