- Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited because I knew the Residence Inn is known to be a great facility. This one was really under par. The room was ok, but had a huge stain in the middle of the living room floor. Not enough supplies or toiletries. Pans were missing from the kitchen, only found one lid. There was a coffee pot, but no filters to even make the coffee, which they only had decaf anyway, so we had to go out and buy some along with the filters since the worker at the front desk said they only had decaf. There were no blankets or pillows for the pull out sofa bed and the worst was the pool. There was trash all over the pool area. Even a diaper that remained on the floor for 2 days. There were red cups and plastic trash floating in the pool and it was so dirty and cloudy. I smelled not one hint of chlorine, which can be annoying to most, but I least it keeps it clean. I complained about everything and told the woman at the front desk, that pool should not even be open in that condition. And not one cleaning person or pool attendant in sight. I was very disappointed and doubt I will ever stay at that property again. Oh, and no gym or free breakfast.