Staffs were friendly and approachable. Room was comfortable. Had a great stay. Will go back again.

All amenities were highest class and very comfortable. And the breakfast was awesome. I had the Japanese style breakfast, especially rice which was made by the individual Kama was so delicious. I strongly recommend this hotel to everyone.

2nd-time stay there. An excellent petit hotel in a convenient location.

Basic budget hotel. Overall decent hotel. Good location (although beware of people hanging around the streets), close to the station, easy to walk to shops close by. The room was ok. To be honest, the room was somewhat clean but could be much better. Ok for 2/3 nights but wouldn’t stay longer.

Kyoto is a great city and Cross Hotel Kyoto is right in the heart of it all-just a 3 minute walk from the Tozai Subway and the Keihan Main Line, and within easy walking distance to the main shopping area, Kiyamachi Dori, Pontocho Alley, and Gion. The hotel itself is modern and clean. The staff was friendly and knowledgeable. We were in town for Gion Matsuri and the reception staff provided great advice for the best vantage points. We selected the option with breakfast included. Although there were 5 choices for set menus, we were allowed to select food items that were not included in the set at no additional cost. Beverages are self service. In the lobby, there is a coffee bar available to guests. The room was spacious with a nice view of Kiyamachi Dori and the mountains. We had a King size bed which was very comfortable. There was a separate shower and large soaking tub. Good water pressure and temperature control in the bath. Amenities such as toothbrushes, are available in the lobby as needed to reduce waste. Bath salts, shampoo, conditioner, and body wash are in the rooms.