Sheraton New Orleans Hotel

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Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Sheraton New Orleans Hotel

Sheraton New Orleans Hotel

4.0 star property

4.1/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Map
500 Canal St, New Orleans, LA, 70130

Explore the area

  • Popular LocationHarrah's New Orleans Casino4 min walk
  • Popular LocationAudubon Aquarium of the Americas7 min walk
  • Popular LocationCaesars Superdome18 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Choose dates to view prices

About this area

New Orleans

Sheraton New Orleans Hotel is located in New Orleans Central Business District, a neighborhood in New Orleans, and is next to a golf course. Port of New Orleans and Steamboat Natchez Dock are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Canal Street and Royal Street. Looking to enjoy an event or a game? See what's going on at Caesars Superdome or Smoothie King Center. Guests appreciate the hotel's location for the sightseeing.

What's nearby

  • Harrah's New Orleans Casino - 4 min walk
  • Audubon Aquarium of the Americas - 7 min walk
  • Jackson Square - 9 min walk
  • Saint Louis Cathedral - 10 min walk
  • Caesars Superdome - 18 min walk

Getting around

  • New Orleans Union Passenger Terminal - 7 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Huck Finn's Cafe - 3 min walk
  • Commerce - 3 min walk
  • Mike Serio's Po-Boys - 3 min walk
  • CHOPHOUSE NEW ORLEANS - 3 min walk
  • Mr. B's Bistro - 4 min walk

About this property

Sheraton New Orleans Hotel

4-star New Orleans hotel in New Orleans Central Business District, walk to Canal Street
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking.
Sheraton New Orleans Hotel offers 1110 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 48 per night; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:00 AM: USD 24 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Roux Bistro
  • Pelican Bar
  • Starbucks Coffee

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • Outdoor pool
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (105996 square feet)
  • Meeting rooms - 60

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 88 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: USD 24 per person (approximately)
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 48 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 518 out of 1000 reviews
5 - Excellent 52%
Rating 4 - Good. 235 out of 1000 reviews
4 - Good 24%
Rating 3 - Okay. 118 out of 1000 reviews
3 - Okay 12%
Rating 2 - Poor. 64 out of 1000 reviews
2 - Poor 6%
Rating 1 - Terrible. 65 out of 1000 reviews
1 - Terrible 7%

4.2/5

Cleanliness

4.2/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and conveniently located.
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were quite helpful.
Stayed 8 nights in Jul 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, great location waking distance to everything
Stayed 2 nights in Jul 2022

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed at this property a total of 5 nights. First night was as an FIT with Expedia then directly with the hotel for the conf. I had an issue with the room upon c/in (there was a large wet spot by the window and it smelled musty from the wet carpet). I complained to the front desk and they offered a room move. I requested they attempt to try to dry up the spot and get rid of the smell as I had already started to unpack. After 2 days of not properly addressing my concerns (there was essentially no followup by Mgmt and I had to go down to the desk several times only to be told on one occasion...the mgr is assisting a VIP guest) I moved to another room (having go through the inconvenience of having to repack and basically room move myself), waiting for a long time so the front desk agent helping me could get himself a Starbucks coffee for himself (yes he arrived at my door with the new room key holding a cup of coffee in his hand and made no offer to help me move my bags to the new room). Upon settling into the new room...that room was def. not fit to be released for a guest to stay there. The ceiling was peeling from a previous H2O leak (I felt a small wet spot below it), the mirror fixture had missing pieces, there was a wad of tissue or toilet paper (I didn't bother to touch it) wadded up in the door peephole, I stepped on a gel-ish feeling spot at the head of the bed, the list goes on but what makes me the most mad is mgts lack of response & care. Unbefitting for hospitality
Stayed 1 night in Jun 2022