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Sheraton New Orleans Hotel

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Outdoor pool
Premium bedding, down comforters, pillowtop beds, in-room safe
Club Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Sheraton New Orleans Hotel

Sheraton New Orleans Hotel

4.0 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
500 Canal St, New Orleans, LA, 70130

Guests rated this location 9.6/10 - Exceptional

Explore the area

  • Popular LocationHarrah's New Orleans Casino4 min walk
  • Popular LocationAudubon Aquarium of the Americas7 min walk
  • Popular LocationCaesars Superdome18 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)20 min drive

Room options

About this area

New Orleans

Sheraton New Orleans Hotel is located in New Orleans Central Business District, a neighborhood in New Orleans, and is next to a golf course. Travelers looking for local activities can try Port of New Orleans and Julia Street Cruise Terminal, while those looking to experience a bit of culture can stop by National World War II Museum. Looking to enjoy an event or a game while in town? See what's happening at Caesars Superdome or Smoothie King Center. Guests appreciate the hotel's location for the sightseeing.
Visit our New Orleans travel guideOpens in a new window
Map

What's nearby

  • Harrah's New Orleans Casino - 4 min walk
  • Audubon Aquarium of the Americas - 7 min walk
  • Jackson Square - 9 min walk
  • Saint Louis Cathedral - 10 min walk
  • Caesars Superdome - 18 min walk

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 7 min drive
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • Starbucks - 2 min walk
  • Amorino Gelato al Naturale - 2 min walk
  • Creole House Restaurant & Oyster Bar - 1 min walk
  • 55 Fahrenheit at Marriott Lobby - 1 min walk
  • Willies Chicken Shack - 2 min walk

About this property

Sheraton New Orleans Hotel

4-star hotel near Canal Street
Bourbon Street and Caesars Superdome are located near Sheraton New Orleans Hotel, which provides 18 holes of golf, shopping on site, and a coffee shop/cafe. Be sure to enjoy a meal at Roux Bistro, the onsite bistro. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An outdoor pool
  • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
  • An electric car charging station, express check-out, and smoke-free premises
  • A porter/bellhop, wedding services, and ATM/banking services
  • Guest reviews give good marks for the location
Room features
All 1110 rooms feature comforts such as premium bedding and laptop-friendly workspaces, as well as thoughtful touches like desk chairs and air conditioning. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 48 per night; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–11:00 AM: USD 24 per person
  • 1 bar
  • 1 restaurant and 1 coffee shop/cafe
  • Coffee/tea in common area(s)
  • Room service available

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour fitness center
  • 18 holes of golf
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space (105996 square feet)
  • Meeting rooms - 60

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 88 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Valet parking fee: USD 48 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Does Sheraton New Orleans Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Sheraton New Orleans Hotel?

As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at Sheraton New Orleans Hotel on Apr 9, 2023 start from CA $215.56, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton New Orleans Hotel pet-friendly?

Yes, this property allows dogs (limit 1 per room) with a maximum weight of up to 88 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sheraton New Orleans Hotel?

Valet parking is available for USD 48 per night.

What time is check-in at Sheraton New Orleans Hotel?

Check-in is from 4 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton New Orleans Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Sheraton New Orleans Hotel located?

Located in New Orleans Central Business District, this golf hotel is steps from Decatur Street and Canal Street. Harrah's New Orleans Casino and Jackson Square are also within 10 minutes. Canal at Camp Stop and Canal at Chartres Stop are within a 2-minute walk.

Can I cancel my reservation for free at Sheraton New Orleans Hotel and receive a full refund?

Yes, Sheraton New Orleans Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton New Orleans Hotel cancellation policy on our site for more details about any exclusions or requirements.

Sheraton New Orleans Hotel Reviews

Sheraton New Orleans Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 507 out of 1000 reviews" "
" "10 - Excellent 51%
Rating 8 - Good. 239 out of 1000 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 114 out of 1000 reviews" "
" "6 - Okay 11%
Rating 4 - Poor. 71 out of 1000 reviews" "
" "4 - Poor 7%
Rating 2 - Terrible. 69 out of 1000 reviews" "
" "2 - Terrible 7%

8.4/10

Cleanliness

8.3/10

Staff & service

7.9/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2023

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great spot just across the street from the French Quarter
Stayed 5 nights in Mar 2023

8/10 Good

Kendra S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay
Stayed 2 nights in Mar 2023

10/10 Excellent

Janiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Sheraton and it’s my second time staying there !!
Stayed 2 nights in Mar 2023

8/10 Good

Allanda, Greensboro

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Right on the edge of the French Quarter. Walkable to many of the attractions with increased police presence making the area safer than in the past. Not the quietest hotel on a Saturday night due to the increased volume of traffic and people in the city but overall a good place to stay for my family.
Stayed 3 nights in Mar 2023

10/10 Excellent

Fredrick

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient. No problems to report.
Stayed 1 night in Mar 2023

4/10 Poor

Kevin

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
The good: the buffer breakfast. Nice conference space. Nice staff. The not so good: the hotel’s AC is way too high, it was freezing. The set point in the room doesn’t go above 69 degrees. We were so cold that we had to run a hot bath and leave it all day to try to warm up the room. The windows don’t open. The conference space was even colder. There was no hot tub in the hotel, We couldn’t believe such a huge “4 star” hotel could not have one. No robes and slippers, no shower caps, cue tips in the bathroom. Not luxury, The concierge was not a good communicator. Neither my husband or I understood her and are sent us somewhere that didn’t have what we asked. The water pressure in the shower was a joke. Overall more like a 3 star hotel than a 4 star.
Stayed 3 nights in Feb 2023

10/10 Excellent

Laronda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2023

4/10 Poor

Catherine

.
Stayed 1 night in Feb 2023

10/10 Excellent

Mildred Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023