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Overview of The Eliza Jane, the Unbound Collection by Hyatt

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Courtyard
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk
Egyptian cotton sheets, premium bedding, in-room safe, desk

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationHarrah's New Orleans Casino3 min walk
    Popular LocationHenry Clay Statue5 min walk
    Popular LocationAudubon Aquarium of the Americas7 min walk
    AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)25 min drive
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About this area

New Orleans

Located in New Orleans's Central Business District neighborhood, The Eliza Jane, the Unbound Collection by Hyatt is in the business district and near a train station. Canal Street and Royal Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Audubon Aquarium of the Americas and Audubon Zoo. Looking to enjoy an event or a game? See what's going on at Mercedes-Benz Superdome or Smoothie King Center. Guests love the hotel's quiet location.
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Popular Location

What's nearby

  • Canal Street - 2 min walk
  • Harrah's New Orleans Casino - 3 min walk
  • Henry Clay Statue - 5 min walk
  • Jean Lafitte National Historical Park and Preserve Visitor Center - 7 min walk
  • Audubon Aquarium of the Americas - 7 min walk

Getting around

  • New Orleans Union Passenger Terminal - 19 min walk
  • AirportLouis Armstrong New Orleans Intl. Airport (MSY) - 25 min drive

Restaurants

  • Couvant — 1 min walk
  • The Press Room — 1 min walk
  • Creole House Restaurant & Oyster Bar — 3 min walk
  • Cafe Giovanni — 3 min walk
  • Red Gravy — 3 min walk

About this property

The Eliza Jane, the Unbound Collection by Hyatt

4-star New Orleans hotel in Central Business District, walk to Canal Street
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business center, concierge services, and dry cleaning. All 196 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as refrigerators and coffee makers. For a bit of entertainment, flat-screen TVs come with first-run movies, and guests will also find iPod docks and free newspapers.
The Eliza Jane, the Unbound Collection by Hyatt offers 196 accommodations with iPod docking stations and laptop-compatible safes. Beds feature Egyptian cotton sheets and premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

55-inch flat-screen televisions come with first-run movies and pay movies. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of GBAC STAR (Hyatt)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • 2 meeting rooms
  • Computer station
  • Conference space (1729 square feet)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Communal living room
  • Fireplace in lobby
  • Renovated entire property - April 2018
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Egyptian cotton sheets
  • Fan
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • First-run movies
  • iPod dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Turndown service

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 3 children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Carlson French Quarter
Country Carlson New Orleans French Quarter
Country Inn Carlson New Orleans French Quarter
Inn Carlson French Quarter
Country Inn Carlson French Quarter
Country Carlson French Quarter
Eliza Jane Hotel New Orleans
Eliza Jane Hotel
Eliza Jane New Orleans
Eliza Jane Unbound Collection Hyatt Hotel New Orleans
Eliza Jane Unbound Collection Hyatt New Orleans
iza Jane Unbound Collection H
The Eliza Jane, the Unbound Collection by Hyatt Hotel
The Eliza Jane, the Unbound Collection by Hyatt New Orleans

Frequently asked questions

Can I cancel my reservation for free at The Eliza Jane, the Unbound Collection by Hyatt and receive a full refund?
Yes, The Eliza Jane, the Unbound Collection by Hyatt offers free cancellation on select room rates, because flexibility matters! Please refer to The Eliza Jane, the Unbound Collection by Hyatt cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at The Eliza Jane, the Unbound Collection by Hyatt?
As of Dec 4, 2020, prices found for a 1-night stay for 2 adults at The Eliza Jane, the Unbound Collection by Hyatt on Dec 6, 2020 start from CA $153, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is The Eliza Jane, the Unbound Collection by Hyatt pet-friendly?
No, only service animals are welcome at the property.
How much is parking at The Eliza Jane, the Unbound Collection by Hyatt?
The Eliza Jane, the Unbound Collection by Hyatt doesn't offer parking.
What time is check-in at The Eliza Jane, the Unbound Collection by Hyatt?
Check-in is from 4 PM - midnight.
What time is check-out at The Eliza Jane, the Unbound Collection by Hyatt?
Check-out is at 11 AM.
Where is The Eliza Jane, the Unbound Collection by Hyatt located?
Located in Central Business District, this hotel is steps from Harrah's New Orleans Casino and Canal Street. Royal Street and Bourbon Street are also within 10 minutes. New Orleans Union Passenger Terminal is 19 minutes by foot.
4.6
Wonderful
5 - Excellent
544
4 - Good
175
3 - Okay
38
2 - Poor
12
1 - Terrible
12

4.7/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

4/5 Good

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities
Amazing room/suite with a lot of room. Very clean and comfortable. I know it’s covid and everything but that seems a big excuse to not do certain things. Staff was very friendly and welcoming but seemed like undertrained college students. Bar service in lobby Saturday night was great! Asked for more coffee pods for room since there is no food or drinks in the hotel - they were never delivered. Would be nice to have the option of at least partial maid service or at least pick up my trash. Paid plenty for the room with no service or amenities “due to covid”
Stayed 2 nights in Nov 2020

2/5 Poor

Travelled with family
Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Amenities, property conditions & facilities
Paid parking through the hotel and Car window was smashed and backpack was stolen and hotel took no responsibility!
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Parking fee was charged and the lot was next to the hotel which was convenient, however there was no discounted fee for a hotel guest.
Stayed 1 night in Nov 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The historical context, the hotel is beautiful and the staff amazing. Close to Bourbon St.
Stayed 5 nights in Oct 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful! Especially the courtyard! It is within walking distance of the aquarium, Harrah's, the French quarter, etc.
Stayed 3 nights in Oct 2020

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