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Hilton Cincinnati Netherland Plaza – Avis

4 out of 5
Hilton Cincinnati Netherland Plaza
35 W 5th St, Cincinnati, OH

Avis

7,4

Bien

Note de 10 – Excellent, d’après 393 avis sur 1003." "
Note de 8 – Bien, d’après 237 avis sur 1003." "
Note de 6 – Acceptable, d’après 157 avis sur 1003." "
Note de 4 – Médiocre, d’après 111 avis sur 1003." "
Note de 2 – Terrible, d’après 105 avis sur 1003." "

8,0/10

Propreté

8,2/10

Service et personnel

7,4/10

Commodités

7,6/10

État et installations de l’hébergement

7,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Valérie

Points forts : Propreté, service et personnel
Séjour de 3 nuits en avril 2024
AGM a répondu le 18 avr. 2024
Thank you for staying with us.

2/10 – Terrible

Voyageur vérifié

Voyage en groupe
Points faibles : Propreté, état et installations de l’hébergement
Kinda bad overall
Hi, I stayed at the Hilton in Cincinnati on december 4th and 5th. The experience wasn’t great. When I checked in I’ve been assigned a room that already had guest in it. I had to go back to the desk to get another one. The second room was bad with bath/shower clogged and even the sink was with black water coming out from the drain. There were also stains in many areas on the carpet. On sunday, I went back to explain and I got discounted price at 100$ a night for 2 nights so around 236$ total. I went back again to make sure I wouldn’t be charged for more since there were 3 charges on my credit card at that point. The person at the frontdesk told me everything would sort out by itself and not to worry. Now, a week later I have multiple charges on my credit card plus another pending charge. Can we please fix this and make it 236$ again. Thanks
Séjour de 2 nuits en décembre 2021
Fares a répondu le 18 déc. 2021
Please accept our apologies and thank you for your feedback .

2/10 – Terrible

Anne

Voyage en famille avec de jeunes enfants
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
Staff were extremely unhelpful. Were left to “figure out parking for yourself” and weren’t instructed where the hotel parking was/ was told there wasn’t any. The hotel was extremely busy and there were not enough working elevators, it took 15 mins to wait to get down to the lobby.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the entire hotel. Updated charging stations for phone would be a good thing. Staff was amazing friendly knowledgeable very easy to work with. Perfect. We will return many timrs dont change a thing. Great place for family. Thank you James from the front desk who was very helpful.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Historic hotel well maintained. Enjoyed my visit
Séjour de 2 nuits en mai 2024

8/10 – Bien

Ailyne

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
It was ok
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Ambar

Voyage en famille
Points faibles : Commodités
Hotel is definitely not a 4 star. It’s more of a 3 stars. Hotel and a super downgraded. Rooms smelled humid and were muggy. Only good thing it was walking distance to Great American Ballpark
Séjour de 2 nuits en mai 2024

8/10 – Bien

Lee

Voyage de couple
Points forts : Propreté, commodités
Busy weekend with a Reds game, Taste of Cincinnati and Memorial Day, yet there were only 2 people working check in. And apparently only one or two elevators working. We waited 30 minutes in line to check in. A Hilton property should be better prepared.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Seth

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel & staff
Séjour de 1 nuit en avril 2024

8/10 – Bien

Weiqing

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel is a masterpiece of art and deco architecture. The location is great and convenient with many options of dining. The breakfast is good. The hotel and the hotel room could have some update, for example, the lighting design and bathroom can be renovated to the current style.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Moustapha

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hilton Netherland Cincinnati is well located with easy access and close to shops, restaurants and other banks.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Kevin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Michelle

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel was so beautiful and the staff were so nice!!!!
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

William

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The a shower was very slow to warm for a shower. The room had a lamp did not work. the bath tub liner was very uncomfortable. Counter bath space was inadequate.
Séjour de 2 nuits en mai 2024
AGM a répondu le 13 mai 2024
We are sorry you were disappointed with your stay.

2/10 – Terrible

Regina D

Points forts : Propreté, état et installations de l’hébergement
The check in was great. We ask for connecting rooms but it wasn't available, we were side by side. We had our daughter, 33 and her friend. The people in the room next to them were l loud, very very loud, they called security 2 times. They were told to quite down, the second time, security stood close by and they over heard the people yell, want us to be quite, here you go. And they got even louder, not sure what happened then. My daughter is fighting breast cancer and needed to rest. We told told front desk when we left. She put info on computer, so when you called they had everything you would need. We are requesting a refund. My daughter did not get the rest she needed so she ended up using wheelchair the rest of our day.
Séjour de 1 nuit en mai 2024
AGM a répondu le 13 mai 2024
We are so sorry your daughter didn't get the rest she needed. We will address our late night noise policy with our security team.

