Piscine extérieure, cabanas (supplément), chaises longues

Hyatt Regency Santa Clara – Avis

4 out of 5
Hyatt Regency Santa Clara
5101 Great America Pkwy, Santa Clara, CA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 625 avis sur 1001." "
Note de 8 – Bien, d’après 222 avis sur 1001." "
Note de 6 – Acceptable, d’après 83 avis sur 1001." "
Note de 4 – Médiocre, d’après 38 avis sur 1001." "
Note de 2 – Terrible, d’après 33 avis sur 1001." "

9,2/10

Propreté

9,2/10

Service et personnel

8,6/10

Commodités

9,0/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Ruben

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en octobre 2020

10/10 – Excellent

SARAH

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was amazing
Séjour de 1 nuit en mai 2024

8/10 – Bien

Allison

Voyage en famille
Points forts : Propreté, commodités
The a/c wasn’t cooling properly, even after maintenance said it was cooling properly. Only complaint
Séjour de 1 nuit en mai 2024
Tieysha a répondu le 26 mai 2024
Hello Allison,Thank you for your rating as well as your feedback. We are so happy to know that you enjoyed your stay even with your A/C unit not cooling properly. We hope we will have the pleasure of welcoming you back to Hyatt Regency Santa Clara in the future.Best Wishes,

10/10 – Excellent

Rohit

Séjour de 4 nuits en mai 2024
Veronica a répondu le 21 mai 2024
Hello Rohit!Thank you for providing such an excellent star review! We are delighted that you enjoyed your stay with us at Hyatt Regency Santa Clara! We do hope to have the opportunity to welcome you again in the future, so please feel free to contact us should you need any assistance. Thank you for being our guest!

10/10 – Excellent

Nicole

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Lindsey a répondu le 19 mai 2024
Dear Nicole,Thank you for your rating. We appreciate all guest comments and feedback. We would love to have you stay with us again!Best Wishes,

10/10 – Excellent

Jaywant

Voyage d’affaires
Points forts : Commodités, état et installations de l’hébergement
Smooth check-in and great location.
Séjour de 2 nuits en mai 2024
Rebecca a répondu le 15 mai 2024
Hello Jaywant,Thank you for your recent stay at Hyatt Regency Santa Clara. It was our pleasure to welcome you. Happy you enjoyed our wonderful location and for the smooth check in. We hope to welcome you again.Warm regards,Rebecca

10/10 – Excellent

Tamsen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Ana a répondu le 9 mai 2024
Dear Tamsen,We appreciate your excellent rating! Thank you for staying with us while in Santa Clara. We hope to see you again soon!

10/10 – Excellent

Luis

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
The location of this Hyatt is great for those that go to the Levi’s stadium. The front desk could be a little bit more welcoming. Only issue really was the wet floor signs are made to blend with hotel and can’t see them. I knew the floor was wet but I almost slipped walking to the front desk maybe having more mat to dry shoes by front doors could help. Other than that we love staying there.
Séjour de 1 nuit en mai 2024
Krista a répondu le 7 mai 2024
Hello Luis, thank you for your rating and review of your stay with us here at the Hyatt Regency Santa Clara. We are glad to see that you enjoyed your stay with us, and that you found the location of our hotel convenient. Your feedback regarding the wet floor signs is valuable and has been shared with our management team to address any potential improvements as safety is our top priority. We hope to welcome you back as our guest again soon!Kind regards, Krista

8/10 – Bien

Maria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wait for the elevator was too long and not enough dining options to walk to.
Séjour de 2 nuits en mai 2024
Krista a répondu le 7 mai 2024
Hello Maria, thank you for taking the time to provide us with feedback of your stay here at the Hyatt Regency Santa Clara. Your feedback regarding the elevator is valuable and has been shared with our management team to address any potential improvements. We hope to welcome you back again!Warm Regards, Krista

10/10 – Excellent

Sisi

Points forts : Propreté, état et installations de l’hébergement
Great location
Séjour de 1 nuit en mai 2024
John a répondu le 7 mai 2024
Hello Sisi, Thank you for adding this review of our Hyatt Regency Santa Clara. I am happy to see you like our location. I hope you can stay with us again.Best Regards,John

