Ana y Jose Hotel & Spa Tulum

Photo gallery for Ana y Jose Hotel & Spa Tulum

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On the beach, beach massages
On the beach, beach massages
On the beach, beach massages
Outdoor pool

Overview of Ana y Jose Hotel & Spa Tulum

VIP Access

Ana y Jose Hotel & Spa Tulum

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Carretera Tulum Boca Paila Km 7, Tulum, QROO, 77780

Explore the area

  • Popular LocationTulum Beach1 min walk
  • Popular LocationVen a la Luz Sculpture7 min walk
  • Popular LocationSFER IK8 min drive
  • AirportTulum, Quintana Roo (TUY)22 min drive

VIP Access

Every VIP Access stay receives consistently high guest reviews and is hand-selected for quality.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Choose dates to view prices

About this area

Tulum

Located in Tulum, Ana y Jose Hotel & Spa Tulum is on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Tulum Beach and Sian Ka'an Biosphere Reserve.

What's nearby

  • Tulum Beach - 1 min walk
  • Ven a la Luz Sculpture - 7 min walk
  • SFER IK - 8 min drive
  • Las Palmas Public Beach - 13 min drive
  • Playa Paraiso - 16 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • Safari - 4 min walk
  • Cenzontle - 9 min walk
  • Juanita Diavola - 9 min walk
  • Mur Mur - 11 min walk
  • Posada margherita - 11 min walk

About this property

Ana y Jose Hotel & Spa Tulum

4-star beach hotel with a full-service spa
Spend the day relaxing on the beach or pampering yourself at Ana y Jose Hotel & Spa Tulum's full-service spa.
Ana y Jose Hotel & Spa Tulum offers 30 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, OM SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily. Guests under 12 years old are not allowed in the spa.

Languages spoken

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beachfront location
  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - Swedish
  • Massage - Thai
  • Reflexology
  • Spa open daily

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • iPod dock

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 52 per day
  • Resort fee: USD 20 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 220 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 12 years old are not allowed in the spa

Property is also known as

ANA Y JOSE
ANA Y JOSE CHARMING
ANA Y JOSE CHARMING HOTEL
ANA Y JOSE CHARMING HOTEL Tulum
ANA Y JOSE CHARMING Tulum
ANA Y JOSE HOTEL
HOTEL ANA Y JOSE
Ana y Jose Charming Hotel Tulum
Ana y Jose Charming Hotel
Ana y Jose Charming Tulum
Ana y Jose Charming
Hotel Ana y Jose Charming Hotel And Spa Tulum
Tulum Ana y Jose Charming Hotel And Spa Hotel
Hotel Ana y Jose Charming Hotel And Spa
Ana y Jose Charming Hotel And Spa Tulum
Ana y Jose Charming Hotel Spa
Ana Y Jose Charming Tulum
Ana y Jose Hotel Spa Tulum
Ana Y Jose & Spa Tulum Tulum
Ana y Jose Hotel & Spa Tulum Hotel
Ana y Jose Hotel & Spa Tulum Tulum
Ana y Jose Hotel & Spa Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 108 out of 163 reviews
5 - Excellent 66%
Rating 4 - Good. 38 out of 163 reviews
4 - Good 23%
Rating 3 - Okay. 11 out of 163 reviews
3 - Okay 7%
Rating 2 - Poor. 5 out of 163 reviews
2 - Poor 3%
Rating 1 - Terrible. 1 out of 163 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.7/5

Eco-friendliness

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place, but unfortunately it has increased in price significantly.
Stayed 3 nights in Mar 2022

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
The location of this property is excellent and the restaurant food is amazing however, the service was not consistently great every time. The complementary breakfast does not include any warm food, it’s only a basket of bread and coffee and a few pieces of fruits. The level of noise is super super loud due to construction next door and also the music from the bar across the street.
Stayed 4 nights in Feb 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean property with very friendly staffs. good location. the only issue was , included breakfast is not what we expected. it's basic.
Stayed 4 nights in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Best go to in tulum
Ana y Jose is the consistent standby in Tulum…Ive stayed many many times… the location, rooms and staff are great-
Stayed 1 night in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing! Our room "The Palma" was priced very reasonable, spacious, private hot tub was amazing, beds were so comfortable, we will definitely be back.
Stayed 3 nights in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful rooms, very clean, ultra friendly staff. We will be going back for sure!
Stayed 7 nights in Dec 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Ana y Jose made this trip really special for us. Would absolutely go back. Our room was great, the continental breakfast was perfect every day and the conditions of the hotel itself was really well kept. Loved our experience here and would love to return.
Stayed 7 nights in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Excellent location!
Stayed 4 nights in Jun 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service. All the staff was the best and made sure that we could find and enjoy everything that we needed. They were on top of everything.
Stayed 5 nights in Jun 2021