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Sonder - St. Helene

Photo gallery for Sonder - St. Helene

Featured Image
Outdoor pool
Balcony
Individually decorated, individually furnished, laptop workspace
Individually decorated, individually furnished, laptop workspace

Overview of Sonder - St. Helene

Sonder - St. Helene

3.5 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning

Cleaning and safety practices

  • Professionally cleaned
  • Cleaned with disinfectant
508 Chartres Street, New Orleans, LA, 70130

Explore the area

  • Popular LocationCanal Street5 min walk
  • Popular LocationHarrah's New Orleans Casino9 min walk
  • Popular LocationNational World War II Museum20 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)28 min drive

Choose dates to view prices

Comfort Studio

No guest room rating
  • 250 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Design Studio, Balcony

No guest room rating
  • 250 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

Standard Studio

No guest room rating
  • 250 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

About this area

New Orleans

Located in New Orleans's French Quarter neighborhood, Sonder - St. Helene is near a metro station. National World War II Museum and Saenger Theatre are cultural highlights, and some of the area's activities can be experienced at Julia Street Cruise Terminal and Port of New Orleans. Audubon Aquarium of the Americas and Audubon Zoo are not to be missed.

What's nearby

  • Jackson Square - 2 min walk
  • Saint Louis Cathedral - 3 min walk
  • Canal Street - 5 min walk
  • Harrah's New Orleans Casino - 9 min walk
  • National World War II Museum - 20 min walk

Getting around

  • New Orleans Union Passenger Terminal - 10 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 28 min drive

Restaurants

  • Antoine's — 2 min walk
  • Maison Soule — 2 min walk
  • Tableau — 2 min walk
  • Café Maspero — 2 min walk
  • SoBou — 3 min walk

About this property

Sonder - St. Helene

3.5-star New Orleans aparthotel in French Quarter, walk to Jackson Square
This smoke-free aparthotel features an outdoor pool, concierge services, and free WiFi in public areas. Each apartment features a living room and a dining area, plus a kitchen with a stovetop and a microwave. A flat-screen TV, a coffee/tea maker, and a hair dryer are among the other amenities available to guests.
Sonder - St. Helene offers 16 air-conditioned accommodations with coffee/tea makers and designer toiletries. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 3.5-star aparthotel have kitchens or kitchenettes with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Flat-screen televisions are featured in guestrooms.

Recreational amenities at the aparthotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
This information is provided by our partners.

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Free crib/infant bed

Kitchen

  • Refrigerator (mini)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Cleaning supplies
  • Electric kettle
  • Toaster
  • Paper towels

Bedrooms

  • Bed sheets provided

Bathrooms

  • Bathtub or shower
  • Designer toiletries
  • Soap
  • Toilet paper
  • Towels provided
  • Hair dryer
  • Shampoo

Living spaces

  • Living room
  • Dining room

Entertainment

  • Flat-screen TV

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Iron/ironing board

Location highlights

  • Near a metro station

General

  • 16 rooms
  • Individually decorated
  • Individually furnished

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in instructions and an access code; access will be through a private entrance
Guests may be asked to provide a copy of their government-issued photo I.D. after booking. The property will provide check-in and access instructions 3 days prior to the date of arrival.

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1901977

Property is also known as

Lovely French Quarter Suites Sonder Apartment
Lovely French Quarter Suites Sonder
Apartment Lovely French Quarter Suites by Sonder New Orleans
New Orleans Lovely French Quarter Suites by Sonder Apartment
Apartment Lovely French Quarter Suites by Sonder
Lovely French Quarter Suites by Sonder New Orleans
Lovely Suites Sonder Apartment
Lovely Suites Sonder
Sonder St. Helene
Sonder - St. Helene Aparthotel
Sonder - St. Helene New Orleans
Sonder - St. Helene Aparthotel New Orleans

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 31 out of 71 reviews
5 - Excellent 44%
Rating 4 - Good. 22 out of 71 reviews
4 - Good 31%
Rating 3 - Okay. 3 out of 71 reviews
3 - Okay 4%
Rating 2 - Poor. 9 out of 71 reviews
2 - Poor 13%
Rating 1 - Terrible. 6 out of 71 reviews
1 - Terrible 8%

4.1/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

1/5 Terrible

Disliked: Room comfort
Not a great experience
The first 2 nights there were awful, the "entertainment" that was supposed to be included was faulty and did not work both nights. I had to call and chat with their customer service and wait for a representative to come out after 10pm to fix it. Come to find out, the rep knew this would be a problem since Sonder will not update their WIFI router to allow for more bandwidth. They were hard to communicate with, offered me a tiny refund but I have yet to see any confirmation of that - not sure if it actually even a valid refund they offered... The bed was super soft and felt like it would collapse everytime we got in it, the walls were super thin - we could hear the room next to us and everyone screaming down the hallway, and the pool was not cleaned and not usable.
Stayed 4 nights in Apr 2021

1/5 Terrible

Stayed 6 nights in Mar 2021

1/5 Terrible

Disliked: Cleanliness
This property was an absolute hot mess. I arrived and entered my room, only to realize that the bed was completely destroyed- as in it was broken between the frame and the headboard and part of the mattress was resting on the floor. There were dirty linens and trash in the room. It looked like housekeeping had come in to clean, realized the bed was broken, then just stopped what they were doing and walked out. So, since the property is not staffed, I texted the help line to explain my problem. The first customer service rep that I dealt with tried to be helpful, but after and hour of chatting with her and trying to come up with an alternative, I was told that there were no other rooms available for me at that property, that the nearest Sonder property they could move me to was miles away (I was staying in the French Quarter and moving miles away was not what I wanted), and that if I wanted anything to be changed that I would have to call Expedia personally and chat with them. She also shared with me that the room I was booked in was supposed to be unavailable and said "I do see a note from my team about the bed, I'm really not too sure why Expedia let you book here as this space was on hold". I had made my reservations 6 weeks before I checked in, so that excuse seems ridiculous to me. At no point in time did ANYONE at either Sonder or Expedia get in touch with me to tell me that the room that I had booked was no longer available. I ended up having to book another hotel.
Stayed 3 nights in Mar 2021

5/5 Excellent

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved this stay, perfect location everything we needed
Stayed 2 nights in Mar 2021

1/5 Terrible

Stayed 3 nights in Mar 2021