2/5 Poor
Noel
Travelled with partner
Sept 20, 2022
Liked: Staff & service
Disliked: Cleanliness
I very much enjoyed the architecture of this property. It was beautiful. Upon entrance, the staff was very friendly and kind. I MUCH expected these rooms to look as pictured, but ours, 1008 was VERY outdated and VERY disgusting. I called down to the front desk to ask if someone could be sent to clean our room. I was told no because they had the Lincoln Electric banquet and several other events (a wedding) happening and the staff was limited. I asked for another room, but they were unable to accommodate that. We booked this room on a whim as our airbnb had bed bugs. This was the ONLY hotel in downtown cleveland that even had a room. I felt lucky -- however, we paid $586.56 for ONE NIGHT at this place. The rooms (at least ours) was equivalent to a room we could've gotten for $100. There was dust EVERYWHERE, our soap in our bathroom was used, the toilet and shower weren't cleaned prior (there were hairs and urine stains on the toilet seat), our bed was barely made, stains all over the carpet, musty smell in the room, and nasty stains on the walls. The ONLY thing I liked about this room in particular was that the bed was free of bed bugs and the mattress was clean. I am so disappointed and had I gotten a chance to see this room prior to booking, I would've stayed in Independence and ubered to downtown. The only other good thing about this hotel is it is nice on arrival and it is centrally located to everything. I desperately would like to recover some of my funds if possible.
Noel
Stayed 1 night in Sep 2022