6/10 – Acceptable

Jeffrey

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
AGM a répondu le 13 mai 2024
Thank you for staying with us.

4/10 – Médiocre

Donald J

Voyage en famille
Points faibles : Propreté, service et personnel
I had issues with the parking garage and the front desk said it was not something they could help me resolve because it was another company. My bed comforter was stained. Had to use the hand held shower head because the water flow was poor. Was confronted by a homeless person inside the entrance of the hotel. Now I found out I was charge $1.00 twice for what I don't know. The concierge was clueless and could not understand him.
Séjour de 2 nuits en mai 2024
AGM a répondu le 13 mai 2024
We are sorry your stay was so disappointing.

10/10 – Excellent

Vinay

Séjour de 1 nuit en mai 2024

10/10 – Excellent

ryan

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean. Good staff, except for one person at check-in. Not sure what that was about. Nice rooms. Good food options in area, everything very walkable. Would stay here again.
Séjour de 4 nuits en mai 2024
AGM a répondu le 13 mai 2024
We are glad you enjoyed your stay with us.

4/10 – Médiocre

Raymo

Séjour de 2 nuits en mai 2024

10/10 – Excellent

Andrew

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent, gorgeous hotel. The art deco design is beautiful. Well-placed next to lots of things to do in Cincinnati.
Séjour de 3 nuits en mai 2024
AGM a répondu le 7 mai 2024
We are glad you were pleased with your stay.

8/10 – Bien

Steven

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
AGM a répondu le 7 mai 2024
Thank you for staying with us.

10/10 – Excellent

Denise

Excellent service
Séjour de 2 nuits en avril 2024
AGM a répondu le 7 mai 2024
We are glad you appreciated the service.

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
AGM a répondu le 7 mai 2024
Thank you for staying with us.

8/10 – Bien

Reed

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was there for a professional conference. It was an excellent venue.
Séjour de 5 nuits en février 2024
AGM a répondu le 18 avr. 2024
Thank you for staying with us.

6/10 – Acceptable

Andrew

Voyage de couple
Points forts : Propreté, service et personnel
While the hotel and staff were accommodating and nice, we paid for a king jacuzzi room and experienced no hot water in the jacuzzi, making the upgraded room a waste of money spent.
Séjour de 2 nuits en avril 2024
AGM a répondu le 18 avr. 2024
We are sorry the jacuzzi didn't have hot water. We did experience a system issue with the hot water over the weekend.

10/10 – Excellent

Glenn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
AGM a répondu le 18 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Christopher

Points forts : Propreté
Séjour de 1 nuit en avril 2024
AGM a répondu le 18 avr. 2024
Thank you for staying with us.

8/10 – Bien

Mark

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall a very nice 2 night stay in this classic hotel @ very inexpensive rates for reasons I’m not entirely clear. The reason it’s not a 5 star is because we called the front desk in the mid morning to report (1) our shampoo bottle was empty in the shower and (2) there was a reading light - light bulb - out by the bed. We were assured this would be handled during the day. We returned 12 hours later to the same issues!
Séjour de 2 nuits en avril 2024
AGM a répondu le 18 avr. 2024
Thank you for staying with us. We are sorry about the shampoo and the reading light.

8/10 – Bien

Kathy

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
The location was perfect for us. We could walk or take the free trolley everywhere we wanted to go. Only one staff person was helpful- the hostess at the restaurant acted as a concierge and gave us maps and directions. The front desk clerk when we checked in was NOT helpful in the least. Did not even tell us we had to use the room key to use the elevator or where to find baggage carts. Our room service tray from the first night was still in the hallway 2 days later. It took over 10 minutes for them to even answer the phone to place an order. Maid service was good.
Séjour de 2 nuits en avril 2024
AGM a répondu le 18 avr. 2024
We are sorry your experience wasn't more pleasant.

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Typical metro area.
Séjour de 1 nuit en avril 2024
AGM a répondu le 18 avr. 2024
Thanks for staying with us.

8/10 – Bien

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
AGM a répondu le 18 avr. 2024
Thanks for staying with us.

