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Reviews of Radisson Hotel & Suites Fort McMurray

3.5 out of 5
Radisson Hotel & Suites Fort McMurray
435 Gregoire Drive, Fort McMurray, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 166 out of 389 reviews" "
Rating 8 - Good. 138 out of 389 reviews" "
Rating 6 - Okay. 42 out of 389 reviews" "
Rating 4 - Poor. 23 out of 389 reviews" "
Rating 2 - Terrible. 20 out of 389 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Staff are amazing! The restaurant on site is pretty good as well. Perfect place to relax after hard days in the field.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on Apr 8, 2024
Good morning Robert,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Yours In Hospitality,Patricia NyandoroRadisson Hotel & Suites Fort McMurray

4/10 Poor

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our bathroom had spit on wall
Stayed 2 nights in Mar 2024
Response from Patricia on Mar 27, 2024
Good afternoon,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with regards to the bathroom issue. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Sean

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 8, 2024
Good morning Sean,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Yours In Hospitality,Patricia NyandoroRadisson Hotel & Suites Fort McMurray

6/10 Okay

Alexis

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Radisson Hotel & Suites Fort McMurray sent you a message: 2024-02-26 The property is renovating the pool from November 24 2023 to January 21 2024" After mentioning this to the staff they changed it for future guests to notify them that its still ongoing till march 15th 2024 .. no credit no discount for the inconvenience. 2 nights without pool or spa still over priced 400
Stayed 2 nights in Feb 2024
Response from Patricia on Mar 27, 2024
Good afternoon,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with regards to the pool closure. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future.Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

Nancy

Travelled with family, Business traveller
The hotel was fine, and the staff are friendly enough. The area(s) around the hotel could use some improvement
Stayed 2 nights in Feb 2024
Response from Patricia on Feb 6, 2024
Good afternoon Nancy,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!Yours In Hospitality,Patricia NyandoroFront Office Manager

4/10 Poor

Cole

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The elevator squeals as it passes by every floor and the heater in the room made noises as it tried to turn on.
Stayed 2 nights in Jan 2024
Response from FOM on Jan 22, 2024
Good morning Cole,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray.On behalf of our entire team, I would like to apologize for the inconvenience you experienced due to the noises from the heater in the room and also the squeals from the elevator. Our Maintenance Dept have been advised and will be addressing the issue. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Yours In Hospitality,Patricia NyandoroRadisson Hotel & Suites Fort McMurray

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a nice stay! The only disappointment was the pool and waterslide were down for renovations. It would have been nice to know when reserving as I chose it for the pool.
Stayed 2 nights in Jan 2024
Response from Patricia on Jan 10, 2024
Good afternoon Scott,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. On the other hand, we sincerely apologize for the inconvenience you experienced due to the pool closure.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
!
Response from Front Office Manager on Apr 8, 2024
Good morning Ryan,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Yours In Hospitality,Patricia NyandoroRadisson Hotel & Suites Fort McMurray

6/10 Okay

RISHAB

Liked: Cleanliness, staff & service, property conditions & facilities
Too much noise of trucks passing through the highway in night,
Stayed 1 night in Dec 2023
Response from Patricia on Dec 18, 2023
Good morning Rahul,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. We did not have available rooms facing the back, resulting in you being assigned a room facing the street.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

C.

Travelled with family and small children
Liked: Cleanliness
Sad that we booked because it had a pool.but ended up being closed for renovations. Very noisy with road noise and had a very loud vand we could hear until early hours of the morning. The beds were adjustable soft/hard, which was interesting but mine kept inflating back to super hard through the night.
Stayed 1 night in Dec 2023
Response from Patricia on Dec 18, 2023
Good afternoon C,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with management, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Glendon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Patricia on Dec 18, 2023
Good morning Glendon,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to see you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

Lorraine

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The hotel was great, however we chose this hotel for the pool and its availability was very limited. It was booked during the day and evening for baby swim classes. Basically unavailable in the morning and from 4-7pm. They would not run the slide untill aftwr 8pm and the hot tub was broken. Very disappointing for the kids and a huge deal beaker as a parent.
Response from Front Office Manager on Apr 8, 2024
Good morning Lorraine,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel & Suites Fort McMurray.On behalf of our entire team, I would like to apologize for failing to exceed your expectations during your stay with regards to the pool and hot tub issues. Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Yours In Hospitality,Patricia NyandoroRadisson Hotel & Suites Fort McMurray

10/10 Excellent

Johnny

Travelled with family
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Nov 2023
Response from Patricia on Nov 15, 2023
Good afternoon Johnny,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

Teresa

Hotel was decent. Only issue was one bed mattress was broken? It had a huge sag making the one side unsleepable. Possibly broken spring. Otherwise it was a decent place. Pool was good but water was very cold. Would be nice to have complimentary breakfast but McDonalds located across the street convenient for families with kids.
Stayed 1 night in Nov 2023
Response from FOM on Dec 4, 2023
Good afternoon Teresa,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with management, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia Nyandoro

