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Hilton Garden Inn Cleveland Downtown

Photo gallery for Hilton Garden Inn Cleveland Downtown

Featured Image
Indoor pool
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board
Desk, laptop workspace, blackout drapes, iron/ironing board

Overview of Hilton Garden Inn Cleveland Downtown

Hilton Garden Inn Cleveland Downtown

3 out of 5

3.9/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
1100 Carnegie Ave, Cleveland, OH, 44115

Explore the area

  • Popular LocationProgressive Field4 min walk
  • Popular LocationRocket Mortgage FieldHouse8 min walk
  • Popular LocationTerminal Tower16 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)14 min drive

Choose dates to view prices

About this area

Cleveland

Located in Cleveland, Hilton Garden Inn Cleveland Downtown is in the business district. Edgewater Pier and Edgewater Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cuyahoga Valley National Park and Lake Erie. Cleveland Arcade and Rock and Roll Hall of Fame are also worth visiting. Spend some time exploring the area's activities, including golfing. Guests appreciate the hotel's central location.
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Map

What's nearby

  • Progressive Field - 4 min walk
  • Rocket Mortgage FieldHouse - 8 min walk
  • East 4th Street - 10 min walk
  • Cleveland Arcade - 14 min walk
  • Terminal Tower - 16 min walk

Getting around

  • Cleveland Station - 6 min drive
  • Tower City-Public Square Station - 15 min walk
  • Cleveland Hopkins International Airport (CLE) - 14 min drive

Restaurants

  • Garden Grille — 1 min walk
  • The Clevelander — 7 min walk
  • Wilbert's — 7 min walk
  • Adega — 7 min walk
  • Winking Lizard Taverns — 8 min walk

About this property

Hilton Garden Inn Cleveland Downtown

3-star Cleveland hotel in Downtown Cleveland with restaurant
This smoke-free hotel features a restaurant, an indoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a 24-hour business center are onsite. All 240 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like microwaves and coffee makers. Guests will also find MP3 docks, free local calls, and hair dryers.
Hilton Garden Inn Cleveland Downtown offers 240 accommodations with MP3 docking stations and coffee/tea makers. 43-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends: USD 9.95-15.95 for adults and USD 5.95-7.95 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool
  • Spa tub

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • English

Business services

  • 24-hour business center
  • Conference space (9328 square feet)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Lever door handles
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Renovated entire property - July 2017
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LCD TV
  • Cable channels
  • MP3 dock
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

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Guest rating 3.5+
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Air conditioned
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Business-friendly
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Policies

Check-in

Check-in from 4:00 PM - 3:00 AM
Early check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from December 1 2020 to January 1 2022 (dates subject to change):
  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per stay
Dogs and cats welcome
2 per room (up to 75 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 25.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 9.95 and USD 15.95 for adults, USD 5.95 and USD 7.95 for children (approximately)
  • Self parking fee: USD 21.60 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from noon to 10:00 PM
Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Cleveland Downtown
Hilton Garden Inn Hotel Cleveland Downtown
Cleveland Hilton Garden Inn
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Frequently asked questions

Overall score and ratings

3.9

Good

Rating 5 - Excellent. 375 out of 965 reviews
5 - Excellent 39%
Rating 4 - Good. 319 out of 965 reviews
4 - Good 33%
Rating 3 - Okay. 148 out of 965 reviews
3 - Okay 15%
Rating 2 - Poor. 80 out of 965 reviews
2 - Poor 8%
Rating 1 - Terrible. 43 out of 965 reviews
1 - Terrible 4%

4.1/5

Cleanliness

4.3/5

Staff & service

3.7/5

Amenities

4.0/5

Property conditions & facilities
Write a review

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself does not reflect any Hilton I have stayed in in the past. The shower and the curtain liner were stained with mold, the bed didn't include a comforter in the duvet, and the matter overall was dented/sunken in the center. Prices were sky high due to the Browns game so on top of a negative experience paid about $700. Never again.
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay friendly staff
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice downtown hotel, great parking and close to the event that we attended
Stayed 1 night in Sep 2021

2/5 Poor

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The closet and bathroom smelled like urine. Inside the closet, the carpet in front of the bathroom as well as around the toilet. Room was not clean when I got there and was not serviced at all during my two night stay, which is far from the cleanliness standard of the Hilton family of hotels. The bed was very comfortable and the staff was nice but the room was nasty. I would not recommend this location as their cleaning procedures leave very much to be desired.
Stayed 2 nights in Sep 2021

3/5 Okay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I’ll give the good first! The good: The staff was top of the line! They were really respectful and had a smile ear to ear the whole service. The night shift lady seemed a little cranky but she was probably tired. I really enjoyed that the hotel was walking distance to progressive field. I also love the tour of downtown Cleveland where you can walk to nice businesses in short time. The community was really friendly as well! Ok back to the Hotel. The hot tub and pool was really nice as well. The beds and pillows were decent and I do like the little convenient section of drinks and accessories to help you get what you want. And now the bad: The TV we had was a little disoriented. We paid for a nice room and they informed us that we were going to save money getting another room with less space and it still came out at the full price we paid. They did accidentally overcharge our account $158.73 and $19.00. Although we did get that $158.73 back we’re still waiting on the $19. I get it accidents happen but twice? I’m not too upset about it tho. The breakfast wasn’t the greatest. The one thing to watch out for, if you pay the price through Expedia for this hotel, this hotel will charge you an additional $50-day for coverage on food, drinks, etc. Your will get it back once you check out only if you don’t spend it. Luckily we had enough to cover it but when the overcharge hit us at the same time, it really made it difficult to enjoy more events in downtown Cleveland.
Stayed 2 nights in Sep 2021