6/10 Okay
Jerry
Travelled with partner
Jan 30, 2023
Liked: Cleanliness
The pool area was beautiful, and the restaurants were very good. We did not spend much time on the adjacent beach due to the warnings of recent alligator sightings.
Upon our arrival we received an apology, for the ocean view room we had reserved and paid for in advance was not available because they were overbooked. We were provided with another room for our first night and then moved to the room we had reserved on our second and subsequent nights. The upgraded room we were moved to did not have a refrigerator which should have been there. We called the desk and were told it should be there and we just didn't know where to find it. That was ridiculous. They said someone would be sent up to check it out and that never happened.
Upon checking out we were told we had $150 credit and that maybe we should have lunch or something before we left. It, of course, was too late at that point as we were ready to get in a cab and head to the airport. We had no idea that they had given us this credit and wonder why they hadn't just applied it to meals we had already had put on our hotel charge.
The hotel was very nice and I feel like we just had a little bit of bad luck.
Jerry
Stayed 5 nights in Jan 2023