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Hotel Ma'xanab

Photo gallery for Hotel Ma'xanab

On the beach, white sand, beach umbrellas, beach towels
On the beach, white sand, beach umbrellas, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas

Overview of Hotel Ma'xanab

Hotel Ma'xanab

4-star property

9.8/10 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760

Explore the area

  • Popular LocationVen a la Luz Sculpture15 min walk
  • Popular LocationSFER IK7 min drive
  • Popular LocationLas Palmas Public Beach13 min drive
  • AirportTulum, Quintana Roo (TUY)21 min drive

Room options

About this area

Tulum

Located in Tulum, Hotel Ma'xanab is on the beach. Tulum Beach and Tulum National Park reflect the area's natural beauty and area attractions include LabnaHa Ecopark Adventures and Xel-Há Park.

What's nearby

  • Ven a la Luz Sculpture - 15 min walk
  • SFER IK - 7 min drive
  • Las Palmas Public Beach - 13 min drive
  • Playa Paraiso - 16 min drive
  • Dos Aguas Park - 16 min drive

Restaurants

  • Posada margherita - 3 min walk
  • El Tabano - 7 min walk
  • Restaurare - 7 min walk
  • Safari - 12 min walk
  • Cenzontle - 17 min walk

About this property

Hotel Ma'xanab

4-star hotel
Free cooked-to-order breakfast, a beach bar, and a terrace are just a few of the amenities provided at Hotel Ma'xanab. This hotel is a great place to bask in the sun with a white sand beach, beach massages, and beach umbrellas. Treat yourself to a massage at the onsite spa. Free in-room WiFi is available to all guests, along with a garden and a bar.
Additional perks include:
  • An outdoor pool with pool umbrellas
  • Free self parking
  • Concierge services, multilingual staff, and tour/ticket assistance
  • Smoke-free premises, a front desk safe, and outdoor furniture
  • Guest reviews speak highly of the helpful staff
Room features
All 16 individually furnished rooms feature comforts such as premium bedding and furnished balconies, as well as perks like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Bathrooms with rainfall showers and free toiletries
  • Furnished balconies or patios, wardrobes/closets, and separate dining areas

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM–11:00 AM
  • 1 restaurant
  • 1 beach bar and 1 bar
  • Room service available

Things to do

  • Access to nearby outdoor pool
  • Fitness center
  • Full-service spa
  • Outdoor pool

Conveniences

  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Spa open daily

Accessibility

  • This property does not have elevators

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • MP3 dock

Food and drink

  • Dining room
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 10:00 PM
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Frequently asked questions

Does Hotel Ma'xanab have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

How much does it cost to stay at Hotel Ma'xanab?

As of Feb 1, 2023, prices found for a 1-night stay for 2 adults at Hotel Ma'xanab on Mar 1, 2023 start from CA $903.96, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ma'xanab pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ma'xanab?

Self parking is free at this property.

What time is check-in at Hotel Ma'xanab?

Check-in is from 3:00 PM - 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Ma'xanab?

Check-out is at noon.

Where is Hotel Ma'xanab located?

Nestled on the beach, this Tulum hotel is within 1 mi (2 km) of Ven a la Luz Sculpture and Tulum Beach. SFER IK and Tulum National Park are also within 2 mi (3 km).

Can I cancel my reservation for free at Hotel Ma'xanab and receive a full refund?

Yes, Hotel Ma'xanab offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Ma'xanab cancellation policy on our site for more details about any exclusions or requirements.

Reviews

9.8

Exceptional

Rating 10 - Excellent. 172 out of 186 reviews" "
" "10 - Excellent 92%
Rating 8 - Good. 7 out of 186 reviews" "
" "8 - Good 4%
Rating 6 - Okay. 3 out of 186 reviews" "
" "6 - Okay 2%
Rating 4 - Poor. 2 out of 186 reviews" "
" "4 - Poor 1%
Rating 2 - Terrible. 2 out of 186 reviews" "
" "2 - Terrible 1%

9.7/10

Cleanliness

9.8/10

Staff & service

9.5/10

Amenities

9.7/10

Property conditions & facilities

9.7/10

Eco-friendliness

Reviews

10/10 Excellent

cindy, coral springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Maxanab was amazing in all areas! Jose in the restaurant was exceptional! Top notch service and took very good care of us! Everyone on the staff was sure to make it a point we were beyond well taken care of! I can’t wait to go back!
Stayed 4 nights in Jan 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, cozy, and impeccably clean. Phenomenal staff and grounds keeping. Restaurant was delicious and food sourced locally, prepared by knowledgeable chefs. Hope to return to this property sometime soon!
Stayed 5 nights in Jan 2023

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2022

10/10 Excellent

Luis e

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to enjoy

10/10 Excellent

Benjamin

Stayed 3 nights in Oct 2022

10/10 Excellent

Samuel

Stayed 6 nights in Oct 2022

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Kristen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Beautiful hotel with a wonderful staff in an ideal location. Would recommend 10/10!
Stayed 4 nights in Oct 2022

10/10 Excellent

Porfirio

Stayed 1 night in Oct 2022

10/10 Excellent

Alexia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! The hotel is absolutely beautiful and the staff is exceptional. The food was delicious, especially the complimentary breakfast every morning. The beach club area kept the music low which I appreciated since we were on our honeymoon and wanted to relax. The front desk staff was super attentive and made sure we had everything we needed to be comfortable during our stay. We were able to take advantage of the free bicycles too and ride around the hotel zone strip which was nice as well. The room was also super clean which is one of the first things I look for in a good hotel. Jose provided one of the best services I’ve experienced at any hotel yet. By day 2 he knew exactly what our interests were and how to accommodate us!!! Only two cons: no doors in the bathroom - which I’m OK with but new couples may not be and our plunge pool did not work unfortunately:( Was also slightly disappointed because I read reviews where they did rose petals & wine for the honeymoon couples but when we arrived they did not have anything planned. It was OK because the rest of the stay was amazing so we were super happy with our choice in Ma’xanab and plan to stay here again next time.
Stayed 4 nights in Sep 2022