Embassy Suites by Hilton Anaheim South

The decor on the first floor was really well done and it all makes the visit to Anaheim that much more special. However, the waterfall can be noisy at times when some people might prefer it more quiet. Also, rooms near the elevators can constantly hear them as they move and may also find that uncomfortable or unpleasant. Overall, I really enjoyed my stay here. It was my first time visiting Anaheim and although it was only for the weekend, I had a great time and it was all made even better with the great room I stayed at and the fantastic service I received.

The proximity to Disneyland is great. The shower dripped every night. We asked every morning and they said they fixed it. Then after evening showers it dripped all night. In addition one morning at 5am there was a fire false alarm. There was also no hot water one evening.

There is no emergency contingency plan in place at this property. My grandson's arm was trapped in the elevator door for over 6 minutes. No one responded to the elevator call, the bell was disconnected and no one came to check on the 911 call that was placed by his 10 year old brother. The alarm did not work on the elevator call, no one responded to the screams to call 911, although people came out of their rooms to see what was happening, people heard my grandson's screams, my son's call for someone to call 911. I HEARD THE CALLS, CAME OUT OF MY ROOM AND TRIED TO to assist to no avail until another man came out to help and were finally able to release him. When I asked reception for a first aid box or the hotels emergency responder I was told there wasn't one, when asked for them to call 911 to have them appraise his injuries, I was told that I had to call that he wasn't allowed TO call. Three people at the front desk, and no one could help?