2/10 Terrible

Reem Ahmed

Disliked: Cleanliness, staff & service
Bad service and cleaning guys are very rude
Stayed 3 nights in Nov 2023
Response from FOM on Dec 4, 2023
Good afternoon Reem,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with management, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Julie

Stayed 2 nights in Oct 2023
Response from Patricia on Dec 18, 2023
Good afternoon Julie,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Parking can only be accessed from one direction easily. Other than that it’s pretty good.
Stayed 3 nights in Oct 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Oct 2023
Response from Patricia on Oct 17, 2023
Good evening Linda,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. I have addressed all the issues you mentioned with our management, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We hope you will give us another chance.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia NyandoroFront Office Manager

4/10 Poor

Shantel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was big and spacious. Lamps didn’t have light bulbs, no robes for pool, lack of dishes and cutlery in kitchen in room, fireplace didn’t work, we were denied room service and fireplace did not get fixed as promised . Pool area was over chlorinated not enjoyable.
Stayed 2 nights in Oct 2023
Response from FOM on Oct 17, 2023
Good evening Shantel,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. I have addressed all the issues you mentioned with our management, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We hope you will give us another chance.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia NyandoroFront Office Manager

2/10 Terrible

Owen

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from FOM on Oct 17, 2023
Good evening,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize that your stay was not at par.In order to help us improve the service, we kindly request you to furnish us with more information regarding your stay.We hope you will give us another chance.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Kimberly

Stayed 1 night in Sep 2023
Response from FOM on Oct 17, 2023
Good evening Kimberly,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Ryan

Stayed 1 night in Sep 2023
Response from FOM on Oct 17, 2023
Good evening Ryan,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Nicole

Stayed 1 night in Sep 2023
Response from FOM on Oct 17, 2023
Good evening Nicole,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Robert

Stayed 3 nights in Sep 2023
Response from FOM on Oct 17, 2023
Good evening Robert,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

Dawn

Disliked: Cleanliness, property conditions & facilities
Meh
Needs updating. Shower curtain ripped. Vessel sink all cracked. Room smelled like stinky feet
Stayed 2 nights in Aug 2023
Response from FOM on Oct 17, 2023
Good evening Dawn,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback.On the other hand, we acknowledge your comments with regards to housekeeping issues, I have forwarded these to management.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, Could have been excellent
Stayed 4 nights in Aug 2023
Response from FOM on Oct 17, 2023
Good evening,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

4/10 Poor

Al

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The pool Haden been cleaned in months and was about 8"low on water. The slide you had to pull yourself along. Didn't include a breakfast with the stay
Stayed 7 nights in Aug 2023
Response from Patricia on Aug 29, 2023
Good morning Al,On behalf of our entire staff at Radisson Hotel & Suites Fort McMurray - CNC21 we apologize for the concerns you shared about your experience at this hotel. Please note that your comments have been forwarded to management We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Yours in Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Roy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked this property because it was close to work. I did not like the mattress on one bed. It had a low spot in the middle and should be replaced.
Stayed 1 night in Aug 2023
Response from Patricia on Aug 26, 2023
Good afternoon Roy,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.On the other hand, I sincerely apologize for the inconvenience you experienced because of the mattress on one bed. Your comments have been forwarded to the relevant department.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

2/10 Terrible

judith, Delta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived to check-in and was told they would call by 2 to check-in. I had ro call them to see if we could check in at 215. We checked in and went to the pool. The smell was so awful i propped the door open to try and get some fresh air. I went to the front desk to complain. The man told me that he would open the emergency exit. When i got back to the pool, my granddaughter was coughing and throwing up. We all felt awful after this swim. Sore throat and trouble breathing, nobody told us why it was like that and should we seek medical attention. The chemicals were so strong our bathing suits are ruined. Later that night we went out. When we arrived back there were 2 ladies at the desk, not one even acknowledged that we were there. 6am comes around and someone from the front desk called my cell phone to ask a question that had nothing to do me or anyone in my room. We go for breakfast in the restaurant in hotel. I sent t my meal back 3 times before i left not eating. This trip was totally ruined by the stay here.... I had not seen my grandkids in 3 years and all of this happened. I expect to hear back from you asap
Stayed 1 night in Aug 2023
Response from Patricia on Aug 26, 2023
Good afternoon Judith,Thank you very much for your comments on your recent stay. We strive to provide all of our guests a fantastic experience every time they are with us and it is clear that we did not meet your expectations this time. Please be assured that we have addressed these concerns with all the departments in our hotel, and would be pleased to welcome you back to see for yourself the changes we have made.Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here this weekend and the property is very nice. Only inconvenience was there was a bunch of pre teens / teens unattended in the pool area, throwing their shoes in the pool and across the room and against windows. They were standing on the water slide and they had McDonald’s ice cream and threw it down the water slide and their drinks and shoes were thrown in the pool. Me and my family were unable to use the pool and water slide which is why I came to this hotel. I went and told the front desk and the guy came in but the kids were still standing on the slide and even tho he talked to them nothing stopped and then a parent finally came in asking if they are behaving themselves and we said they’re pretty crazy to which he carelessly told the kids and nothing stopped so we went back to our room. Very frustrating I should have asked for a refund and switched hotels as when we went back to the room the kids were yelling down the hallway and in the exercise room. It seemed as if they were part of some sports team as there was a large number of them. Was very disappointed they were not told to be removed from the pool area. Also when scanning the QR code in the room it said restaurant was open until 11pm but actually closed at 10pm. So we drove across the street to the McDonalds.
Stayed 1 night in Aug 2023
Response from Patricia on Aug 21, 2023
Good morning Nicholas,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.On the other hand, we sincerely apologize for the inconvenience you experienced with regards to the pool situation and the QR code that was not updated with the correct closing times for the restaurant. Management has been informed and they are working towards resolving these matters.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023

