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Ace Hotel New Orleans

Photo gallery for Ace Hotel New Orleans

Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Terrace/patio

Overview of Ace Hotel New Orleans

Ace Hotel New Orleans

4.0 star property

8.8/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
600 Carondelet Street, New Orleans, LA, 70130

Explore the area

  • Popular LocationCanal Street8 min walk
  • Popular LocationCaesars Superdome11 min walk
  • Popular LocationHarrah's New Orleans Casino12 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

Room options

About this area

New Orleans

Located in New Orleans, Ace Hotel New Orleans is in the business district. National World War II Museum and Preservation Hall are cultural highlights, and some of the area's notable landmarks include Jackson Square and Cafe Du Monde. Looking to enjoy an event or a game? See what's going on at Smoothie King Center or Caesars Superdome.

What's nearby

  • Canal Street - 8 min walk
  • National World War II Museum - 10 min walk
  • Caesars Superdome - 11 min walk
  • Harrah's New Orleans Casino - 12 min walk
  • Julia Street Cruise Terminal - 13 min walk

Getting around

  • St Charles Streetcar Line - 8 min drive
  • New Orleans Union Passenger Terminal - 11 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 19 min drive

Restaurants

  • Herbsaint - 2 min walk
  • Desi Vega's Steakhouse - 3 min walk
  • Cafe at the Square - 3 min walk
  • Juan's Flying Burrito - 3 min walk
  • Maypop Restaurant - 3 min walk

About this property

Ace Hotel New Orleans

4-star hotel near Canal Street
Located close to Caesars Superdome and Bourbon Street, Ace Hotel New Orleans provides a nightclub, a poolside bar, and a terrace. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature southern cuisine and a poolside location. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Cooked-to-order breakfast (surcharge), valet parking (surcharge), and a front desk safe
  • ATM/banking services, luggage storage, and a 24-hour front desk
  • Concierge services, an elevator, and meeting rooms
  • Guest reviews speak well of the bar, helpful staff, and walkable location
Room features
All 234 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured valet parking on site (USD 54 per day; includes in/out privileges)

Food and drink

  • Cooked-to-order breakfast available for a fee daily: USD 15-45 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Joesephine Estelle
  • Alto
  • Seaworthy

Things to do

  • 24-hour fitness center
  • Nightclub
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies

Food and drink

  • Minibar
  • Refrigerator

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 75
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per night, plus a deposit of USD 25.00 per night
1 per room
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Destination fee: USD 27.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Breakfast fee: between USD 15 and USD 45 per person (approximately)
  • Secured valet parking fee: USD 54 per day (in/out privileges)
  • Pet deposit: USD 25.00 per night
  • Pet fee: USD 25.00 per accommodation, per night
  • Early check-in fee: USD 75 (subject to availability)
  • Rollaway bed fee: USD 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Ace New Orleans
Ace Hotel New Orleans Hotel
Ace Hotel New Orleans New Orleans
Ace Hotel New Orleans Hotel New Orleans

Frequently asked questions

Does Ace Hotel New Orleans have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Ace Hotel New Orleans?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at Ace Hotel New Orleans on Jan 2, 2023 start from CA $180.33, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ace Hotel New Orleans pet-friendly?

Yes, this property allows pets (limit 1 per room). There's a deposit of USD 25.00 per night and a fee of USD 25.00 per accommodation, per night.

How much is parking at Ace Hotel New Orleans?

Valet parking is available for USD 54 per day.

What time is check-in at Ace Hotel New Orleans?

Check-in is from 3 PM - 11:00 PM. Early check-in is available for a fee of USD 75 (subject to availability).

What time is check-out at Ace Hotel New Orleans?

Check-out is at noon.

Where is Ace Hotel New Orleans located?

Located in New Orleans Central Business District, this hotel is within a 15-minute walk of Canal Street, National World War II Museum, and Caesars Superdome. Harrah's New Orleans Casino and Smoothie King Center are also within 15 minutes. New Orleans Union Passenger Terminal is 11 minutes by foot and St Charles Streetcar Line is 26 minutes.

Can I cancel my reservation for free at Ace Hotel New Orleans and receive a full refund?

Yes, Ace Hotel New Orleans offers free cancellation on select room rates, because flexibility matters! Please refer to Ace Hotel New Orleans cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.8

Excellent

Rating 10 - Excellent. 598 out of 1001 reviews" "
" "10 - Excellent 60%
Rating 8 - Good. 251 out of 1001 reviews" "
" "8 - Good 25%
Rating 6 - Okay. 83 out of 1001 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 45 out of 1001 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 24 out of 1001 reviews" "
" "2 - Terrible 2%

8.8/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Keely
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and pretty

10/10 Excellent

Donald
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
everything was great
Stayed 1 night in Nov 2022

8/10 Good

Sande
Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Pro: The location and vibe of the Ace Hotel is excellent and fairly affordable. Lots of great places to eat nearby. I highly recommend staying here as it is close to the French Quarter. It is also in walking distance to the street car stations. Con: The concierge notified me that the wait time for my room for early check would be no longer than 45 min. so I decided to explore the city till 6 p.m. and requested the front desk to call me when the room is available. The concierge did kindly hold my bags. However, they did not call me to notify me that the room was ready by 4 p.m.
Stayed 1 night in Nov 2022

2/10 Terrible

Fabian
Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The staff at the hotel for the most was part was pretty nice. The hotel definitely looks a lot better in pictures than it does in person. Although clean, I felt the sheets were stained and the towels were rough and smelled too much like bleach. Two issues I encountered during my stay were: being charged for a breakfast sandwich at the coffee shop, never getting it, and being told that I would be refunded the amount (I have yet to receive any sort of refund to my account). When asked about the sandwich I was told they charged me but never put in the order. The lady at the counter of the coffee shop was coming as if this was an inconvenience to her when I was the one who was charged for something I did not even get. My second issue was having some random hotel staff member walk into my room unannounced. When I asked the staff if I could help them and what they were doing there, they simply just walked out of the room. I contacted the lobby only to be placed on hold for over 10 minutes before I eventually hung up. I was sure to put the chain on the door every single time I was in my room going forward. Safety should be everyone's top priority and this hotel failed at that with flying colors during my stay.
Stayed 3 nights in Nov 2022

8/10 Good

David L.
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked our stay. We had a great time. Only complaint is the restaurant was understaffed and unable to serve us. That was disappointing.

10/10 Excellent

Philese
Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the staff, the atmosphere, and the food options/ bar. This hotel literally accommodated everyone’s needs. Whether if you needed quiet romantic time or bar life on the rooftop patio swimming area

6/10 Okay

FRitz
Travelled with partner
Liked: Cleanliness, amenities
parking not communicated effectively by staff and elevators wouldnt read room keys periodically causing the elevator to skip floor or not go..seemed to happen more with the "wooden" keys
Stayed 2 nights in Oct 2022

10/10 Excellent

Vichhika
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2022

10/10 Excellent

david
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel receptionists we’re courteous and personable, I’d go so far as To say I’d book another ace hotel based on how that staff connected with my partner and I. Walking in it and was definitely a cool and approachable space. The room itself was gorgeous and the music playing was a nice touch. Enjoyed the curated aspect of everything in the room including magazines, drinks and snacks. The restaurant (Josephine Estelle) was great for breakfast and designed reminiscent of the surrounding bayou
Stayed 1 night in Oct 2022

10/10 Excellent

Matilynn
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent our wedding week here and loved the entire time. The staff was accommodating and friendly. The pool was spectacular. And I loved that our room had a record player. Will definitely be coming back!
Stayed 7 nights in Oct 2022