10/10 – Excellent

Gregory D

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel
Séjour de 1 nuit en avril 2024
Krista a répondu le 27 avr. 2024
Hello Gregory D,Thank you so much for your wonderful rating of your stay with us! We are thrilled to hear that you enjoyed your stay with us! We hope to welcome you back as our guest again!Warm Regards, Krista

10/10 – Excellent

Shawn

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stay was very good. Room could use some maintenance- cabinet door for refrigerator was Falling of the hinges.
Séjour de 1 nuit en avril 2024
Ana a répondu le 12 avr. 2024
Greetings Shawn,We appreciate your insightful feedback. Thank you for staying with us while in Santa Clara. We're glad you enjoyed your stay. We will take note of your feedback on the cabinet door. If you'd like to discuss this further, please contact us through our Social or Chat platforms. We look forward to welcoming you back soon!

8/10 – Bien

Mark, Seattle

Points forts : Propreté, service et personnel
Séjour de 2 nuits en avril 2024
Lindsey a répondu le 7 avr. 2024
Dear Mark,Thank you for your rating! We appreciate all guest comments and reviews! We would love to welcome you back as our guest again soon!!Best Wishes,

8/10 – Bien

Siam, Walnut Creek

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
$40 per night for parking is ridiculous
Séjour de 1 nuit en avril 2024
Tania a répondu le 6 avr. 2024
Hello Siam,Thank you for the feedback and rating. Your feedback and insight regarding parking cost is important to us. I would like to forward those concerns to upper management. We thank you again for your feedback and hope to have the opportunity to welcome you back.Best wishes,Tania

6/10 – Acceptable

Kristina

Voyage en famille
Points faibles : Commodités
Did not let us have connecting rooms, gave away adjoining rooms to other single room guests even though I confirmed the adjoining rooms the day prior. Was such a hassle for our family with two children.
Séjour de 2 nuits en mars 2024
Lindsey a répondu le 8 mars 2024
Hello Kristina,We are thankful that you took time out to send in a review and share your stay experience. We appreciate guests like you for letting us know where we are falling short so that we can make the necessary adjustments to prevent this in the future. We will speak with our team to makes sure the issue is resolved so that no other guest will experience the same problem. Please contact us on one of our Social Media outlets such as Facebook, Twitter, or by using our World of Hyatt chat to further assist you. We hope to keep you as a valued guest and would like to work with you to get this fully resolved. We hope to hear from you soon. Best Regards,

10/10 – Excellent

Chanie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Over priced but nice
Séjour de 1 nuit en décembre 2023
Jamie a répondu le 3 mars 2024
Dear Chanie,Thank you for taking the time to review our Hyatt Regency Santa Clara! We're glad to see that you enjoyed your stay with us, and we appreciate your feedback! We hope to welcome you back as our guest again in the future!Warm regards,Jamie

6/10 – Acceptable

Julia

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The beds are small and uncomfortable, especially for a family of 3. The food was ok. Service was good, hotel was clean.
Séjour de 3 nuits en février 2024
Betsy a répondu le 29 févr. 2024
Hello Julia,Thank you for staying with us and thank you for your feedback. We are happy to know you enjoyed our hotel and you felt the service was good. We do apologize if the bed did not meet expectations. We will be sure to share your comments with our management team. We appreciate the insights and feedback, and we hope to have the opportunity to welcome you again soon. Warm Regards,

10/10 – Excellent

JERRY

Points forts : Propreté, état et installations de l’hébergement
Wonderful Stay.
Séjour de 1 nuit en février 2024
Laura a répondu le 26 févr. 2024
Dear Jerry,Thank you so much for you patronage and for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to welcome you back to Hyatt Regency Santa Clara in the near future. Best regards,

4/10 – Médiocre

Timothy A

Séjour de 1 nuit en février 2024
Melinda a répondu le 22 mars 2024
Dear Timothy,Thank you for taking the time to review our property. We are remorseful to hear that your stay did not meet expectations and of your disappointment. Your feedback is very important to us, and we would like to discuss this further with you; please reach out to us on our social media or chat channels. We hope to welcome you back to Hyatt Regency Santa Clara for an improved stay that exceeds all expectations.Warm regards,Melinda

