6/10 Okay
Gerardo
Travelled with partner
Jun 4, 2024
Disliked: Property conditions & facilities
The restaurant and bar staff was great very attentive friendly and easy to talk to. The things we didn't like were that the room smelled like wet rags. The pool areas had of smell of poop from the racoons that live in that area. The key cards would deactivate multiple time throughout the day and the reception staff would only tell us that it shouldn't be doing that it was probably a faulty card reader on the door but would not go over to look/fix it we had to go down to reactivate it 7 times. The security staff made us turn off our cigarettes stating that we couldnt smoke unless we were passed the white rope however, there was a group of females right next to them smoking and they did not tell them anything. The overall experience was not great but we made the best with what we had.
Gerardo
Stayed 3 nights in May 2024