Yucatan Peninsula Waterpark Vacations

It was alright the resort lost power a couple times and our room was very warm , it was already hot to begin with the AC would not go down I assumed it was because the sliding door in our room was not sealed correctly or wouldn’t close from the opposite end there was a 2 inch gap that would stay shut told front desk nothing was done about it. Reservations where very hard to get given we were only there for 3 nights it didn’t give us enough time to get on the list apparently you need a few days to get reservations in advance the bar staff was excellent at the swim up the concierge when we arrived and gave us a small tour of the place was upset when we declined any of there “gifts” because we did not want to attend the however long breakfast or presentation that you have to attend to receive it as soon as I said no the final time after declined multiple offers he just walk away from us rudely but other than that it was alright

Staff were friendly and helpful. Food was excellent, but does get a bit repetitive if staying more than a few days.

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.

It was alright the resort lost power a couple times and our room was very warm , it was already hot to begin with the AC would not go down I assumed it was because the sliding door in our room was not sealed correctly or wouldn’t close from the opposite end there was a 2 inch gap that would stay shut told front desk nothing was done about it. Reservations where very hard to get given we were only there for 3 nights it didn’t give us enough time to get on the list apparently you need a few days to get reservations in advance the bar staff was excellent at the swim up the concierge when we arrived and gave us a small tour of the place was upset when we declined any of there “gifts” because we did not want to attend the however long breakfast or presentation that you have to attend to receive it as soon as I said no the final time after declined multiple offers he just walk away from us rudely but other than that it was alright

Staff were friendly and helpful. Food was excellent, but does get a bit repetitive if staying more than a few days.

Very disappointing experience. During check-in on October 11, I was promised a birthday surprise for October 12. I received a note to collect my gift, but during checkout, the employee took the note and returned without my gift. When I asked for the note back, he refused. Please don’t make promises you have no intention of honoring. The room was infested with mosquitoes and had a giant moth, requiring me to request fumigation. The refrigerator was not fully stocked, and housekeeping failed to consistently replace towels and replenish hygiene products. Customer service was equally disappointing. On one occasion, I waited 30 minutes in the lobby just for a bartender to ask what drink I wanted. The hotel also refused to let my inDrive driver (similar to Uber in Mexico) enter the property to pick me up, which was frustrating and inconvenient. Between the poor room conditions, inadequate housekeeping, and terrible customer service, I would not recommend this hotel or stay here again.