All of the waiters, bartenders, housekeepers, etc were kind, friendly & went out of their way to make our visit a pleasure. However, the experience was dampened by the front desk staff & the broken down amenities in our room that the front desk would not assist in fixing. When we checked in &confirmed we did not want to participate in the time share presentation, the attitudes towards us seemed to change. Our son is autistic/disabled & will only eat certain foods, so we ordered delivery & I asked Cesar at the front desk if they could give us a call when our food arrived so we could go downstairs and get the food. He snapped at me & said there was nothing he could do, except have us wait outside for the food. I tried to explain that my son is autistic & I couldn't wait outside the hotel with him in the severe heat. In the middle of my explanation, he picked up the phone & started talking to someone else & dismissed me. Further the dryer in our room broke & wouldn't dry the & we had already washed. We called for repairs and front desk needed several reminders to actually send someone up. After a few attempts to repair, it still wasn't working & we asked for laundry service, & front desk refused to accommodate. They insisted on sending up mechanics who were unable to fix the machine, & for a large part of the trip we were walking around with mildewy smelling clothes, which still smell mildewy after washing at home. Would have been a lovely trip except for the rude staff.