10/10 – Excellent

Matthew

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Candace a répondu le 26 févr. 2024
Dear Matthew,Thank you for taking the time to leave a rating of our hotel. We welcome your feedback, suggestions, and comments. We hope to welcome you again in the future at Hyatt Regency Santa Clara.Warm regards,Candace

6/10 – Acceptable

Emma

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
For how expensive this hotel is… you think they’d offer toilet paper that isn’t paper thin. No wash clothes provided in the rooms. The hot tub was broken and the pool was freezing. The rooms were very basic and a little outdated. The staff was friendly …the bar was nice. And the location is great.
Séjour de 1 nuit en février 2024
Jamie a répondu le 26 févr. 2024
Dear Emma,Thank you for taking the time to review our Hyatt Regency Santa Clara. We sincerely apologize for any inconvenience caused by the issues you experienced. Your feedback has been shared with our executive team for immediate investigation. We're pleased to hear that you found our team friendly and enjoyed the location of our hotel. Thank you for staying with us, we hope to welcome you back as our guest for an improved stay experience in the future.Warm regards,Jamie

10/10 – Excellent

Ervin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the rooms with the balcony
Séjour de 1 nuit en février 2024
Laura a répondu le 25 févr. 2024
Dear Ervin,Thank you so much for the 5-star rating. We love hearing that you enjoyed spending time relaxing on the balcony and that you had a great stay with us. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 – Excellent

Cynthia

Séjour de 1 nuit en février 2024
Betsy a répondu le 26 févr. 2024
Dear Cynthia,Thank you for the 10/10 rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,

8/10 – Bien

John

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Close to perfect
I don't have any complaints about the hotel itself. The service was great. Just wished a store was open later and parking didn't cost so much.
Séjour de 1 nuit en février 2024
Laura a répondu le 25 févr. 2024
Dear John,Thank you for sharing your experience with us. Your feedback on parking fees and outlet hours is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,

10/10 – Excellent

Jason

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We came here for my wife’s 40th birthday weekend. We stayed in a king room, high floor. Room was amazing. Staff was extremely friendly and helpful. We dined at the Evolution bar and restaurant. Everything from the appetizers to the entrees were great. Staff sang happy birthday to my wife with dessert. Even the chef came out and asked how everything was. Amazing experience. Highly recommend this hotel.
Séjour de 1 nuit en février 2024
Angela a répondu le 19 févr. 2024
Hello Jason, We are grateful for your valuable feedback. Thank you for choosing us to celebrate your wife's 40th birthday weekend. It brings us immense pleasure to know that our staff played a significant role in making your stay unforgettable and that you enjoyed our hotel and dining options. We would love to have you back soon, and if there is anything we can do to assist you, please do not hesitate to contact us. Best regards, Angela

8/10 – Bien

HomeGrown

Séjour de 2 nuits en février 2024
Tieysha a répondu le 10 févr. 2024
Hello HomeGrown,Thank you for your rating. We hope you enjoyed your stay, and we look forward to welcoming you back to Hyatt Regency Santa Clara soon.Best Wishes,

10/10 – Excellent

Brodrick

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The incidental fee is what’s crazy…everything else is great
Séjour de 3 nuits en décembre 2023
Veronica a répondu le 8 févr. 2024
Hello Brodrick!Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed your stay with us, and that everything was great! I am sorry to hear that the incidental fee was crazy and will ensure to pass along your feedback to our executive management team as it does allow us the opportunity to improve our services. We do hope to have the opportunity to welcome you back in the future, so please feel free to contact us should you need any assistance.

