Our check-in was very frenetic. There was a child's party in the eating area by the lobby that was very loud, plus one of the agents was helping a gentleman who appeared to be homeless and having extreme difficulty communicating with the agent. In the midst of all this, I was unable to hear what my agent was telling me regarding check-in, hotel rules and amenities, etc. I don't know if anything could have been done about taking the homeless man aside and away from the counter, as that may have presented a dangerous situation. But, the child's party should have been held further away from the counter. As a result, my husband and I felt our reservation was less important than all these other activities that were taking place at check-in. We felt disoriented and disrespected.