Ace Hotel New Orleans

Photo gallery for Ace Hotel New Orleans

Primary image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/patio

Overview of Ace Hotel New Orleans

Ace Hotel New Orleans

4.0 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
600 Carondelet Street, New Orleans, LA, 70130

Explore the area

  • Popular LocationCanal Street8 min walk
  • Popular LocationCaesars Superdome11 min walk
  • Popular LocationHarrah's New Orleans Casino12 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

Choose dates to view prices

About this area

New Orleans

Located in New Orleans, Ace Hotel New Orleans is in the business district. National World War II Museum and Preservation Hall are cultural highlights, and some of the area's notable landmarks include Jackson Square and Cafe Du Monde. Looking to enjoy an event or a game? See what's going on at Smoothie King Center or Caesars Superdome.

What's nearby

  • Canal Street - 8 min walk
  • National World War II Museum - 10 min walk
  • Caesars Superdome - 11 min walk
  • Harrah's New Orleans Casino - 12 min walk
  • Julia Street Cruise Terminal - 13 min walk

Getting around

  • New Orleans Union Passenger Terminal - 11 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 19 min drive

Restaurants

  • Herbsaint - 2 min walk
  • Desi Vega's Steakhouse - 3 min walk
  • Cafe at the Square - 3 min walk
  • Juan's Flying Burrito - 3 min walk
  • Maypop Restaurant - 3 min walk

About this property

Ace Hotel New Orleans

4-star New Orleans hotel in New Orleans Central Business District, walk to Canal Street
3 restaurants, an outdoor pool, and a nightclub are available at this hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. All 234 rooms offer free WiFi and free wired Internet, plus refrigerators and flat-screen TVs with cable channels. Minibars, room service, and hair dryers are among the other amenities available to guests.
Ace Hotel New Orleans offers 234 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 25 per day)
  • Valet parking on site (USD 45 per day)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 15-45 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per night, plus a deposit of USD 25.00 per night
1 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 27.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Self parking fee: USD 25 per day
  • Valet parking fee: USD 45 per day
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ace New Orleans
Ace Hotel New Orleans Hotel
Ace Hotel New Orleans New Orleans
Ace Hotel New Orleans Hotel New Orleans

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 593 out of 984 reviews
5 - Excellent 60%
Rating 4 - Good. 249 out of 984 reviews
4 - Good 25%
Rating 3 - Okay. 82 out of 984 reviews
3 - Okay 8%
Rating 2 - Poor. 42 out of 984 reviews
2 - Poor 4%
Rating 1 - Terrible. 18 out of 984 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.4/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised! Fully stocked drinks, very clean and cute fridge right in the room.
Stayed 1 night in May 2022

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities
Staff was really unhelpful and checked us in supper late. Offered and early check in then gave away
Stayed 1 night in Apr 2022

5/5 Excellent

Liked: Staff & service, property conditions & facilities
Great service- excellent stay!
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall, we didn't enjoy our stay here. Our biggest disappointment was the housekeeping. When we arrived, the sheets didn't fit the bed and they came updone during the night. The comforter had a hole in it and it released a synthetic filling throughout the room. We went to the front desk twice and requested housekeeping address our concerns. It never got done. We ended up remaking the bed ourselves every night. It didn't really work well because the sheets didn't fit the bed. By the forth night, we felt like we were sleeping in a dirty laundry bin, our garbage was overflowing, and we were out of soap and toilet paper. This hotel has a lot of redeeming qualities - beautiful retro decor, amazing rooftop pool and bar, great location, ect. Unfortunately, there is a lack of attention to detail and we'll be staying elsewhere when we come back to New Orleans.
Stayed 4 nights in Apr 2022

2/5 Poor

Travelled with pets, Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
I think it’s a coin toss as to if your experience here will be good or bad. The first time we stayed at the ace it was nothing short of magical. This time was terrible. First thing, when we arrived our room wasn’t ready. we had dinner plans so they put us in another room. Room 429, if you get it, ask for another. The temp of the room was 76 when we walked in. The a/c was already set to on but no cold air. I turned it down to 68. We opened a bottle of wine. When I went to grab a glass they were so dusty I ended up using the plastic cups. The glasses were so dusty there is no way they are being changed between guest. We had a cup of wine and headed out for the night. When we got back at 11:30p our room was 75 degrees. It was late and we were tired so we just dealt with it. We tried to watch something on the tv. We connected to the chrome cast and our phones said connected to room 429. However the tv didn’t register the connection. We decided to just call it a night. The next day we headed out to grab some lunch. We had signed up for late check out. When we got back our key wasn’t working. We went to the desk and were told that it was a request not a sure thing. They gave us a new key and told us they’d call up to our room to let us know if they could honor it. After waiting by the phone for 30 minutes we called down. They lady who answered said she guessed they could make it work. We ended up leaving but still paid the $50 late check out. $400 for this experience is garbage.
Stayed 1 night in Apr 2022