We have stayed here twice, once in 2023 & once in 2022. Compared to 2022 the service has gone a bit down. Some of the bartenders are pretty rude and in some areas of the resort they will just completely ignore you. Food was still very good. The shows & entertainment are the exact same as they were in 2022. We thought they would’ve been updated this year, so we ended up being pretty bored in the evening time since we’ve seen every show already. Beach & rooms were great. The differences between the liquors and alcohol at the preferred club or regularly out in the resort are not much of a difference at all. They should have a lot more options for preferred visitors, since the only preferred perks are the lounge/bar itself, private check in, and a room in one of the closer buildings to the beach. We enjoyed going to the nightclub every night, but it opens late at 10:30pm. We wished it would’ve opened earlier, especially since we were bored with the other night time entertainment. The DJ in there was also very redundant, playing the same song selection every night, a not very recent selection either, but will take requests so we took advantage of that. The grounds are gorgeous and the fish, turtles, and other wildlife are amazing! We also felt like the staff were really trying to push paid extras on you this time around. They try really hard for you to purchase extra wine, spirits, and services. Overall it’s a really amazing hotel, we love it, but was better last time we came!