This is our second time here. We love this place but our favorite aspect is their customer service. Ms. Saira checked us in this time. She was simply wonderful! She made our check in so smooth and accommodated our needs without questions. She went the extra mile and treated us like family, I was so happy she was the one at the desk. Our stay was great as usual. Unfortunately During these times of covid was difficult to feel comfortable in the pool. People are distanced but not as much as they should and the employees wore face coverings but the customers walked around without masks. I feel maybe they should reinforce it. These are difficult times, i was still so happy to have awesome customer service!