I stayed at Club Regina last month, which was my second time there. The first time was good, no complaints really. This time was drastically different. When we arrived we were given a room that was old, dirty, and in dire need of renovations. The bathroom was most notably disgusting. The couch pullout bed was incredibly uncomfortable. I woke up on our second day with back and neck pain. I asked for a different room and the front desk advised me that it was not possible, even though I was willing to pay extra for a different room. Fine, I wasn't going to let that ruin our trip. We enjoyed a couple of days poolside, which was nice except for the fact that food and drink service at the pool was exceptionally slow. I booked a different room through expedia just to get a decent night's sleep but a few hours later decided it was not worth it. The hotel staff refused to refund my money despite expedias 24 hour free cancelation policy. They were so unhelpful.
Now, fast forward to our 4th day here. A major earthquake hit the west coast of Mexico. During the earthquake part of our ceiling fell in. So my friend and I ran outside quickly and while I was running, i sprained my ankle. Now OBVIOUSLY this was nobody's fault as it was a natural disaster. But the hotel doctor evaluated me and advised me to go to the hospital and that the hotel would cover the cost of the ER visit. Afterwards hotel management refused to reimburse me. My entire stay was so mismanaged and reallyruined my vacation
