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Overview of Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

Photo gallery

Featured Image
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes
Pillowtop beds, in-room safe, desk, blackout drapes

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationProgressive Field13 min walk
    Popular LocationRock and Roll Hall of Fame18 min walk
    Popular LocationCuyahoga Valley National Park12 min drive
    AirportCleveland, OH (CLE-Hopkins Intl.)15 min drive

Choose dates to view prices

Family Suite, 1 King Bed, Non Smoking (Worklife)

  • 521 sq ft
  • Sleeps 4
  • 1 King Bed

Premium Room, 1 King Bed, Non Smoking, View (Worklife)

4.3/5 guest room rating
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Standard Room

4.3/5 guest room rating
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower, Worklife)

4.6/5 guest room rating
  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Non Smoking (Worklife)

4.7/5 guest room rating
  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

4.6/5 guest room rating
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Accessible, Non Smoking (Bathtub, Worklife)

4.1/5 guest room rating
  • 292 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

4.7/5 guest room rating
  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed with Sofa bed, Non Smoking (Worklife)

  • 411 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Non Smoking, View (Chandelier View, Worklife)

  • 521 sq ft
  • Sleeps 2
  • 1 King Bed

About this area

Cleveland

Located in Cleveland's Gateway District neighborhood, Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel is in the city center and near a metro station. Rock and Roll Hall of Fame and Great Lakes Science Center are cultural highlights of the area. Looking to enjoy an event or a game? See what's going on at Rocket Mortgage FieldHouse or Progressive Field. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Cleveland Arcade - 7 min walk
  • East 4th Street - 8 min walk
  • Progressive Field - 13 min walk
  • Rock and Roll Hall of Fame - 18 min walk
  • Cuyahoga Valley National Park - 12 min drive

Getting around

  • Tower City-Public Square Station - 14 min walk
  • Cleveland Station - 19 min walk
  • Cleveland Hopkins International Airport (CLE) - 15 min drive

Restaurants

  • Ghost Light Restaurant — 1 min walk
  • Adega — 3 min walk
  • The Clevelander — 4 min walk
  • Hofbräuhaus — 5 min walk
  • Wilbert's — 5 min walk

About this property

Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5-star Cleveland hotel in Gateway District, walk to Rocket Mortgage FieldHouse
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a snack bar/deli, a 24-hour business center, and valet parking. All 205 rooms offer free WiFi, pillowtop beds, and TVs with cable channels. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers 205 accommodations with safes and coffee/tea makers. Beds feature pillowtop mattresses. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in July 2016.

Recreational amenities at the hotel include a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global) and SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 37 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Free area shuttle up to 5 miles

Food and drink

  • Full breakfast available for a fee weekdays 7:00 AM–10:00 AM: USD 14.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center

Family friendly

  • Dry cleaning service
  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Meeting rooms
  • Conference space (13079 square feet)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Renovated guestrooms - July 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):
  • Dining venue(s)
  • Shuttle services
The following facilities are closed on Sunday and Saturday:
  • Bar/lounge
  • Indoor pool
  • Restaurant
  • Sauna
  • Spa tub
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Indoor pool
  • Sauna
  • Spa tub

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 14.95 per person (approximately)
  • Valet parking fee: USD 37 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Wyndham Cleveland Playhouse Square
Wyndham Playhouse
Wyndham Playhouse Square
Wyndham Playhouse Square Hotel
Wyndham Playhouse Square Hotel Cleveland
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Cleveland At Playhouse Square Ohio
Wyndham Cleveland Playhouse Square Hotel
Crowne Plaza Cleveland Playhouse Square Hotel
Crowne Plaza Cleveland Playhouse Square
Crowne Plaza Cleveland at Playhouse Square
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel Hotel

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel and receive a full refund?
Yes, Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel?
As of Apr 13, 2021, prices found for a 1-night stay for 2 adults at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel on Apr 18, 2021 start from CA $125, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel?
Valet parking is available for USD 37 per day.
What time is check-in at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel?
Check-in is from 3 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel?
Check-out is at noon.
Where is Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel located?
Located in Gateway District, this hotel is within a 10-minute walk of Cleveland Public Library and Rocket Mortgage FieldHouse. Cleveland State University and Progressive Field are also within 15 minutes. Tower City-Public Square Station is 14 minutes by foot and Cleveland Station is 19 minutes.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 479 out of 919 reviews
5 - Excellent 52%
Rating 4 - Good. 280 out of 919 reviews
4 - Good 30%
Rating 3 - Okay. 89 out of 919 reviews
3 - Okay 10%
Rating 2 - Poor. 38 out of 919 reviews
2 - Poor 4%
Rating 1 - Terrible. 33 out of 919 reviews
1 - Terrible 4%

4.4/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Progressive Field
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very attentive wonderfully. Clean and onsite food, snacks everything I felt famous
Stayed 2 nights in Apr 2021

1/5 Terrible

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was not clean. The handles to the cabinet and drawer was sticky. Other people clothes was left in room behind the couch.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great. They upgraded our room because it was our wedding night.
Stayed 1 night in Apr 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s was clean, amazing staff & beautiful rooms. Had a quiet relaxing time
Stayed 1 night in Apr 2021

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