Nuevo Vallarta Vacation Packages

The property is nestled in a safe and relaxing part of the mountain. It is a very short (shuttle provided) ride to a beautiful private beach where everything continues to be included. The staff at the hotel was excellent in every way. It was definitely a more high end luxury hotel. The spa is beautiful and the food was great. Parts of the hotel are under construction, and I'm interested in returning once it's conplete.

Wifi was miserable. Service was iffy. They have insufficient personnel to handle the number of guests. All buffet options are served (not self-serve) and there was less than the number of servers necessary to get food. Less of an all-you-can-eat than an all-you-can-get-them to serve you.

Great location for zona romantica. Check in was awful. Arrived at noon and knew check in wasn’t until 3pm. Desk attendant didn’t acknowledge buzzer for 5 minutes and then waited another 3 minutes before saying the previously locked gate was now unlocked. Asked if he or someone would help me stow the bags until checkin. “No”. So I am 80 and had to drag 4 heavy bags up the flight of stairs to hallway myself. He preferred playing on computer.

The whole staff was very friendly every day the had entertainment it was lots of fun 4 different restaurants with different food selection drinks excellent I really recommended this hotel I definitely will return

I would say the view of the ocean is beautiful! The hotel is designed beautiful as well! The rooms are spacious and the view to the infinity pool and ocean is breathtaking. The hotel will benefit from not claiming to be all inclusive. They have a very limited menu and the food is mediocre at it’s best. Although I didn’t hate the hotel, my partner wasn’t very pleased with this hotel. We booked all inclusive and for some reason the hotel wasn’t seeing it on their end, so instead of asking us privately they asked us in the restaurant in front of other people, very embarrassing might I add! I had to pull up my reservation and show what I booked. This hotel can benefit from some upgrades and professionalism. The drinks are horrible it’s like they put no alcohol in the drinks so it’s best to drink, beer, wine or shots if you trying to feel a buzz. They do not stock the fridge with water. Soda or beer as I’m used to in other all inclusive hotels I’ve stayed at. I personally will not stay here again it’s not that I wouldn’t recommend it but you are most definitely able to find more/better for the same price. This hotel should just call themselves a small boutique hotel that has a restaurant on site but not all inclusive because this is NOT what you expect when your think all inclusive. There’s very limited options and if you picky like myself, you will still have to go else where to eat or you will starve.