"This hotel was booked for two key workers .
On arrival the hotel demanded £100.00 per room - totalling £200.00, despite the website stating one deposit
They also demanded ID from all guests, these could not be given as neither worker had such in their possession, the hotel refused entry and also refused to refund monies paid for booking.
we book on average for workers 35 rooms per month and never have we received such diabolical service , Britannia hotels WILL NEVER be used again."