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Cleveland Marriott Downtown at Key Tower

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Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board
Premium bedding, in-room safe, desk, iron/ironing board

Overview of Cleveland Marriott Downtown at Key Tower

Cleveland Marriott Downtown at Key Tower

4.0 star property

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Social distancing
Map
1360 West Mall Drive, Cleveland, OH, 44114

Explore the area

  • Popular LocationFirstEnergy Stadium11 min walk
  • Popular LocationRock and Roll Hall of Fame13 min walk
  • Popular LocationProgressive Field15 min walk
  • AirportCleveland, OH (CLE-Hopkins Intl.)16 min drive

Choose dates to view prices

About this area

Cleveland

Cleveland Marriott Downtown at Key Tower is located in Downtown Cleveland, a neighborhood in Cleveland, and is near a metro station. Rock and Roll Hall of Fame and Christmas Story House are cultural highlights, and some of the area's popular attractions include Cleveland Arcade and Greater Cleveland Aquarium. Looking to enjoy an event or a game? See what's going on at FirstEnergy Stadium or Rocket Mortgage FieldHouse. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as horse riding and hiking/biking trails in the area.
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Map

What's nearby

  • Soldiers and Sailors Monument - 4 min walk
  • Huntington Convention Center of Cleveland - 4 min walk
  • FirstEnergy Stadium - 11 min walk
  • Rock and Roll Hall of Fame - 13 min walk
  • Progressive Field - 15 min walk

Getting around

  • Tower City-Public Square Station - 10 min walk
  • Cleveland Station - 14 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • The Burnham - 3 min walk
  • Urban Farmer - 3 min walk
  • Rising Star - 4 min walk
  • 1890 Lounge - 4 min walk
  • Pura Vida by Brandt - 4 min walk

About this property

Cleveland Marriott Downtown at Key Tower

4-star Cleveland hotel in Downtown Cleveland, walk to Huntington Convention Center of Cleveland
3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. All 400 rooms feature comforts like premium bedding and pillow menus, while conveniences include refrigerators and coffee makers. WiFi and wired Internet are standard, as are LCD TVs with cable channels. Housekeeping is available on request.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Cleveland hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ascend Spa has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 16 per day)
  • Valet parking on site (USD 35.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • 1 bar
  • Room service available

Things to do

  • Aerobics classes
  • Fitness center
  • Full-service spa

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning service
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Languages spoken

  • English

Business services

  • Business center
  • Conference space (17918 square feet)
  • Meeting rooms - 15

Outdoors

  • Firepit
  • Outdoor furniture

Spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Restaurants on site

  • Greatroom
  • Public Square Pantry
  • Il Venetian

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Cable channels
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Turndown service

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Policies

Check-in

Check-in from 4 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from February 14 2022 to March 31 2022 (dates subject to change):
  • Spa

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100.00 per pet, per stay
Up to 75 lbs
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 50.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per night (rates may vary)
  • Self parking fee: USD 16 per day
  • Valet parking fee: USD 35.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 587 out of 984 reviews
5 - Excellent 60%
Rating 4 - Good. 272 out of 984 reviews
4 - Good 28%
Rating 3 - Okay. 69 out of 984 reviews
3 - Okay 7%
Rating 2 - Poor. 33 out of 984 reviews
2 - Poor 3%
Rating 1 - Terrible. 23 out of 984 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.5/5

Staff & service

4.1/5

Amenities

4.5/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here April 24-29, the appearance was beautiful; it’s located where everything was convenient for me. You have the bus and train that are not even a block away. The front desk clerk (who I can’t remember her name) was significantly Helpful and caring. I will be back on May 15, and I will make sure I get her name and give her a rating because I was going through a tuff time, and she said some encouraging words that made me smile with her kindness. And she is the reason why I am returning on May 15 to this hotel. The hotel had excellent service in the dining area; the food was outstanding. Vicki
Stayed 5 nights in Apr 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for all our excursions we planned. Jim the bartender was a gem & his drinks are superb!!! So knowledgeable and very informative about the area. His suggestions were always on point. I would stay here again when i return to Cleveland
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was very friendly. Rooms were large and beds incredibly comfortable!
Stayed 2 nights in Apr 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice enough. The wifi policy is ridiculous for 2022—they are just making you enter your email another way into their marketing system. The lobby smelled like bad cologne covering a fart. I’m wondering if they have a nearby sewer issue? Great location and friendly staff just maybe not quite worth the price.
Stayed 1 night in Apr 2022