Terrace/patio

Reviews of Hilton Concord

3.5 out of 5
Hilton Concord
1970 Diamond Blvd, Concord, CA

Reviews

7.8

Good

Rating 10 - Excellent. 407 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 160 out of 1000 reviews" "
Rating 4 - Poor. 102 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this property often due to family fairly close. Great shopping across street. I had asked for my room to be cleaned the next day and it was not cleaned. When I checked in parking is $19 an nite and we had stayed 3 nites. I had changed my mind and did not leave the car one nite and asked for it to be credited and I was informed could not be Done because I had said 3 nites when I checked in. The hotel is clean overall.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a coaches clinic and i meased up and booked thru 3rd party. I was charged 19 a night for parking permit, when all clinic members had parking fees waived. Would have been whatever except i paid for a parking pass i was unable to use. The parking lots were completely full and i had to find parking in a very busy shopping center nearly 1/4 mile from hotel. And worry about vandalism or towing of my mercedes. Very small finess room.
Stayed 3 nights in Mar 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. The only problem on site was our toilet had a broken handle other than that GREAT!
Stayed 1 night in Mar 2024

6/10 Okay

Seong Kwon

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Mishan

Stayed 1 night in Feb 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and awesome front desk staff
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

goldy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pia customer service representative was outstanding
Stayed 3 nights in Feb 2024

6/10 Okay

Keely

Travelled with family, Travelled with partner
Liked: Cleanliness
I wish this Hilton was more family focused and less business traveler oriented. The rooms could use a small microwave and at this price point I'd expect a Nespresso or Keurig in the room. I found no mention online of the breakfast buffet we stumbled upon Saturday morning but thankfully it was there. They've remodeled/redecorated the rooms without updating the heating/cooling unit.. It was hard to keep the room at a nice consistent temp. All this said, after extensive research for a place to stay in the area for a wedding, this seemed and possibly was the best/safest choice. There were plenty of places to eat nearby and the building felt safe even though the parking lot wasn't- shattered glass next to our spot when we arrived. Follow the advice and leave nothing inside your car.
Stayed 2 nights in Feb 2024

10/10 Excellent

Hector, Antioch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good place to stay
Stayed 1 night in Feb 2024

6/10 Okay

Walt, Irvine

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel felt like a hospital
Stayed 2 nights in Feb 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being so close to the mall across the street from hotel with the shopping , food choices. Staff very nice and welcoming. View out of hotel east side needs to be cleaned up!
Stayed 3 nights in Jan 2024

6/10 Okay

Tadesse, Cerritos

Stayed 3 nights in Jan 2024

4/10 Poor

Alicia

Stayed 3 nights in Jan 2024

6/10 Okay

Rene Andres

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No service at all provided by employees
Stayed 3 nights in Jan 2024

10/10 Excellent

Osvaldo

Travelled with family and small children, Business traveller
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Ciara

Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Denise

Stayed 2 nights in Jan 2024

10/10 Excellent

Doreen

Stayed 1 night in Jan 2024

10/10 Excellent

Ery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Dec 2023

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything unique about the property. The room was acceptably clean,although despite our request one day was ignored by the cleaning staff. My focus of complaint was the bathroom. I did appreciate the stand up shower, but was disappointed not to find a hand-held shower head, which is pretty much ubiquitous everywhere else. Also there were neither hooks to hang clothing on or shelves to store toiletries.
Stayed 4 nights in Dec 2023

10/10 Excellent

Skye-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again.
Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Disappointed...
Stayed 1 night in Dec 2023

10/10 Excellent

Candace

Stayed 5 nights in Dec 2023

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Loved our stay! The hotel was perfect! We have 2 more trips out here this spring and plan on staying here.
Stayed 4 nights in Dec 2023

10/10 Excellent

Monica

I liked the room overall
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

zerbini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

4/10 Poor

Christian

Travelled with family
Disliked: Cleanliness, amenities
Kinda gross
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price

8/10 Good

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. My only issue is they charged me for parking and I did not have a vehicle.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lior

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time I stayed with Hilton Concrod. Everything was great. 4th floor, close to the elevator, clean room, nice king size bad, quite with view to the Hurricane Harbor water park and mountains in the back. There is a nice bar in the lobby that opens in the evenings, nice outdoor pool and a small fitness center. My only 2 concerns were the $20 daily parking on site (there aren't other parking options) and breakfast in the main restaurant for $21 for each person. Not ideal. I liked the stay there overall but not sure if I'll book again because of the high parking and breakfast rates. Sorry.
Stayed 4 nights in Dec 2023

6/10 Okay

Rosario

Travelled with family, Travelled with pets
Liked: Staff & service
When I checked into my restroom, the complementary shower gel and shampoo and conditioner shower jaw was out and then when you close the door to go to the restroom, can you look around the door frame the door frame was dirty I don’t know if it’s like it look like brown rust but I don’t know if it’s when people shower it gets dirty but then it’s not clean
Stayed 1 night in Dec 2023

8/10 Good

Aia Maureen

Stayed 1 night in Nov 2023

4/10 Poor

gerardo

Stayed 2 nights in Nov 2023

8/10 Good

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 1 night in Sep 2023

10/10 Excellent

israel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 5 nights in Nov 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Stayed 1 night in Nov 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Polly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was way too expensive. More reasonable and simple menu would have been nice
Stayed 3 nights in Nov 2023

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023

6/10 Okay

Dorman

Disliked: Property conditions & facilities
Restaurant served only abuffet breakfast @ $21.95. No other choice, limited meal choices.
Stayed 1 night in Nov 2023

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems. Staff was very friendly but there was only 1 towel in bathroom for a 2 guest reservation. Not big deal as housekeeping was at the next room and gave us a towel.
Stayed 1 night in Oct 2023