Tulum All inclusive Vacations

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Very nice

This property is centrally located in Tulum so if you’re planning any excursions everything is only 10-15 minutes away. The property itself was under renovation during our visit so there were rolling closures in restaurants and main building. A little annoying but we managed. Glad to see there were renovating as it was in dire need. It’s a dated property but looking past that the staff helped make it great. The live music and shows in the evening were also above average. We spent most of our time on the beach but unfortunately the sea grass was so abundant it made swimming or simply enjoying the sight of the water troubling. The “eco-friendly “ hotels have not figured this out yet and is not limited to this hotel. Special shout out to the VIP concierge team specifically, Gaysler, Reyes, Laura, Daniel and Luisa. Also a shout out to the head chef Efraim who prepared several special meals for us. This team went well above and beyond during an otherwise average stay making it great.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

This property is centrally located in Tulum so if you’re planning any excursions everything is only 10-15 minutes away. The property itself was under renovation during our visit so there were rolling closures in restaurants and main building. A little annoying but we managed. Glad to see there were renovating as it was in dire need. It’s a dated property but looking past that the staff helped make it great. The live music and shows in the evening were also above average. We spent most of our time on the beach but unfortunately the sea grass was so abundant it made swimming or simply enjoying the sight of the water troubling. The “eco-friendly “ hotels have not figured this out yet and is not limited to this hotel. Special shout out to the VIP concierge team specifically, Gaysler, Reyes, Laura, Daniel and Luisa. Also a shout out to the head chef Efraim who prepared several special meals for us. This team went well above and beyond during an otherwise average stay making it great.

Very nice

This property is centrally located in Tulum so if you’re planning any excursions everything is only 10-15 minutes away. The property itself was under renovation during our visit so there were rolling closures in restaurants and main building. A little annoying but we managed. Glad to see there were renovating as it was in dire need. It’s a dated property but looking past that the staff helped make it great. The live music and shows in the evening were also above average. We spent most of our time on the beach but unfortunately the sea grass was so abundant it made swimming or simply enjoying the sight of the water troubling. The “eco-friendly “ hotels have not figured this out yet and is not limited to this hotel. Special shout out to the VIP concierge team specifically, Gaysler, Reyes, Laura, Daniel and Luisa. Also a shout out to the head chef Efraim who prepared several special meals for us. This team went well above and beyond during an otherwise average stay making it great.

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

Very nice