10/10 Excellent
Leslie, san francisco
Travelled with family
May 6, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's small but I was surprised that the bathroom tub had its door practically falling off the hinges. It was an eye sore but I didn't report it as we had already settled in. The buffet quality was bland so we preferred having breakfast brought to our room and lunch pool side. Restaurants for dinner were excellent. SenLin was by far our favorite.
My husband commented that it was odd not to eat tacos at the hotel considering we were in Mexico. We tried a couple tacos at lunch and dinner at Frida but they were nothing like the amazing street tacos that we get in California- and there are so many good taco venues downtown PVR. We thoroughly enjoyed beach volleyball with Cheri, Mariano, and Carlos. It was sweet of Ever to come up to me and say he remembered me from having been there before. Marco was our concierge and he always checked in to see how we were doing. I only wish for the best for the amazing staff at the hotel.
My only suggestion is to allow 4 adults to be in a room with 2 queen beds. One of our sons had to stay home because if we were to bring him, the hotel said we would have had to book a second room- which would have almost doubled the cost of just the hotel booking alone. We're all under 5'3" if that makes any difference...but it's pretty common practice for hotels to allow up to 4 adults in a hotel room. The 2Q suite allowed a 4th only if the 4th was a child.
Leslie
Stayed 6 nights in Apr 2023