8/10 – Bien

Justin

Points forts : Propreté, service et personnel
Rooms were dated. But overall good experience.
Séjour de 2 nuits en février 2024
Laura a répondu le 5 févr. 2024
Dear Justin, Thank you for taking the time to share your feedback. We are happy to hear that your stay with us was overall a good experience. We value your feedback on the condition of our rooms and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back soon. Best regards,

10/10 – Excellent

Melissa

Séjour de 2 nuits en janvier 2024
Laura a répondu le 4 févr. 2024
Dear Melissa,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable. We hope to have the opportunity to welcome you back soon. Best regards,

8/10 – Bien

Denise

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very convenient to Levi Stadium
Séjour de 1 nuit en janvier 2024
Candace a répondu le 2 févr. 2024
Dear Denise,I want to thank you for being a guest of our hotel and for taking the time to share your experience. We are glad that the location was convenient and hope to welcome you again at Hyatt Regency Santa Clara.Warm regards,Candace

6/10 – Acceptable

Vinayender

Séjour de 4 nuits en janvier 2024
Betsy a répondu le 1 févr. 2024
Dear Vinayender,Thank you for the feedback and rating and thank you for staying with us. We hope to welcome you back as our guest again soon.Warm Regards,

8/10 – Bien

Kaitlin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This was a great option for attending the NFC Championship game as the distance to the stadium is hard to beat. However, management was WAY understaffed. The lobby bar had run out of beer by 1pm and the line to check in was out the front door of the hotel.
Séjour de 1 nuit en janvier 2024
Jamie a répondu le 31 janv. 2024
Dear Kaitlin,Thank you for taking the time to review our Hyatt Regency Santa Clara. We're delighted to hear that our location was convenient for your stay!We appreciate your feedback in regard to our staffing and apologize for any inconvenience caused. We will share this with our team to address this and prevent similar issues in the future.We hope to welcome you back as our guest again soon!Warm regards,Jamie

8/10 – Bien

May

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, walking distance to Levi Stadium, very friendly helpful staff.
Séjour de 1 nuit en janvier 2024
Jamie a répondu le 31 janv. 2024
Dear May,Thank you for your great review of our Hyatt Regency Santa Clara! It was great to hear that you enjoyed your stay with us, and that the convenience of our location, and the service provided by our team helped contribute to an enjoyable stay. We hope to welcome you back as our guest for another great stay in the future!Warm regards,Jamie

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Jamie a répondu le 31 janv. 2024
Dear Susan,Thank you for your excellent 10/10 rating of our Hyatt Regency Santa Clara! We're delighted that you enjoyed your stay with us, and we hope to have the opportunity to welcome you back as our guest again soon!Warm regards,Jamie

10/10 – Excellent

Vanessa

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Melinda a répondu le 19 janv. 2024
Dear Vanessa,Thank you for taking the time to review our property. We hope to welcome you back soon!Warm regards,Melinda

10/10 – Excellent

Matthew

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Jamie a répondu le 16 janv. 2024
Dear Matthew,Thank you for your wonderful 5-star rating for our Hyatt Regency Santa Clara! We're delighted to see that you enjoyed your stay with us, and we hope to welcome you back for another enjoyable stay in the future!

4/10 – Médiocre

Andrea

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Terrible nights sleep
Horrible beds! The pillows and mattresses felt like rocks. The furniture was torn up and falling apart. We stayed for the connection to the convention center and it served a purpose but the hotel is in need of some serious attention.
Séjour de 1 nuit en janvier 2024
Laura a répondu le 14 janv. 2024
Dear Andrea,Thank you for sharing your experience with us. We sincerely apologize for the troubles you faced during your stay. Your feedback on our bedding and furniture condition is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time..Best regards,

10/10 – Excellent

Melissa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
AWESOME
👍
Séjour de 1 nuit en janvier 2024
Jamison a répondu le 13 janv. 2024
Hello Melissa, Thank you for your 5-star rating as well as your review. We are so glad that you enjoyed your stay. We look forward to welcoming you back to Hyatt Regency Santa Clara!Best regards,Jamison

10/10 – Excellent

Josh

Séjour de 2 nuits en janvier 2024
Candace a répondu le 15 janv. 2024
Dear Josh,Thanks for taking the time to leave a rating on your recent stay with us! We are glad that you enjoyed your visit and hope to welcome you back again soon at Hyatt Regency Santa Clara!Warm regards,Candace