2/10 – Terrible

Doria A

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
This property needs a MAJOR RENOVATION! The Staff was very lack luster and were not able to help me with finding a blanket or connecting to the WIFI. I moved rooms twice to properly connect to the wifi but to no avail, I was never able to get on the internet. All of the shops in the basement were vacant. The hotel had potential but for the price I paid, potential isn’t enough.
Séjour de 3 nuits en mars 2024
AGM a répondu le 5 avr. 2024
We are so sorry you had a bad experience staying with us. We are working diligently to improve areas of our operation. We are currently installing new WiFi and hope you give us another change to earn your trust in the future.

10/10 – Excellent

Donna, monroeville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly, helpful and knowledgeable staff
Séjour de 4 nuits en mars 2024
AGM a répondu le 5 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Morgan

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Bathroom tub needs to be reglazed or updated.
Séjour de 2 nuits en mars 2024
AGM a répondu le 1 avr. 2024
Thank you for your comments.

10/10 – Excellent

Randy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great downtown location
Séjour de 2 nuits en mars 2024
AGM a répondu le 1 avr. 2024
Thank you for staying with us. We are glad you enjoyed your stay.

6/10 – Acceptable

Joann

Voyage en famille
Points forts : Service et personnel, commodités
Room was not good, not kept up well. Would not recommend this hotel.
Séjour de 2 nuits en mars 2024
AGM a répondu le 1 avr. 2024
We are sorry you were disappointed with your stay.

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hospitality of the employees was really nice welcoming my family and I.
Séjour de 1 nuit en mars 2024
AGM a répondu le 29 mars 2024
We are glad you appreciated the staff. Thank you for stayng with us.

8/10 – Bien

Nathan

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking is always difficult downtown. Unclear directions on what or where to park. Had to ask.
Séjour de 1 nuit en mars 2024
AGM a répondu le 26 mars 2024
Parking can be a challenge downtown.

8/10 – Bien

Mike

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
AGM a répondu le 26 mars 2024
Thank you for staying with us.

10/10 – Excellent

Arwinda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
AGM a répondu le 26 mars 2024
Glad you enjoyed your stay.

10/10 – Excellent

KWESI

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Gatsby styled property
Séjour de 4 nuits en mars 2024
AGM a répondu le 26 mars 2024
Glad you enjoyed your stay with us.

6/10 – Acceptable

Shannell

Voyage en groupe
Points forts : Propreté, service et personnel
The parking lot is disconnected, so there is a bit of travel from one building to another and a few elevator rides to get back to the hotel. The property is in what seems to be an abandoned mall. It gives creepy more than historic.
Séjour de 2 nuits en mars 2024
AGM a répondu le 22 mars 2024
The office building and mall area have been purchased and are currently being converted to condos. We apologize for the current appearance.

8/10 – Bien

Dana

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Beautiful building - surrounding development needs to be completed to improve experience. Walkable to downtown
Séjour de 2 nuits en mars 2024
AGM a répondu le 22 mars 2024
Thank you for staying with us. We are looking forward to the surrounding developments completion as well.

8/10 – Bien

Zachary

Séjour de 1 nuit en mars 2024
AGM a répondu le 18 avr. 2024
Thank you for staying with us.

8/10 – Bien

Scott

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
AGM a répondu le 22 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 – Excellent

Amy

Séjour de 2 nuits en mars 2024
AGM a répondu le 22 mars 2024
We appreciate you staying with us.

8/10 – Bien

Candace

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They did not have a mini suite room that I originally reserved available. They then gave me a downgraded room a larger size, two queen bed room, and charged me the same price. I wasn’t happy with being charged the same price for a downgraded room.
Séjour de 2 nuits en mars 2024
AGM a répondu le 22 mars 2024
We apologize for the inconvenience and hope you give us another opportunity to serve you in the future.

2/10 – Terrible

Kristopher, Washington

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Worst property I’ve ever stayed in my life. Everything is severely outdated. Furniture, carpet, wallpaper, and fixtures were all from the plate 60s to early 70s. The bed was rockhard and old and everything had stains on it. The drapes did not open. The toilet was from a public school. And the shower never worked.
Séjour de 2 nuits en mars 2024
AGM/ Ted VB a répondu le 22 mars 2024
We are so sorry you stay with us wasn't more pleasant. If there is anything we can do to make it up to you please let us know by reaching out to the hotel directly.