2/10 Terrible

Robert

Stayed 1 night in Aug 2023

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very accommodating
Stayed 1 night in Aug 2023
Response from Patricia on Aug 21, 2023
Good morning Tiffany,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding hotel and staff services.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours in Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Ryan

Travelled with family and small children, Business traveller
Will stay again
Stayed 2 nights in Aug 2023
Response from Front Office Manager on Aug 4, 2023
Good afternoon Ryan,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Robert, Okotoks

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Patricia on Aug 26, 2023
Good morning Robert,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding hotel and staff services.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

2/10 Terrible

Brandi

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool was broken and the toilet ran all day and night
Stayed 1 night in Jul 2023
Response from Front Office Manager on Aug 2, 2023
Good morning Brandi,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21.We sincerely apologize for the inconvenience of not being able to use the pool. This was due to a damage which was caused by teenagers who were booked at the hotel, and for the safety of our guests, we had to close the pool to allow thorough cleaning ensuring no glass particles were left.We are sorry again to hear that your toilet was running all day and night. Our front desk is open 24/7 and we suggest you call us for any assistance you may need. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

4/10 Poor

Carmen, Regina

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to like except the lobby, its beautiful. The pool is decrepit, paint chipped and flaking, rust, mold, etc. The first night we tried the pool - with ourc5 and 2 year old grandsons - a couple came in with a atereo and blasted it so loud we couldnt hear. Then they started making out right in front of the kids, they were so drunk they were out of control. There is no way for anyone who is moderately handicapped to get in or out of the pool. No breakfast included and the reztaurant had incredibly limited options.
Stayed 4 nights in Jul 2023
Response from Front Office Manager on Aug 2, 2023
Good morning Carmen,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21.We sincerely apologize for the inconveniences you experienced during your stay, your comments have been forwarded to our management.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

6/10 Okay

Anan

Stayed 1 night in Jul 2023
Response from Patricia on Aug 21, 2023
Good morning Anan,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours in Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness of the room and friendly staff.
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 21, 2023
Good morning,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia NyandoroFront Office Manager

10/10 Excellent

Allan

Business traveller
Liked: Cleanliness, staff & service, amenities
Nice place , not busy so it was quiet
Stayed 1 night in Jul 2023
Response from Front Office Manager on Jul 21, 2023
Good morning Allan,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you.Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Allan

Stayed 1 night in Jul 2023
Response from Patricia on Aug 21, 2023
Good morning Allan,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were professional, friendly and very customer oriented.
Stayed 5 nights in Jul 2023
Response from Front Office Manager on Jul 10, 2023
Good morning Francis,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding hotel and staff services.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia Nyandoro

8/10 Good

Colby

Stayed 2 nights in Jul 2023
Response from Front Office Manager on Aug 2, 2023
Good morning Colby,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - CNC21. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding hotel and staff services.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Colleen

Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 4, 2023
Good morning Colleen,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding hotel and staff services.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia Nyandoro

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, got exactly what I reserved and it was very comfortabe.
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 4, 2023
Good morning Gregory,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding hotel and staff services.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia Nyandoro

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, courteous staff
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 25, 2023
Good afternoon John,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia Nyandoro

10/10 Excellent

Stephanie

Stayed 1 night in Jun 2023
Response from Front Office Manager on Jul 21, 2023
Good morning Stephanie,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia NyandoroFront Office Manager

8/10 Good

Darren, Gander

Travelled with family
Liked: Cleanliness, staff & service
It was ok for the one night I stayed there
Stayed 1 night in Jun 2023
Response from Front Office Manager on Jun 16, 2023
Good morning Darren,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you.Yours In Hospitality,Patricia Nyandoro

10/10 Excellent

Bobbie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the pool area and the room we stayed in was very clean and homey. Would definitely stay there again.
Stayed 1 night in May 2023
Response from Patricia on May 29, 2023
Good morning Bobbie,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. Yours In Hospitality,Patricia NyandoroFront Office Manager

4/10 Poor

Sergio

Stayed 1 night in May 2023
Response from Front Office Manager on Jun 19, 2023
Good morning Sergio,Thank you for sharing your recent experience at Radisson Hotel & Suites Fort McMurray - FMAL. We sincerely appreciate your feedback and are happy to hear you had a great experience with us. We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact contact us. Yours In Hospitality,Patricia Nyandoro