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Cleveland Marriott Downtown at Key Tower

Photo gallery for Cleveland Marriott Downtown at Key Tower

3 restaurants, breakfast, lunch, and dinner served, American cuisine
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Cleveland Marriott Downtown at Key Tower

Cleveland Marriott Downtown at Key Tower

4.0 star property

8.6/10 Excellent

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
1360 West Mall Drive, Cleveland, OH, 44114

Guests rated this location 9.3/10 - Exceptional

Explore the area

  • Popular LocationFirstEnergy Stadium11 min walk
  • Popular LocationRock and Roll Hall of Fame13 min walk
  • Popular LocationProgressive Field15 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Room options

About this area

Cleveland

Cleveland Marriott Downtown at Key Tower is located in Downtown Cleveland, a neighborhood in Cleveland, and is near the airport and near a metro station. Children's Museum of Cleveland and Edgewater Pier are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Rock and Roll Hall of Fame and The Corner Alley. Looking to enjoy an event or a game while in town? See what's going on at Progressive Field, or consider a night out at Jacobs Pavilion at Nautica. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with horse riding.
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Map

What's nearby

  • Soldiers and Sailors Monument - 4 min walk
  • Huntington Convention Center of Cleveland - 4 min walk
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk

Getting around

  • Tower City-Public Square Station - 10 min walk
  • Cleveland Station - 15 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • Paradiso Cafe - 5 min walk
  • Dave's Cosmic Subs - 2 min walk
  • Chipotle Mexican Grill - 5 min walk
  • Pizza 216 - 5 min walk
  • Guys Pizza Co. - 5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

4-star hotel located in Downtown Cleveland
Close to Rock and Roll Hall of Fame and Progressive Field, Cleveland Marriott Downtown at Key Tower provides a grocery/convenience store, a firepit, and a hair salon. Indulge in a manicure/pedicure, a body treatment, and a deep-tissue massage at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature American cuisine and brunch. Aerobics classes are offered at the health club; the property also has a bar and conference space. Stay connected with free WiFi in public areas.
Additional perks include:
  • Valet parking (surcharge), express check-out, and a gift shop
  • Massage treatment rooms, concierge services, and a 24-hour front desk
  • Luggage storage, outdoor furniture, and ATM/banking services
  • Guest reviews speak well of the helpful staff and walkable location
Room features
All 400 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and air conditioning. Guests reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with designer toiletries and shower/tub combinations
  • Refrigerators, cable channels, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 25 per day)
  • Covered valet parking on site (USD 40 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Similar properties

Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per pet, per stay
Service animals are welcome, and are exempt from fees
1 per room (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
7 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Is Cleveland Marriott Downtown at Key Tower pet-friendly?

Yes, this hotel allows pets (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 100.00 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Cleveland Marriott Downtown at Key Tower?

As of Mar 30, 2023, prices found for a 1-night stay for 2 adults at Cleveland Marriott Downtown at Key Tower on Apr 13, 2023 start from CA $223.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Cleveland Marriott Downtown at Key Tower?

Self parking is available for USD 25 per day. Valet parking is available for USD 40.00 per day.

What time is check-in at Cleveland Marriott Downtown at Key Tower?

Check-in is from 4 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Cleveland Marriott Downtown at Key Tower?

Check-out is at 11:00 AM.

Where is Cleveland Marriott Downtown at Key Tower located?

Located in Downtown Cleveland, this spa hotel is within a 15-minute walk of Cleveland Mall and Rock and Roll Hall of Fame. Rocket Mortgage FieldHouse and Progressive Field are also within 2 mi (3 km). Tower City-Public Square Station is 10 minutes by foot and Cleveland Station is 15 minutes.

Can I cancel my reservation for free at Cleveland Marriott Downtown at Key Tower and receive a full refund?

Yes, Cleveland Marriott Downtown at Key Tower offers free cancellation on select room rates, because flexibility matters! Please refer to Cleveland Marriott Downtown at Key Tower cancellation policy on our site for more details about any exclusions or requirements.

Cleveland Marriott Downtown at Key Tower Reviews

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1001 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 270 out of 1001 reviews" "
" "8 - Good 27%
Rating 6 - Okay. 78 out of 1001 reviews" "
" "6 - Okay 8%
Rating 4 - Poor. 33 out of 1001 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 33 out of 1001 reviews" "
" "2 - Terrible 3%

9.2/10

Cleanliness

9.1/10

Staff & service

8.3/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room had great views. Wait staff was very courteous and attentive. Very clean and perfect area for walking
Stayed 3 nights in Mar 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this Hotel were very friendly and helpful! Matthew at the front desk was very helpful, knowledgeable and made us all feel right at home! Definitely recommend a stay there!
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, nice hotel. Easy walk to all downtown amenities.
Stayed 1 night in Mar 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small for a king size bed, not enough walk around room for two people. No microwave wasn't worth the price for such a small room.
Stayed 1 night in Mar 2023

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, centrally located, great view from rooms.
Stayed 1 night in Mar 2023

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and s

6/10 Okay

casey

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Tried to check in through out the day. Repeatedly took other people in front of us . 3 other couples in our party arrived hours after us and were able to check in immediately. When we finally got into our room, it had not been cleaned. Very disappointing considering the amount we paid to stay here!
Stayed 1 night in Feb 2023

10/10 Excellent

Jason

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Great everything
Stayed 1 night in Jan 2023

4/10 Poor

Damari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice,but the bed and pillows were terrible. It was so hard and flat pillows. We woke up in pain. Very disappointed for the amount of money I spent they definitely need to invest in new beds and pillows.
Stayed 2 nights in Jan 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in. Front desk personnel gave me a voucher for drinks at the bar. Beautiful esthetics of the hotel.