10/10 – Excellent

Mayra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Candace a répondu le 14 janv. 2024
Dear Mayra,Thank you for your 5-star rating of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Santa Clara!Warm regards,Candace

10/10 – Excellent

Lisa

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Will come again.
Very accommodating when I was trying to merge 2 reservations. Super friendly staff. Rooms are clean and comfortable.
Séjour de 1 nuit en janvier 2024
Tieysha a répondu le 13 janv. 2024
Hello Lisa,Thank you for rating as well as your feedback. We are so pleased to know that you enjoyed our friendly staff, and our clean and comfortable rooms. We hope we will have a pleasure of welcoming you back to Hyatt Regency Santa Clara in the future. Best Wishes,

8/10 – Bien

Kimberly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There is a limited number of TV channels available. You are able to link your phone to cast streaming services, but I had a hard time with some of the services. Staff is nice and helpful. Parking is $20 a day for members, otherwise it is $40 a day. Overall, pleasant experience would’ve like cheaper parking since I was only there at night mainly.
Séjour de 4 nuits en janvier 2024
Melinda a répondu le 10 janv. 2024
Dear Kimberly,Thank you for taking the time to review our property. We are so glad to hear our staff was nice and provided helpful service. I apologize you had a hard time with some of the services for streaming and that you found the parking expensive. We will be sure to share your comments with our management team. We hope to welcome you back soon!Warm regards,Melinda

6/10 – Acceptable

Hannah

Points forts : Service et personnel
Séjour de 2 nuits en janvier 2024
Michaela a répondu le 10 janv. 2024
Hello Hannah. I want to thank you for your patronage to us at Hyatt Regency Santa Clara. I am pleased you enjoyed your time with us and truly appreciate your review. I hope to have you back as our Guest in the future. Reach out if you need anything. We are here for you!

2/10 – Terrible

Alicia

Points faibles : Service et personnel
Sold my room due to me checking in past 12 hours of my expected arrival time.
Séjour de 2 nuits en janvier 2024
Anisa a répondu le 13 janv. 2024
Hello Alicia,Thank you for leaving a review. We apologize for the inconvenience if the room was not available during your check in time. We will be sure to share your feedback with our leadership team as they continuously seek to improve our day to day operations and services with the help from our guests' feedback. We hope to see you again soon.Best Regards,

2/10 – Terrible

john

Points forts : Propreté
Séjour de 3 nuits en janvier 2024
Ana a répondu le 11 janv. 2024
Dear John,Thank you for providing your feedback. We appear to have missed the mark during your visit. If you'd like to talk about it further, please contact us through our Social or Chat platforms. We hope to improve your visit the next time you come.

10/10 – Excellent

ESTHER

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Michaela a répondu le 9 janv. 2024
Hi Esther.Thank you for being our Guest at Hyatt Regency Santa Clara. I am pleased you enjoyed your time with us, and I truly appreciate your review. I look forward to welcoming you back as our Guest in the future. Have an amazing day!

10/10 – Excellent

Manjula

Séjour de 1 nuit en janvier 2024
Jamison a répondu le 10 janv. 2024
Hello Manjula, Thank you for taking the time to leave a rating review of our hotel. We hope you enjoyed your stay and look forward to welcoming you again at Hyatt Regency Santa Clara!Best regards,Jamison

10/10 – Excellent

Ana

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Michaela a répondu le 9 janv. 2024
Dear Ana,I personally want to thank you for being our Guest at Hyatt Regency Santa Clara. I am happy your time with us was a success and thank you for your time and review. We look forward to welcoming you back at some point in the future. Have a great day!

10/10 – Excellent

Helene

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Laura a répondu le 8 janv. 2024
Dear Helene,Thank you so much for the 5-star rating. We are so happy to hear that your stay with us was enjoyable. We hope to see you again soon. Best regards,

10/10 – Excellent

Regina

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent staff - everyone was very friendly
Séjour de 1 nuit en décembre 2023
Laura a répondu le 9 janv. 2024
Dear Regina,Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with the service from our staff. We hope to have the opportunity to welcome you back soon. Best regards,