The Strand Palace Hotel

Photo gallery for The Strand Palace Hotel

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In-room safe, desk, blackout drapes, free WiFi
In-room safe, desk, blackout drapes, free WiFi
In-room safe, desk, blackout drapes, free WiFi
In-room safe, desk, blackout drapes, free WiFi

Overview of The Strand Palace Hotel

VIP Access

The Strand Palace Hotel

4.0 star property

4.2/5 Very good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
Map
372 The Strand, London, England, WC2R 0JJ

Explore the area

  • Popular LocationPiccadilly Circus12 min walk
  • Popular LocationLondon Eye14 min walk
  • Popular LocationBig Ben16 min walk
  • AirportLondon (LHR-Heathrow)47 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

London

In the entertainment district, The Strand Palace Hotel is in London City Centre, a walkable area in London with great airport proximity. Buckingham Palace and London Dungeon are cultural highlights, and some of the area's notable landmarks include Covent Garden Market and Big Ben. Looking to enjoy an event or a game while in town? See what's going on at O2 Arena. Guests love the hotel's convenience to public transportation: Covent Garden Underground Station is 5 minutes by foot and Charing Cross Underground Station is 6 minutes.

What's nearby

  • Covent Garden Market - 4 min walk
  • Trafalgar Square - 7 min walk
  • Piccadilly Circus - 12 min walk
  • London Eye - 14 min walk
  • Big Ben - 16 min walk

Getting around

  • Covent Garden Underground Station - 5 min walk
  • Charing Cross Station - 6 min walk
  • Heathrow Airport (LHR) - 47 min drive

Restaurants

  • Nell Gwynne Tavern - 2 min walk
  • LEON - 2 min walk
  • Christopher's - 2 min walk
  • Campagne + Fromage - 2 min walk
  • Sofra - 3 min walk

About this property

The Strand Palace Hotel

Eco-friendly London hotel in London City Centre, walk to Covent Garden Market
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. Housekeeping is available on request.
The Strand Palace Hotel offers 785 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. LCD televisions come with premium cable channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages spoken

Chinese (Mandarin), English, French, Hindi, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: GBP 20-20 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Haxells Restaurant & Bar

Things to do

  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • ATM/banking services
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free newspapers
  • Laptop-compatible safe
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Early check-in subject to availability
Early check-in fee: GBP 20
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between GBP 20 and GBP 20 per person (approximately)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Palace Strand
Strand Palace
Strand Palace Hotel
Strand Palace Hotel London
Strand Palace London
Hotel Strand Palace
Strand Hotel London
Strand Palace Hotel London, England
The Strand Palace Hotel Hotel
The Strand Palace Hotel London
The Strand Palace Hotel Hotel London

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 986 out of 2127 reviews
5 - Excellent 46%
Rating 4 - Good. 731 out of 2127 reviews
4 - Good 34%
Rating 3 - Okay. 247 out of 2127 reviews
3 - Okay 12%
Rating 2 - Poor. 100 out of 2127 reviews
2 - Poor 5%
Rating 1 - Terrible. 63 out of 2127 reviews
1 - Terrible 3%

4.5/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4.2/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient Locstion
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location, large restaurant open late, helpful staff.
Stayed 24 nights in Jun 2022

2/5 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Arrived one week before my booking, I acknowledge I had made a genuine human error in booking the wrong date but no compromise or compassion was shown by staff or manager and certainly no refund. They did let me book another room so I didn't have to go elsewhere and the hotel is nice.
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
1. The hotel room picture is not what you get. I wanted two twin beds and though we got that they were pushed together. As a mother and daughter traveling I did not want to share a bed with my mom. 2. The view from the hotel was an air conditioning unit there was no view of London. 3. One of the twin mattresses were uncomfortable and had a dip in it so you slept slanted. The staff and room was always nice and clean but the points above made the stay enjoyable. That coupled with we did not get the VIP status we were told about via Expedia.
Stayed 7 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Strand Palace is right in the heart of everything! You can walk to most of the sites, there are a lot of excellent restaurants in the immediate area and the hotel is really nice. Great staff as well. Highly recommend!
Stayed 6 nights in Jun 2022

2/5 Poor

Business traveller
Liked: Cleanliness
I had issues with this hotel before I arrived. I asked if they did hotel transfers from the airport and I was told they didn’t, but can organise it. I never heard back from them, so I emailed and then was told I had to send an email to a different address. I then received an email on the plane on the way there from Australia saying they don’t offer this service and have to organise my own. I had to ring reception to ask for coffee upon arrival. I called to ask for room service after a 24hr flight, only for them to tell me they aren’t doing it that night and I had to go down to the restaurant. Location of the hotel was the best thing about this hotel. The room didn’t look like the photos advertised on the website. There was also no door on the bathroom, which is the first I’ve ever seen. The toilet faced straight to the bed, so lucky I was staying alone, or that would have been weird and awkward. The halls are very outdated compared to the lobby of the hotel. I was quite shocked when I got out of the lift, to be honest.
Stayed 4 nights in May 2022

3/5 Okay

I liked the conveniece
Stayed 2 nights in Jun 2022

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy chevere
Stayed 2 nights in Jun 2022

5/5 Excellent

Travelled with family
Love the location. Staff was friendly and helpful. Only problem was checking in. Desk staff seemed incompetent.
Stayed 3 nights in Jun 2022